silverado.co.uk Reviews 

182
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What a wonderful company Silverado are. First encountered them when I paid the Brighton store a visit. Wonderful, attentive staff and the most gorgeous collection of jewellery. Finally arranged a gift... See more

Company replied

Rated 5 out of 5 stars

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a diffe... See more

Rated 5 out of 5 stars

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very qui... See more

Rated 5 out of 5 stars

I ordered two pieces online for click and collect at my local store, which was super easy. The next day I had a phone call to say that unfortunately the pieces weren't in stock at that store but they... See more

Company details

  1. Jewelry Store
  2. Costume Jewelry Shop

Written by the company

Independent family-owned jewellery business


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.7

All reviews

(182)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great choice of products

Great choice of products - special pieces that are affordable.
Staff are super friendly - they gave me a call when my order was ready to be picked up.
Will be back again very soon no doubt.

1 June 2025
Rated 5 out of 5 stars

Online order

I ordered two pieces online for click and collect at my local store, which was super easy. The next day I had a phone call to say that unfortunately the pieces weren't in stock at that store but they could ship them from the Lewes store. This was absolutely not a problem, but everyone I spoke to was so lovely and helpful that they deserve to be recognised. I would definitely order again and recommend Silverado to anyone for quality and service!

28 April 2025
Rated 1 out of 5 stars

This was a present

This was a present. Ordered it on Sunday night hoping it would arrive Tuesday or Wednesday morning as it was meant to be 24 hours delivery.
It did not arrive until Wednesday 2pm and therefore was too late for my sisters birthday. My sister was so disappointed to not have any presents especially as this was a special birthday

17 March 2025
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Reply from silverado.co.uk

Hi,

We're so sorry to hear that your delivery arrived later than expected. We sent it Royal Mail 24hr Tracked but they failed to deliver until the following day. Best wishes, Silverado

Rated 5 out of 5 stars

Very happy customer on all points x

I ordered the small pearl stud earrings. They came beautifully presented, very quick delivery and the earrings themselves are stunning.
I also ordered the large silver hoops, but I haven't worn them yet, but they are of a lovely quality. Would definitely use this company again.

24 March 2025
Rated 5 out of 5 stars

Recommend

Recommend!
Lovely earrings, both pairs as I couldn’t decide between them. Simple, easy service, great time delivery.

18 March 2025
Rated 5 out of 5 stars

Happy Customer

Really easy to place the order. Delivery was fast and the earrings are beautiful. Even nicer than in the picture on the website.

6 November 2024
Rated 4 out of 5 stars

Beautiful earrings but disappointing packaging

The birthstone earrings I bought (as a gift) are beautiful but I was disappointed they were sent in a generic Silverado box with no reference to the brand or the fact that they are November birthstones.

29 October 2024
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Reply from silverado.co.uk

Hi Alison,

Apologies for the generic box, we were waiting for a new delivery of boxes from the designer, which have now arrived. We are sending one in the post to you today together with a birthstone information card, they will arrive tomorrow.

Best wishes

Silverado Team

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