Silver Cross Reviews 

1,003
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding customer service, noting that staff are helpful, quick to respond, and very organized, making interactions pleasant and efficient. Many people praise the delivery service for its speed and seamless process, with items often arriving much faster than expected. Reviewers are also impressed with the overall service, especially when issues arise, as the company is noted for going above and beyond to resolve problems quickly and professionally, often providing replacements or repairs free of charge. However, some customers also noted concerns regarding product quality, with instances of items deteriorating quickly, developing faults after minimal use, or not meeting the expected premium standards. There were also mentions of difficulty with product functionality, such as prams being hard to fold or maneuver, and issues with product longevity and compatibility due to discontinuation of ranges.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising items like the Nia travel buggy, high... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the helpfulness, quick... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment in products... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and seamless processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emailed customer services as my double pram unfortunately had a fault with part of the mechanism. As under warranty still was hoping the part could be fixed/replaced. Informed that my pram is no l... See more

Rated 5 out of 5 stars

I recently enquired via email about whether I could purchase a car seat liner as a spare part, despite it not being advertised as an option. I was contacted promptly and the item was sourced an... See more

Rated 5 out of 5 stars

This high chair is ideal to use from birth, it is easy to clean, unfold and fold, when folded it takes up very little space. Delivery was very quick, ordered on 24 June and was delivered 26 June. My d... See more

Rated 5 out of 5 stars

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,003)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and product

Had a great, easy experience ordering with silver cross. Decided to get a ride on board for my toddler after much hesitation but I was able to take both my daughters (3 y/o and 3 weeks) out by myself with the help of the board. My toddler loved it. It's very sturdy and doesn't have me walking miles away from the pram. Totally recommend the ride on board!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Service and Valet

We sent our pram for the service and Valet that Silver Cross offer and it did not disappoint! The pram, seats, covers and chassis turned out brilliantly. It's given peace of mind knowing it's been properly cleaned and serviced. The service was really efficient, they sent us boxes to put the items in beforehand and then picked the packages up promptly. The turnaround for receiving them back was also really quick.

Customer service via email were fab with their responses too and really supportive and helpful.

Would definitely recommend!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. when my pram was deemed unsafe and I was left with no pram and 4 children they did everything they could to ensure I had a pram that was fully working, valeted and suited my large family.

Thank you ever so much for your time and patience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Light weight and convenient

I like how the Clic is light weight and easy to be folded during travel. It was my solely companion in the plane when I used one hand to fold it and put up in the cabin. When I arrived I unfolded it and put my baby inside it before leaving the plane.
I enjoy traveling with it 🫶

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Silver cross was very quick in…

Silver cross was very quick in delivering my clic 2 stroller so I was very happy with that! the stroller it self is just amazing and so easy to fold down and set up, I love the fact I can carry the stroller once set down and I love that I can keep the stroller safe once it’s set down and put it in its very own carry case, which is water proof so that’s a bonus! The only problem with this carry case is I have used it twice and already have a hole in the bottom of the case I know there will be wear and tear but for a hole to happen so soon that’s not Normal! I am very carful with the stroller once put away in the case so I am annoyed about that, but the stroller it self is just so light and beautiful! the rain covers that comes with the stroller are really good to! With straps to attach to the legs of the pram so it don’t fly away and it goes over the handle so keeps the baby change bag nice and dry to, overall I’m in love with it xx

14 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m a grandma… had silver cross for my…

I’m a grandma… had silver cross for my children and i bought them their silver cross everything… pram… buggies… high chairs… car seats for their children just because of the outstanding quality and timelessness to always look good.
I recently needed some spare parts that i had mislaid and customer service were just brilliant and got it out for me the next day… absolutely brilliant

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Had a complicated issue but it has been resolved quickly, would recommend this brand to new customers as the customer service team went above and beyond

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Best brand and best team

Ive always had silvercross with 4 of my girls
Never ever had a problem with any of my travel systems ive bought wither through silvercross or a 3rd party. My first silvercross was in 2007 then 2012 2021 and my very recent one 2025 I bought the silvercross cove bundle and the pram is brilliant in every way possible, how ever i have had a slight issue with the new car seat for newborn upwards, the button to take off the pram broke. I emailed the warranty team and I got an email back less than 24 hours later and are getting a new car seat sent out. Honestly the brand I cant fault and the whole team it works for silvercross are great and always get things done quickly. Highly recommend silvercross to anyone

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Dont buy it. Test outside first

I bought the silver cross reef 2 package for my grand baby. The car seat is great. The buggy ok. The pram bangs like crazy. It moves up and down by 2 inches. Been told its normal. If your walking on paving slabs its dreadful. Poor baby. Id deffo not recomend this. In the shop where u test it out the floor is smooth and so is the pram. Waste of money

5 June 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Tina

Thank you for your feedback, and we’re sorry to hear about your experience.

We’re pleased to hear the car seat is working well, but it’s clearly disappointing that the pram hasn’t met your expectations.

We’ve reached out to you via Trustpilot to request a few contact details so we can look into this properly. If you’re able to respond to that message, our team will be more than happy to investigate further and support you towards a resolution.

Once again please accept our apologies and we look forward to hearing from you.

Regards
Silver Cross UK Customer Service Team

Rated 1 out of 5 stars

Hello,

Hello,

I purchased this high chair for my son, but unfortunately the tray/table is not fitting properly. One side of the locking/fixing mechanism appears to be defective, so the tray cannot be secured correctly.

Considering the amount I paid for this product, I am disappointed with the quality. Could you please advise what can be done to resolve this issue? Should I receive a replacement part or return the item for an exchange?

Thank you, and I look forward to your response.

22 May 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Asra

Thank you for your review, and we’re sorry to hear about the issue you have experienced.

Our Customer Service Team has already reached out with the relevant guidance and instructions for you to resolve this, but we’ve not yet heard back.

If the issue is still ongoing, please do get back in touch with us using the details provided and we’ll be more than happy to assist further.

Regards
Silver Cross UK Customer Service Team

Rated 5 out of 5 stars

Quick and easy assembly

Quick and easy assembly. Clear on how to adjust height and eventually turn into a bed from a cot.
Beautiful quality.
My mattress didn’t show “baby” one side and “toddler” on the other so I had to just feel which side was firmer but I’m really pleased with my purchase.

4 June 2026
Unprompted review

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