Silver Travel Advisor Reviews 281

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, particularly appreciating the staff's professionalism and helpfulness in planning and booking holidays. Customers consistently highlight the excellent customer service, noting that advisors go above and beyond to ensure a stress-free and enjoyable experience, often handling complex itineraries and last-minute changes with ease. Many people praise the personalized approach, with advisors taking the time to understand individual needs and preferences, offering thoughtful recommendations, and providing continuous support before, during, and after the trip. The booking process is frequently described as smooth, efficient, and well-organized, with all details meticulously handled, allowing customers to relax and look forward to their holidays. Reviewers also value the advisors' extensive knowledge and experience, which proves invaluable in crafting perfect holidays and providing reassurance throughout the travel planning.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, often praising the seamless organization and stress-free... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and fabulous service... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel Agency
  2. Publisher
  3. Review Site
  4. Travel Aggregator

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great Service

We found Faye at Silver Travel so helpful! She was keen to find exactly what we were looking for, & get all our boxes ticked!
We will definitely be using Silver Travel again!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Silver Travel trip to China

Jayne, my advisor, was very responsive to my questions and went out of her way to help me.
The whole trip to China was a big success and Silver Travel were excellent throughout the booking process and helping decide the most suitable itinerary.

10 May 2026
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Hi Simon. I am pleased to hear you had a wonderful trip to China and Jayne looked after you well. Thank you for taking the time to write a review for us it is appreciated.

Rated 5 out of 5 stars

Silver travel hits the spot again.

Dianne at Silver Travel has now planned four trips for me and my friends. Every one has been meticulously undertaken and has been brilliant. Just back from exciting Uzbekistan and off to a river cruise in France next week. I find it’s very reassuring to have Silver Travel at my back and to have them suggest trips just when I need one 😁. Thanks Dianne and company.

19 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you for your feedback regarding Dianne, Avril. Its lovely to hear that she is your dedicated agent, here at Silver Travel and we hope you have a lovely time on your river cruise.

Rated 5 out of 5 stars

Holiday of a lifetime

We cannot recommend Jane highly enough as an independent travel advisor. She organised our entire South African holiday from start to finish, including all international and domestic flights, accommodation, transfers, and every detail in between.

Our trip included an unforgettable stay at Bukela Game Lodge on the Amakhala game reserve which was an absolutely wonderful experience .Awesome accommodation ,incredible game drives , amazing food and friendly attentive staff . We then travelled to the Southern Sun Waterfront Hotel in Cape Town, which again was perfectly suited to what we wanted from our holiday, friendly attentive staff and consistently nice food and good service .

What really stood out was how completely stress-free the whole experience was. Every transfer arrived on time, all flights and bookings ran smoothly, and we didn’t encounter a single problem throughout the trip. It allowed us to fully relax and enjoy every moment knowing everything had been carefully planned and taken care of.

Jane’s organisation, communication, and attention to detail were outstanding, and it was clear she genuinely cared about making sure we had the best possible experience. We would absolutely recommend her to anyone looking to book a holiday, especially a more complex trip with multiple destinations and transfers. Thank you again for helping create such amazing memories. Jason & Tracy

10 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Jason ad Tracy. Thank you for your lovely feedback regarding Jayne and how she really made you feel, how much she cared about your holiday. It sounds like you had an amazing time.

Rated 5 out of 5 stars

Dianne our go to holiday advisor

Silver Travel advisor Dianne is our go to person when booking long or short haul holidays. Her dedication to providing you with the perfect holiday,keeping you upto date with everything along the way and always on hand to answer any queries you may have. We have had fabulous ,well organised holidays booked by her,and would definitely recommend Dianne to anyone.
John and Lynn

16 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi John and Lynn. Thank you so much for your lovely feedback about Dianne. I am so pleased you had a fabulous holiday.

Rated 5 out of 5 stars

We've been through a difficult time and…

We've been through a difficult time and Jayne did absolutely everything which took any stress away. Everything that she booked on our behalf was perfect. We can't thank her enough!!

3 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you for your feedback Lou. I am sorry to hear you have been through a stressful time and really please Jayne was able to help.

Rated 5 out of 5 stars

Quick, easy and friendly!

Faye has now arranged 2 holidays for us! She is very friendly and easy to discuss our requirements with. Having never used an agent before we are pleasantly impressed with how much easier it is!

11 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Gillian. Using an agent really does take the stress out of booking a trip doesn't it.

Rated 5 out of 5 stars

Fantastic Service

Overall: fantastic - many thanks to Sophie Cayley for organising our holiday.
I gave Sophie a highly specific, extremely last-minute brief on an accessible holiday for a mixed age group. I gave the same brief to multiple agents, but it was only Sophie who was able to meet all the criteria, and she was exceptional. Within a day or so she produced multiple great options, and was able to confirm the exact specifications of the accessible rooms. Ultimately, we had the most wonderful time at a stunning location that matched our diverse needs perfectly. The whole process was really straight forward, and I would wholeheartedly recommend using Silver Travel again. In the future, I will definitely be getting in touch.
Many thanks.

8 May 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much for your feed back CJ. We recognise how important it is to get everything just right, especially when you have specific needs , and I am really pleased Sophie was able to create the perfect holiday for you .

Rated 5 out of 5 stars

Great service in difficult times!

Jayne at Silver Travel provided an excellent service and we had the trip of a lifetime.
Initially, she was able to book our New Zealand tour and flights for a lower cost compared to what we had been quoted by a high street agent.
However, after the war in the Gulf began, it was her efforts to find us alternative flights at short notice which really stood out.
As a result, we were able to visit our son in Perth and enjoy the beautiful country of New Zealand as planned, at minimal extra cost.
We look forward to using Jayne and Silver Travel for future adventures!

30 April 2026
Unprompted review
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Reply from Silver Travel Advisor

Hi Anthony. I am so pleased Jayne was able to save your trip to see your son in Perth, despite the gulf war. This is when booking with an agent, you can trust really does make a difference and Jayne will continue to look after you for many more adventures as you say.

Rated 5 out of 5 stars

First trip to Malta - loved it!

From start to finish everything was taken care of. Booking was easy, the flight, hotels and transfers were efficient and ran exactly as planned. We just arrived at the airport, dropped our bags and went through. Hotel was good, breakfasts excellent.

27 April 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you for your feedback Linda. We are so pleased you enjoyed your trip to Malta

Rated 5 out of 5 stars

Brilliant Support and Great Value

Silver Travel have been brilliant in helping us select holidays and then navigate the booking process so that it is simple - and very best value. Faye, in particular, has been outstanding.

8 April 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Laurence, we appreciate your feedback and always happy to help!

Rated 5 out of 5 stars

Silver Travel provide good service

Silver Travel provide a very simple interface with travel companies. Whether it be putting together a bespoke package or getting something "off the shelf" it's a very reassuring process.

8 April 2026
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Thanks Mark!

Rated 5 out of 5 stars

So well organised

So well organised, all went to plan, 8 flights, 6 cities, 11 hotels, numerous excursions ... welcome notes at each location and birthday celebrations thrown in. We had the best 5 weeks in NSW, Tasmania, Victoria and Queensland ... such a lovely, friendly and safe place, we will be back to see more of Australia and we will definitely book through Julie at Silver Travel

21 February 2026
Unprompted review
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Reply from Silver Travel Advisor

Oh wow, what a trip!! Delighted to hear you had an amazing time and all went to plan! Thanks for such lovely feedback

Rated 5 out of 5 stars

Linsay

Linsay, made it so easy, I told her what I was looking for, and she found a perfect holiday for me and my daughter. Would highly recommend!

3 April 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Karen, that's great to hear!

Rated 5 out of 5 stars

Our piece of Winter sun 🌞

We have just returned from a lovely trip to Egypt, booked just a few weeks ago.
Sophie Cayley found us a great holiday working to my many specifications and relieved us of any potential stress from the booking through to our return. I will not hesitate to use Silver Travel Advisors for my future travel plans.
Sophie is a true professional, friendly and highly efficient - Thank you!

12 March 2026
Unprompted review
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Reply from Silver Travel Advisor

Thanks Clare - that's fantastic to read, Sophie is amazing and I'll be sure to share this feedback with her!

Rated 5 out of 5 stars

So refreshing to find a travel advisor…

So refreshing to find a travel advisor keen willing and very efficient , we were recommended to G Adventures who are brilliant thank you so much for organising Jayne

10 March 2026
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Thanks Toby! We're here to help so I'm delighted Jayne found the perfect trip for you!

Rated 5 out of 5 stars

Excellent Service

Faye at Fulwood branch has just sorted out our third holiday with Silver Travel. Always providing an excellent, smooth and professional service. Highly recommended.

7 March 2026
Unprompted review
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Reply from Silver Travel Advisor

Thank you so much Michelle! That's fantastic to hear!

Rated 5 out of 5 stars

Kerry Best Silver Advisor

Kerry organises everything for us brilliantly. I just make a simple phone call and all I need to do is pack our case !!!! Excellent service.

26 February 2026
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Thanks Amanda - that's exactly what we are here for!

Rated 5 out of 5 stars

It really does take the pressure off…

It really does take the pressure off planning and booking a holiday, Kerry has booked a few holidays for me and I can’t recommend her enough. Great customer service and communication. I would highly recommend.

9 February 2026
Unprompted review
Silver Travel Advisor logo

Reply from Silver Travel Advisor

Thanks Teresa, that's fantastic to hear, and exactly what we are here for!

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