Silver Cross Reviews 

1,030
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of use, and thoughtful design. The customer service team is consistently described as outstanding, helpful, and efficient, often resolving issues effectively. Delivery service is also highly commended for its speed. However, some people were dissatisfied with product quality, reporting issues like deterioration, broken parts, or difficulty with folding mechanisms. A few also found customer service disappointing when dealing with these faults, citing slow responses or unresolved problems.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, comfort, and ease of use... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, helpful, and quick to... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the products for their lovely color,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nippy little stroller. No clear update as to when the stroller would be back in stock when pre-ordering, so if you need something for a specific date and can't afford to wait, go for something that's... See more

Rated 5 out of 5 stars

Ordered official carry bag for our Nia pram and it was delivered less than 24hours after ordering despite only paying for standard shipping. Product is as described and fits our pram perfectly, includ... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more

Rated 5 out of 5 stars

Needed a good comfortable pushchair , for in & out of the car for the school runs . For a 5 month old . This is just the job , lovely colour , good steering . Hood is excellent as it covers my baby... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,030)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased Silver cross car seat

Purchased Silver cross car seat for are 4 year old grandson, received delivery within 48 hours, price was good and seat is of very good quality.
Seat is easy to take in and out of car which I am doing frequently with us not using it all the time with it being for are grandson.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Always excellent quality from silver…

Always excellent quality from silver cross, wouldn’t purchase any other brand, fast delivery and everything feels premium.
Only one criticism from purchasing the lightweight clic stroller is it doesn’t sit upright so toddler is slightly reclined which I’ve seen a few reviews the same but as a travel stroller and not our main stroller it’s ok for our needs, just wish it did sit more upright as I may be inclined to use it more than just travel

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Nappy bag

The ease of placing my order and the speed at which it was despatched and delivered. The nappy bag itself is roomy and practical.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Delivery, response to order. Quality of product and ease of ordering.
Products are for my daughter and her pending new addition. She chose and road tested the kitand made the selection v others. Good choice and one with a recognised pedigree. Thankyou

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with the customer…

Very impressed with the customer service for Silver Cross. Very efficient and quick to respond and resolve an issue that was my fault.
Thank you again for all your help! A very happy customer!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly efficient customer service

Honestly one of the most positive customer service experiences I’ve had in a long time. I recently purchased the Pop Stroller and unfortunately it arrived and I had issues with the wheels, within a week I had the pram picked up and looked at by repairs team and in 2 DAYS I had a brand new pram sent out to me. The people I spoke to on the silver cross warranty team were extremely polite, understanding and efficient. I was not expecting such a quick and prompt response let alone a replacement for the faulty pram. Thank you so much & this definitely has encouraged me to purchase off you again in future.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company, a accident happened with a new pram , i rang this company for a replacement hood ,they responded straight away and ordered a new one , they took away the stress which i will be forever grateful

8 April 2026
Unprompted review
Rated 5 out of 5 stars

We ordered the Reef 2 bundle but the…

We ordered the Reef 2 bundle but the chassis started wobbling after a few months. Silver Cross customer service was amazing. They replaced our chassis ASAP. They have the most kindest staff and I really am very grateful for their services. Thank you so much once again!

20 November 2025
Unprompted review

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