Avoid - use one of the many other dating sites
Avoid and see the .com site reviews as well for more insight to poor services:
- First experience two years ago, I found that the system will do the searching for you. You cannot access the profile database and do the searching yourself. The system will push 20 profiles to you a day. That is your quota, you cannot browse any profile yourself. I queried this with support who advised that their algorithms present profiles based on your profile and are thus providing you with good quality matches. Wrong. I'm in IT and in AI and work with software developers. A computer cannot determine whether you're attracted to a person's photographs and profile. Opposites also attract? I left the site as soon as my sub was up and moved to Elite Singles - much better.
I made a mistake signing up to Silversingles again in 2023, forgetting it was the site with the poor algorithm driven matching system and no profile search facility. I made a further mistake by thinking I had switched off the auto-renew. Sadly, Silver singles without any email warnings of their intent to debit my account for renewal, took a further 6 months subscription off. Of course they wouldn't issue a pending debit advice, they are clearly aiming to catch people and know they would lose a lot of renewals if they did warn people in advance. Instead, they are losing subscribers and their networks for life, I've been doing a good job of telling everyone - friends, family and now an online public forum not to use this service, so hopefully they will lose way more revenue than my subscription.
I requested cancellation and a refund, the answer was no. I would have been okay with having to pay one month, or even two in penalty for early cancellation of a renewal. Their contract allows 3 days cooling off when you buy your sub, but tough luck if it renews without advance warning, the 3 days cooling off doesn't apply. Most companies allow cancellation of services, eg car insurance companies allow you to cancel a year subscription and will refund you with a penalty clause for early cancellation. They also issue emails warning you of a renewal of your plan. That is professional business practice. This company Silver Singles is not professional for debiting bank accounts without forewarning and then refusing to allow cancellation of services and refund with a penalty clause. Add to the poor T&C's, the poor actual service with limited access to the profiles database, with the computer making choices for you and not allowing you to search freely yourself.
Avoid.
24 September 2023
Unprompted review