Alex was an absolute gem to work with. She was not only efficient, responsive, and attentive, but also incredibly patient throughout the entire process. Despite all the back and forth, she never once... See more
Company replied
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Review summary
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Reviews shaping this summary
The team is highly professional and truly skilled at what they do. Whether by phone or email, they are always accessible and responsive. Since we began working together, I have never had a single nega... See more
Company replied
Our experience of Rhianna Keir of Silver Door the agent for Author Kings Cross in London was excellent. Rhianna was helpful, responsive and professional throughout our stay. She made the whole process... See more
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We had a great experience with SilverDoor when looking for an apartment in Utrecht. We couldn’t get to the city ourselves, but Max and the team found us a number of excellent options. At every stage t... See more
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Company details
- Serviced Accommodation
- Business Hotel
- Group Accommodation
- Pet-Friendly Accommodation
- Self-Catering Accommodation
- Travel Agency
Written by the company
SilverDoor is the world's leading corporate serviced accommodation provider for business travel and mobility professionals. Our global portfolio of over 1 million apartments means we will find your ideal business travel accommodation quickly and intelligently, anywhere in the world. For over 25 years we've been dedicated to providing the highest quality corporate accommodation, but it's our personal service that makes us the world's most trusted serviced apartment experts. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, SilverDoor delivers exceptional service through proven partnerships, cutting-edge technology and honest, impartial advice. We know every traveller and every trip is unique. So, there will always be someone at the end of the phone within three rings: no unhelpful chatbots or endless menus, just a real person if you need them, 24 hours a day. We offer bookers the best of both worlds: our multiple award-winning, customisable technology makes finding the right accommodation easier, and our friendly team of corporate accommodation specialists share the real-life insights that make the difference. With consistent recognition through awards at the Business Travel Awards and beyond, our people-powered technology ensures every booking and every trip is seamless and personalised. Our world-class booking tool, SilverDoor.com, allows travel and mobility bookers to manage accommodation bookings on one easy-to-use dashboard. With full 360 visibility of accommodation programmes and bespoke reporting dashboards, SilverDoor.com allows our clients to refine, analyse and optimise their managed travel. We pride ourselves on holding the highest safety and security standards, personally vetting and inspecting our properties and measuring them against over 100 criteria. We invest in only the most robust, authenticated compliance measures, ensuring every guest is safe, secure and informed. We also take our responsibilities seriously beyond the booking: our award-winning Carbon Calculator estimates the carbon emissions produced per night for serviced apartment stays, allowing bookers to monitor and make data-driven, sustainable booking decisions. Headquartered in London, SilverDoor has 15 offices around the world – from San Francisco to Shanghai – with clients ranging from major multinationals to local businesses. We let our clients' experiences speak for themselves. Browse our reviews or get in touch to find out what SilverDoor can do for you.
SilverDoor is the world's leading corporate serviced accommodation provider, connecting businesses with reliable, high-quality apartments anywhere in the world.
Written by the company
- Personal service, enhanced by innovation.
- Our global portfolio of over 1 million apartments covers more than 140 countries, giving business travel and mobility professionals access to the right accommodation in virtually any destination. Behind that portfolio is a network of over 3,000 property partners, each carefully vetted and selected so clients can book with confidence. Every booking is handled by a dedicated team that takes time to understand your programme, your travellers, and the details that make a stay a success. Our technology makes the process straightforward: a single platform for searching, booking, reporting, and invoicing, giving travel and mobility managers full visibility and control without the administrative burden. But what sets us apart is the combination of award-winning personal service and cutting-edge technology. We build lasting partnerships with our clients, learning how each organisation operates and applying that knowledge every time. Whether it's a full mobility programme, a tricky one-off relocation, or a fast-turnaround business trip, you get the same attentive, consistent service: informed by data, delivered by people who care. Trusted by some of the world's leading organisations for over 25 years.
Contact info
Building 7 Chiswick Park, 566 Chiswick High Road, W4 5YG, Chiswick, London, United Kingdom
- +44 (0)20 8090 8090
- stay@silverdoor.com
- silverdoorapartments.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brilliant experience
Really useful and quick to respond- we had a lot of unique requirements, that were accommodated with patience and efficiency.
23 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The team at silverdoor are awesome
The team at silverdoor are awesome! This is the second time i have engaged their services and they are my go to for my leisure travels in london!
Special shoutout to Ms Leah Wilson, she is attentive accommodating and super fast in her services! Thank you Leah for making our family vacation this Christmas a memorable one!
16 December 2024
Unprompted review
Reply from SilverDoor
Hello Chin, Thank you for sharing your feedback. We will pass on your comments to Leah. We hope to support you with your next request.
Kind regards,
Charlie John Crane
Head Account Manager
Great Service
4 January 2025
Unprompted review
Reply from SilverDoor
Hi Noemi,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Reply from SilverDoor
Hi Emma,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Reply from SilverDoor
Hi MD,
Thank you for review. We hope you enjoyed your stay and look forward to assisting you with your next request in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Lauren has been absolutely brilliant…
Lauren has been absolutely brilliant with any request I have come through with. Excellent customer service. I have had some late notice requests but Lauren has helped in any way possible. You should be very proud to have Lauren in your company.Thanks Lauren.
29 November 2024
Unprompted review
Reply from SilverDoor
Hello Becky, Thank you for your comments and review. We will pass on your lovely words to Lauren. We hope you to support with your next request in the near future.
Kind regards,
Charlie John Crane
Head Account Manager
Sara Garibaldi was really kind
Sara Garibaldi was really kind, she answered all my questions and concerns proactively and efficiently.
The reservation process was very simple, thank you!
4 December 2024
Unprompted review
Great response time
Great response time, as always. Thank you Sarah.
28 November 2024
Unprompted review
A Big thanks to Sara and Hannan
A Big thanks to Sara and Hannan, they were great
25 November 2024
Unprompted review
Reply from SilverDoor
Hi Ismail,
Thank you for taking the time to leave a review. I will be sure to pass on your thanks to Sara and Hannan.
Kind regards,
Chris Lyon
Head of Client Services
Javier was very quick, friendly, and efficient.
Javier was very quick, friendly, and efficient.
We were able to secure accommodation for our passenger who was relocating to Dubai with less than 5 days' notice.
Javier found an apartment for us in just one day.
He also answered all our questions and provided the necessary information to help the passenger make a decision about the apartment.
Excellent service.
Thank you very much!
20 November 2024
Unprompted review
Reply from SilverDoor
Hi Julieta,
Many thanks for taking the time to leave a review.
It wonderful to hear that Javier was able to turn the request round in the same day, whilst providing you with all the information you required. We hope your guest has an enjoyable stay and we look forward to working with you again in the near future.
Kind regards,
Chris Lyon
Head of Client Services
Wonderful experience and fantastic customer service!
Our experience has been wonderful. Nice, clean apartment and good location. Customer service has been amazing -- anytime we had any issues or concerns, we had the pleasure of working with Loveday, who is always very quick to respond and had issues resolved quickly. Not to mention, she is so kind, friendly, and helpful, and every interaction with her has been delightful. Great job to her and her team!
22 November 2024
Unprompted review
Reply from SilverDoor
Hello Joyce,
Glad to hear you've had a positive experience with SilverDoor and the team worked proactively to answer any issues and concerns you had. Thank you for your comments and taking the time to share your review. We hope you enjoy the rest of your stay.
Kind regards,
Charlie John Crane
Head Account Manager
Room cleaner often forget to re-fill room amenities
Room cleaner often forget to re-fill room amenities. I requested to deliver liquid soap and tissue in bath room and delivered on the same day
21 November 2024
Unprompted review
Reply from SilverDoor
Dead Koichi,
I'm glad to hear that the on-site team managed to resolve the issue quickly for you. Our team are always on hand and happy to help with any requests you have before, during and after your stay.
Kind regards,
Chris Lyon
Head of Client Services
Reply from SilverDoor
Hi Daniel,
Many thanks for the review and it's lovely to you enjoyed your stay!
Kind regards,
Chris Lyon
Head of Client Services
Michael and the team at SilverDoor are…
Michael and the team at SilverDoor are efficient and easy to work with. We've had a long standing relationship working with SilverDoor and we are looking forward to work on future projects together.
18 November 2024
Unprompted review
Reply from SilverDoor
Hi Marc,
Appreciate you taking the time to leave the lovely review.
I know Michael and the team in Madrid enjoy working with you too and likewise are looking forward to working on any future requirements you may have.
Kind regards,
Chris Lyon
Head of Client Services
Highly trained staff
congratulations to Sara, always helpful and fast in the answers.
19 November 2024
Unprompted review
Reply from SilverDoor
Hello Francesca,
Thank you for your comments and taking the time to leave a review. We look forward to assisting you in the future.
Kind regards,
Charlie John Crane
Head Account Manager
Sense of service and reliability
We rented an apartment in Madrid Goya for 3.5 months. Following a bad experience, we were cautious and needed reassurance before making our choice. Javier was very attentive, addressing all our concerns, and we do not regret choosing SilverDoor. The apartment was well-equipped and clean. Javier and Michael were always available and responsive throughout our stay. We would not hesitate to contact them for another visit.
19 November 2024
Unprompted review
Reply from SilverDoor
Hi Valerie,
Thank you very much for taking the time to leave a review.
We are very glad to hear that you have had such a positive experience with SilverDoor and with the support and expert guidance from Michael and Javier you have had a comfortable and enjoyable stay with us.
We will also share your experience of the apartment with our trusted partner.
We look forward to assisting you in the future with any further accommodation requirements you may have.
Kind regards,
Michelle Shepherd
Head Account Manager.
An amazing service
Lauren has always responded extremely quickly to my emails and keeps me regularly updated.
Always very professional and provides an excellent service.
Silverdoor as a company are exceptional and will continue to use them in the future.
12 November 2024
Unprompted review
Reply from SilverDoor
Hi Lynn,
Thank you for leaving a review. I'm glad to hear you're happy with the service Lauren and SilverDoor has provided. We look forward to working with you in the near future.
Kind regards,
Charlie John Crane
Head Account Manager
efficiency and efficacy
very good team, decisive, fast and friendly. Always ready and available to offer you what you need.
18 November 2024
Unprompted review
Reply from SilverDoor
Hello Monika,
Thank you for comments and taking the time to leave a review. We look forward to assisting you with your next request.
Kind regards,
Charlie John Crane
Head Account Manager
Would definitely recommend
The company is really helpful and responsive whenever I have a problem. They also go the extra mile to see what is possible to accommodate to my wishes which is really appreciated! Thanks Javier!
16 September 2024
Unprompted review
Reply from SilverDoor
Hi Isabela,
Thank you very much for taking the time to leave a review. We are so glad that you are happy with the service you have received from Javier. We look forward to working with you in the future for any further requirements you may have.
Best wishes,
Michelle Shepherd
Head Account Manager
SilverDoor very reliable customer service and real lovely holiday flats.
For the last few years we had the pleasure of dealing with SilverDoor to a most wonderful outcome.
We are Glad for 'Urban Chic,Chiltern and Baker Apt.
Michele Gargiulo is so efficient and friendly. He never fails every time.
We get to choose which of SilverDoor flats meets our needs and without delay are provided with every query that secures our holiday is a most pleasant one.
Thank you Michele for your friendly and most professional manner.
We always look forward to work with you and count on your assistance in finding a lovely holiday flat at SilverDoor.
Our best regards and thanks.
18 November 2024
Unprompted review
Reply from SilverDoor
Dear Mrs. Harb,
Thank you so much for your valuable feedback.
We are delighted to hear that you had such a positive experience with Michele's service and enjoyed a comfortable stay. Your satisfaction is very important to us.
We look forward to assisting you with any future accommodation needs and hope to welcome you back soon.
Warm regards,
Michelle Shepherd
Head Account Manager
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