Simple Energy Services Ltd Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often noting their hard work and efficiency during installations. The service provided is frequently described as excellent, with many appreciating the high standard of workmanship and the tidy completion of jobs. People are very satisfied with the overall experience, highlighting the smooth operation of new heating systems and the meticulous attention to detail. However, some customers also noted difficulties in contacting the company, with reports of unanswered calls and unreturned emails regarding issues or complaints. A few other people also felt that some work was left unfinished or resulted in problems like leaks, damaged property, or components not installed as promised.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional, polite, and... See more

Customer communications

Users describe ambiguous interactions with contact, with many reporting significant difficulties reaching the... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction with... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Solid work - lads were sound and the install was impeccable. BUT some of the waste material thrown in my back garden and left on the front garden was disappointing- thorough follow up was good about r... See more

Company replied

Rated 4 out of 5 stars

Update: The electrician has been and he has done a brilliant job! Very professional! Just waiting on soffit vents to be installed! Good stuff!

Company replied

Rated 5 out of 5 stars

We had 3 jobs done by Simple Heating Services. 1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough. 2, Cavity wall Insulation, Nicol... See more

Company replied

Rated 5 out of 5 stars

Ian and Paul came to our old Georgian farmhouse and replaced our old boiler. They also upgraded the entire system and fitted extra radiators all with thermostatic valves. The standard of workmans... See more

Company replied


Company details

  1. Gas Installation Service

Written by the company

Domestic heating services. Providing full installation, boiler swaps, landlord gas certificates, maintenance and repairs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(176)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Unnamed hero

Didn't get the guys name, but considering he was working alone he was brilliant, even though he was hampered with the shut off valve for the mains water he did everything without a (moan) considering what a very hot day it was

19 June 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review Lorraine!

The engineer with you today was Tom. I will make sure the message gets passed on. Thank you again.

We’re proud to deliver reliable, energy-efficient solutions that make a real difference in people’s homes. Your support means a lot to our team at Simple Heating Services.
Here’s to warmer homes and happier customers — thank you for trusting us!

Simple Heating.

Rated 5 out of 5 stars
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review Mark!

We’re proud to deliver reliable, energy-efficient solutions that make a real difference in people’s homes. Your support means a lot to our team at Simple Heating Services.
Here’s to warmer homes and happier customers — thank you for trusting us!

Simple Heating.

Rated 5 out of 5 stars

Just the job

These lads were outstanding. The installation went smoothly from start to finish and couldn’t be happier with the job which was completed on time and to a very high standard. 10/10 Thankyou.

17 June 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review David!

We’re proud to deliver reliable, energy-efficient solutions that make a real difference in people’s homes. Your support means a lot to our team at Simple Heating Services.
Here’s to warmer homes and happier customers — thank you for trusting us!

Simple Heating.

Rated 5 out of 5 stars

Excelent service from gas fitters Ant…

Excelent service from gas fitters Ant and Ryan who installed my new boiler and to the follow up electrician and joiner. Everything was done professionaly and everyone arrived as promised from their head office. Definately recommend Simple Heat.

29 May 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Huge thank you Allan for your 5⭐ review!

We appreciate your trust in Simple Heating Services and look forward to helping even more families stay warm and energy-efficient.

Simple Heating.

Rated 5 out of 5 stars

Fitting our new combi boiler

Tom & Connor came to our property yesterday to remove our 25 year old back boiler, original pipework, header tank, cold water storage tank and copper cylinder with immersion heater and fit our new combi boiler. They completed all this work in a day and both worked really well as a team and accomplished an excellent and tidy job, afterwards showing us how to operate the boiler. Very happy with their service!

10 June 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review!

We’re proud to deliver reliable, energy-efficient solutions that make a real difference in people’s homes. Your support means a lot to our team at Simple Heating Services.
Here’s to warmer homes and happier customers — thank you for trusting us!

Simple Heating.

Rated 5 out of 5 stars

Central heating

Many thanks to Dave , Kyle, and Jonjoe for the brilliant work they did fitting central heating and a new boiler !! Can't thank them enough !!! Recommend them anytime !!!

17 April 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Huge thank you for your 5⭐ review!

We appreciate your trust in Simple Heating Services and look forward to helping even more families stay warm and energy-efficient.

Simple Heating.

Rated 5 out of 5 stars

Tom and Connor

Tom and Connor recently fitted a boiler and new radiators throughout our house, and we couldn’t be happier with the results. From start to finish, they were professional, efficient, and incredibly tidy.

Their attention to detail and work ethic were top-notch—nothing was too much trouble, and they clearly take pride in what they do. We highly recommend these guys.

24 April 2025
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review!

We appreciate your trust in Simple Heating Services and look forward to helping even more families stay warm and energy-efficient.

Simple Heating.

Rated 5 out of 5 stars

New boiler fitted by Tom

Had a new boiler fitted on Wednesday by Tom and Connor. Good, careful and tidy workers.Excellent workmanship, they worked tirelessly and finished the job in one day. They answered any queries we had and explained everything about the new combi boiler before leaving. Would highly recommend them.

9 April 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

A big thank you for your 5⭐ review!

We appreciate your trust in Simple Heating Services and look forward to helping even more families stay warm and energy-efficient.

Simple Heating.

Rated 5 out of 5 stars

Excellent service had a boiler fully…

Excellent service had a boiler fully fitted by Kyle and Dave from Start to finish these two lads where so professional clean and tidy 👍👍👍👍

26 March 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

Thank you for your 5⭐ review!

We’re proud to deliver reliable, energy-efficient solutions that make a real difference in people’s homes. Your support means a lot to our team at Simple Heating Services.
Here’s to warmer homes and happier customers — thank you for trusting us!

Simple Heating.

Rated 1 out of 5 stars

Shocking treatment of vulnerable customers …

Wouldn't give 1star tbh but can't put review if don't give any stars! My nearly 90 yr old vulnerable parents were encouraged into having their home insulated & a new boiler for free with a goverment scheme sounded too good to be true & guess what it was!!! Two months after the job started they have had the boiler break down requiring the engineer out numerous times (and they don't work weekends so what kinda service is that for elderly people), they are still waiting for the joiner to finish putting picture rails up in all the bedrooms AND the hall & stairs (he's waiting for maghogany coloured wood apparently!!) the plasterer didn't take the handrail off the stairs to plaster resulting in a very lazy job where he plastered over most of the brass fittings (total messy job) Me & my dad have spoke to contract manager (Dave) several times but he talks the talk sounds sincere but doesn't actually get job done, I asked would the job not have someone to check it's been finished to a good standard & he said when he's been told by labourers (joiners/plasterers/ electricians) they have finished he will go and check it out so we are not holding our breath. My 89 year old dad has bought some picture rails and is going to pay someone to fit them as the whole ordeal is stressing him out and has made him feel ill he just wants his home finished. I would not recommended this firm to do oversee a job even if they paid you to do it , it is really not worth the distruption! Oh and my dad was left with the job of getting rid of the rubbish himself to top it off as he got fed up waiting for the builders to take it away as promised. Not sure if the service would be so bad if customers were paying but I certainly would not chance using these guys whether paying or not that's for sure.

3 March 2025
Unprompted review
Simple Energy Services Ltd logo

Reply from Simple Energy Services Ltd

We are so sorry to hear about your experience with us. If you could give the office a call referencing this review so we can find the exact job and rectify any problems.

Office number - 03301 244 423

Many thanks,

Simple Heating Team.

Rated 5 out of 5 stars

Kept informed all the way through…

Kept informed all the way through installation. The plumber (TOM ) Was outstanding and done in a day never stopped working and a curtesy call after fitting couldn't ask for better 👍

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, installed boiler and radiators with minimum disruption, Tom worked tirelessly to install the system, a top bloke too, his work ethic was fantastic, a big shout out to the two loft insulation guys also.
Highly recommended company, thank you so much.
Steve.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

One big shambles

Simple heating services SHOULD NOT BEEN ALLOWED TO TREAT PEOPLE LIKE THEY DO
eg no electrician to start job insulation lads had to do it. Plumber to remove 2 radiator’s turns dinner time. People to replace window sills STILL NOT FITTED DIRECTORS LIE TO CUSTOMERS NOW I am looking to find who and where the fusing comes from. AS ALL FUNDING SHOULD BE REMOVED FROM THIS COMPANY. AND THE DIRECTORS SHOULD PAY COMPENSATION TO CUSTOMERS WHO WHERE LEFT WITHOUT HEATING AND HOT WATER FOR A WHOLE WEEKEND. IT LOOKS LIKE ITS A DO IT SELF COMPANY THEY TAKE MONEY AND YOU DO IT YOUR SELF. STAY AWAY FROM THIS COMPANY THIS JOB HAS BEEN GOING ON FOR 2-3 WEEKS

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Boiler Replacement

1. Replacement boiler fitted by sub-contractor was done well, however he left leaks on pipe joints, and used different bricks to cover the flue hole on the outside wall. Despite repeated calls no one yet arrived to fix the leaks (3 weeks later still waiting).
2. The loft insulation was only 220mm when it should be 300mm - very poor as this is downright shameful trying to get away with incorrect work. Still not rectified.
3. The electrician butchered the trunking taking the new cables for the boiler leaving it looking like a 3 year old had cut and measured it.
4. I have left numerous calls to the office regarding these complaints but non are returned. They also never liase with clients as to when to when to expect workers to turn up. I was promised the leaks would be fixed yesterday but no one turned up and worse, having waited in all day, no one rang to inform me that no one was coming. Client communication - there isn't any. The directors of this company need to shake up the whole crew.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

New boiler and loft insulation

Ian and Marlo installed a new boiler today. They were very pleasant and worked well together. John arrived later to lay insulation in the loft. He was also very pleasant and helpful. We were very lucky with the team and happy with the completed work. They all worked hard and cleared up after themselves leaving everywhere clean and tidy. Brian

7 October 2024
Unprompted review
Rated 5 out of 5 stars

A good experience from start to finish

Was a good experience from start to finish from Shaun who took my 40 year condensing boiler out and put a new boiler in also made me laugh along the way to james the electrician who came and sort all the electrics out

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Tom & Conner replaced my old boiler and…

Tom & Conner replaced my old boiler and radiators , The both of them worked tirelessly and finished the job in one day,
Two very pleasant guys, helpful with everything.
When finished you would not know they had be to my house. I would recommend them to anyone
Cliff

24 July 2024
Unprompted review
Rated 5 out of 5 stars

highly recommend this company

Tom and Connor fitted my new boiler last week and i am super pleased with the work they did. they were both friendly and answered any queries I had and most of all they cleaned up after themselves, great guys , good work Im very happy ..thank you!!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Tom and Connor

Tom and Connor fitted our new boiler today, 32+ years old back boiler removed and new combi fitted. Really nice lads, had a good laugh with them. Cleared up after themselves and were very obliging. Would highly recommend 😊
Ian and his pal who did our loft insulation was also a credit to the company.

Bring on the cold weather now so we can test it out.

28 June 2024
Unprompted review

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