Simba Car Hire Reviews 

I reserved a car at Cairns airport for a few days away.
It was a wonderful service from beginning to end.
A short wait from arrivals for the the free shuttle bus and then I dealt with such a helpful, funny and to be honest a very good looking man while picking up a great Rav4 for my holiday.

Dropped it off with no wait time or issues and then had another young, friendly good-looking man shuttle me back to the airport.
I would highly recommend Simba car rentals, good-looking men or not! 😆

It was easy to organise and book and then when I wanted to add another day it was no problem at all. The office staff are nice and friendly as well as being very helpful throughout

I booked online and paid, went to collect the car, sat waiting for an hour without any acknowledgement from staff. When I finally got to see someone I was told I had to pay an extra $1000, because I was local. This amount was extra even though I had paid the higher insurance premium to reduce excess. The $1000 wasn't just on hold it was withdrawn and repayed once the car was returned. This information was sent via email AFTER I had paid online. I told the staff member I no longer wanted the car to cancel the booking and return my payment. Simba rung me the next day to ask when I returned the car! I explained that I cancelled due to the $1000 debacle on pick up and that I never received the car. I emailed and called Simba again and have still not had the prepayment returned. The huge bond amount needs to be communicated BEFORE PAYMENT not after.

There was nothing wrong with the vehicle or service or location but the way this company takes your safety deposit is not acceptable.
I rented a vehicle for 2 days & Simba took a supposed hold of $500 on my AMEX card. This was immediately cashed by Simba, so it's not a hold like other rental companies/ hotels etc. do.
Exactly 1 week after the vehicle was returned notification was received that all was fine with the vehicle on return & that the $500 refund would be processed within the next 10 days.
With a fleet of 1500 this seems a dodgy if not illegal way of keeping over a million dollars of other folks money for about a month.
Won't use them again or recommend.

Booked vehicle online went same day to pick up vehicle and paid for it on time to collect vehicle and for some reason at the exact time to collect vehicle it's suddenly not available wat a load of shit

Great service price staff

Easy check in
Great upgrade
Staff friendly

Went to collect car after deposit already taken from my debit card, noticed it was in my maiden name and even with a marriage certificate wouldn’t allow the hire. What a load of BS, one guy on the counter seemed to target me over nothing. Horrible place, useless staff

We were very dubious booking as it seemed to good to be true.
However, simba shuttle picked us up very quickly from the airport.
The car was exactly as described.
It was full of fuel and cleaned well.
The staff were all very friendly.
Overall highly recommended.

Will use Simba whenever we can - they offer great value and service. On our last 4 interstate we have used them and we have had great experience every time. Thanks

Great value for rental and all elements went smoothly, including shuttle pick up and drop off. It does add a little more time but worth it for the price difference compared to getting a car at the airport directly. Hired a hybrid vehicle which drove really well and was very economical. I will note that the excess liability is quite high for all vehicles but I always take out my own insurance. Good to know in advance though that it’s $5,400. Overall, found the experience easy and would recommend

Polite and friendly staff. Very easy to deal with and a reasonable choice of vehicles in almost new condition. On top of that, great value

Really amazing service. Friendly and helpful staff definitely comeback for their services.

Great price, could do with another person to help people check in. Good friendly service

Do not use this company unless you want to be charged astronomical prices for imaginary repairs.
They take unauthorised payments from your card and you cannot get it back.
Look somewhere else.

Arrived on time at Brisbane Airport office to pick up car booked through international booking website.
Was refused the rental by Simba because they stayed their policy was to require in addition to a drivers licence a utility bill with the same address as the drivers licence for local renters.
They refused to accept 4 credit cards, a Medicate Card, or online bank statements confirming my address.
My confirmation voucher listed the documentation required and there was no reference to a second document confirming address.
The Simba agent could not find any reference to this policy on the booking agent’s website. I phoned the booking agent’s helpline and d they confirmed that there was no requirement for this additional documentation in their policy with Simba.
Despite this and after the booking agent’s spoke with the Simba agent no exception would be granted to their local renter policy despite this not being included on my booking confirmation or mentioned during the booking process.
The refusal to take responsibility for their lack of communication was ridiculous. I have no issue with their policy but to leave the customer in the lurch because of their communication failures warrants a rating of 1 star

Great pick up
Staff very friendly and accommodating
Drop off not so much
Rather gruff and non friendly
Needs some work on his poor manners and attitude

I hired a car with Simba Car Hire last year in December, I purchased the car through "Discovery Cars" who recommended Simba Car Hire. When I took out the extra Insurance it was through a third part company EU "Car Hire" (Cover Genius). In day 4 I was involved in a car accident (30th December) It was proven that the other party was at fault as per RACQ's findings. I spoke to Simba Car Hire and was told I had no insurance on the vehicle and had to pay out of pocket including Towing and extra Car hire and vehicle repairs accumulating to $8,597.62 2 months in their investigations they deducted a further $1420.00 from my credit card without my permission to pay for costs of their car being off road for repairs. To this day I have not been refunded for my costs, even though I took out extra insurance which in their policy states I am to be refunded all costs. all 3 parties have decided to blame each and pass the ball not wanting to be the one to refund me my monies owing. I have contacted the Ombudsman for the insurance company and still waiting on their investigations. Simba Car hire have sent me an email stating that they will not give me my money owing till RACQ gives them more money. If this does not happen they are happy to close the matter leaving me out of pocket. RACQ believe Simba Car Hire is double dipping with their own insurance company and are making a profit from myself and also on the insurance (I smell insurance fraud). I do not recommend Simba Car Hire if you decide to have an accident as you will be out of pockey whether you take out insurance or not. You are taking a chance and I recommend spending a bit more from my experience.

Very poor. The rental experience was frustrating and confusing. The agent we dealt with had extremely poor English and it was virtually impossible to understand what he was saying in any detail. He was clearly frustrated with us also as we could not understand him and rather than being more understanding and clear, was then rude and belligerent and we felt bullied into just going with whatever he was doing and saying To that end we just wanted to get out and start our trip. However we became concerned overnight as to what we had actually agreed to, so deferred the start of the trio, and went back to the depot and were lucky enough to have an English speaking lass there who fully explained it to so easily. Further on the drop off 24 days later we had to deal with the same person who was again rude and dismissive and made this process again, uncomfortable and stressful for no reason. we will be coming back to Cairns regularly from now on and needing a car and I won't be putting myself thru that again. It will be reflected in my trip advisor and google review. You are in the the tourist business and its not unreasonable to expect even a token amount of friendliness and courtesy from staff, even down to the shuttle drivers. You need to do better. i have given it 1 star as there's not the option for zero.

Good car provided. Cairns airport pickup however is hopeless. After waiting half an hour called 3 times to send shuttle. Eventually it turned up at the wrong terminal. Checkin officers take brakes despite queue of customers. On top of that they charge a 120$ fee for a car return outside office hours. Worst car service I ever experienced world wide.