Simplaa Reviews 114

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Top notch service. My driver was very polite and helped me with all my luggage. Will definitely use this service again..

Rated 5 out of 5 stars

Greetings, Please could you confirm if Simplaa Rides and SimpliRide are same company. Just trying to download Simplaa Rides to book my airport ride to get my Airpeace transfer discount but... See more

Rated 5 out of 5 stars

I booked Simpla Rides for my mum. The driver called her to inform her about a flat tire. It was unsettling at first but the manager I spoke with arranged an alternative taxi and covered the additional... See more

Rated 5 out of 5 stars

It was my first time using Simplaa and was not referred to them by anyone...Just wanted to try them and see how it will go....... I received such impeccable service from Mr. Peterside who met us at... See more

Company details

  1. Taxi Service

Written by the company

Simplaa — Rides Made Simple Forever Simplaa is a UK-headquartered transport technology company offering airport transfers, city rides, and luxury chauffeur services. We connect passengers with nearby, licensed drivers in minutes through our easy-to-use app and online booking platform. What we offer: Airport Transfers — Stress-free pickups and drop-offs at major UK airports with Meet & Greet, real-time flight monitoring, and child seats on request. City Rides — On-demand local rides available 24/7. Book instantly and get matched with a nearby licensed driver. Chauffeur Services — Premium, flexible rentals for every journey — whether it's business travel, special occasions, or executive transport. Our 24/7 support team is always on hand to help with your bookings. Book online or download the Simplaa app to get started.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy pick up

Easy pick up, friendly staff and the pre arrangements and communication was top notch, driver was on point experience was awesome!

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a fantastic first-time experience here! Mr. Petersfield was an exceptional driver - extremely helpful, friendly, and courteous. Great job, team! I'll definitely be recommending your services to others.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

My good experience riding with Simplaa

I have to give a big applaud to Taiwo, the driver who took me. He was patient, polite and very professional. His car was very comfortable.

My baggage took so long to be picked but he did not complain. I am aware that he paid a lot more than expected for parking as well. The company and driver communicated effectively.

Thank you to Simplaa and Taiwo.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

All thanks to the driver that drove me…

All thanks to the driver that drove me to the airport today(26/2/2025),he is a God sent and God worked through him for me not to miss my 9:15 am flight to Lagos. He is kind, polite and has outstanding character that differs him from others and I must commend him for that. He arrived at the agreed time but I was sleeping and the worst of it was that,he said he was calling but my number wasn't going through. He had to do all he could to ensure he knows the particular flat I stay as there are many flats there. Finally he came and knocked at my door,that was when I realized that I have kept the driver waiting for so long which I apologized.

He didn't turn back to say after all I have being paid. He exercised patient and drove me to the airport in a cheerful manner as if nothing happened and he also assisted me to carry my luggage. God will continue to bless him and the entire airport taxi team. I will always recommend airport taxi any day any time. God bless you all.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

The driver was friendly and hospitable

The driver was friendly and hospitable. He made sure the car ride was comfortable and showed me landmarks on the way from the airport to my destination. Overall I rate this service a 5 stars

24 February 2025
Unprompted review
Rated 4 out of 5 stars

Good service will recommend it

Good service will recommend it, though a bit late at pickup but I didn’t mind.
The early drop-off compensated. Neat and spacious car and an experienced and courteous driver.
Cheaper as compared to other services also.

3 February 2025
Unprompted review
Rated 4 out of 5 stars

Excellent service

The driver was polite and professional. The customer service agent was courteous and ready to support. The taxi service is recommended.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

They were 45mins late

They were 45mins late, I didn’t even get a message u until 15mins after I already got my baggage so I kept walking around with suitcases after a long flight, the driver was very rude and kept using trigger words like calm down even though I didn’t shout once but I was assertive in letting them know how terrible their service is, won’t be using these guys and also air peace for orchestrating this shambolic taxi firm

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Most times I don’t have time to write…

Most times I don’t have time to write reviews, but we need to encourage good services . I recommend this taxi services 10/10, initially I was very skeptical about making payment before and scared I was going to be disappointed and stranded but immediately my plane landed I got a call and a message from them, they followed through and picked me up immediately, the car was neat , spacious and the driver was very lovely, the ride was very smooth and above all it was cheaper than other options. Value for money… I highly recommend

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, neat and comfortable car and driver was very polite and helpful. This is my second time of using this service and it's been wonderful both times. I will recommend them always and will use them as well.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic ride!

What a fantastic ride!! I learnt a few things on the way and with so much comfort I would recommend this service to anyone looking to travel to the UK👏🏾👏🏾

23 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look