If you want a pram that will last and a company you can trust, I would recommend Silvercross. We have had the Silvercross wave for 7years. It has been through two children and prior to the birth of my... See more
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Don't reply to their enquiry form but happy to spam me with sales emails using my contact information from my enquiry. Auto email states response within 72 hours but this is ignored. Disappointed that... See more
Query/worry re car seat fitting. Call to customer service - very friendly and helpful. Sending out small accessory to help problem and offered to view any videos/pictures for further assistance. Great... See more
Yes beautiful pram company but an extremely disloyal company. My family live in Doncaster, and there is a pram company in Doncaster called’STORK’, that has been trading for OVER 75 years. Over the yea... See more
2.6
Poor
25 reviews
No history of asking for reviews
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I cannot believe
I cannot believe Silver Cross company would be like this. I send email and put note on instagram and no respond to my issue with Silver Cross Clic. This stroller shouldn’t be on the market. They should recall all of them back. Everywhere is stating that stroller would take up to 22kg. My boy is 14-14.5kg and this stroller tipped over with my boy in it in the straight pat. We are talking about the safety of our kiddies. Silver Cross didn’t take me seriously at all. What a joke of the company?!
16 May 2022
Unprompted review
Fobbed off by silver cross
Really disappointed with silver cross!
Bought a pram for my new baby and found multiple faults, including the pram collapsing/dropping while my baby is strapped in.. I made contact with silver cross and they said one of the options was to send them the pram back to get it fixed. When I said I wasn’t happy with this option as I didn’t think a ‘fixed’ pram would be safe for my baby! they came back with this being my ONLY option! I’m disgusted. I spent a lot of money on this pram and I sent them photos of the pram not lining up and everything. all to be fobbed off. DO NOT BUY THESE PRAMS. A huge let down :(
16 September 2021
Unprompted review
Still waiting for our nursery set
We ordered the Huxton nursery set on 26th Jan. It was clearly stated on the website that it would take 3/4 weeks to arrive which was fine.
However I was contacted on 24th Feb to say the set wouldn’t be in stock until Mid March and then it would be another 3/4 weeks for delivery. This would mean mid April for it to be with us. I was assured there would be no further delays.
Sadly I have now been contacted again to say it will not be in stock until late March so now it might not arrive until early May and I have no confidence the date won’t move again.
I wouldn’t have ordered this set if I’d known the delays to come. I won’t be ordering from Silver Cross again.
Order no SXW4202502
10 March 2021
Unprompted review
CUSTOMER SERVICE AS IT SHOULD BE!
Query/worry re car seat fitting. Call to customer service - very friendly and helpful. Sending out small accessory to help problem and offered to view any videos/pictures for further assistance. Great service. Well done and thank you. Victoria
26 November 2020
Unprompted review
Ordered a nursery suite (Bromley)
Ordered a nursery suite (Bromley), told delivery would be 4 weeks. After 4 weeks I enquired where the suite was and was told it had been delayed 6 to 7 weeks. If I'd have known this up front I would not have ordered.
Wishing we would have gone to Mamas and Papas now.
Order SXW3463894
20 January 2020
Unprompted review
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