Silva Sweden Reviews 562

I was relying on the Cross Trail 7R during a remote ski tour in the mountains when it failed completely. Without warning, the light wouldn’t turn on. At first, I assumed it was my mistake — maybe I’d forgotten to charge it. But once I made it back home using my partner’s headlamp, I checked and found the battery was fully charged. The unit just wouldn’t power on.

This was a serious failure in a situation where dependable equipment isn’t just important — it’s essential. I was lucky to have someone else with me, but had I been alone, it could have ended very differently.

I reached out to Silva support, explaining the issue and providing video evidence. Unfortunately, they refused to offer any help because I couldn’t locate the original receipt. Despite the clear fault, they wouldn’t stand over the product, offer any troubleshooting advice beyond generic instructions, or provide any goodwill solution.

For a premium product marketed for demanding environments, I expected better. I’ve used Silva gear in the past and wanted to continue doing so, but after this experience I’ve lost confidence in both the product and the brand.

The products are well designed but very poorly made. I have a head torch which is very temperamental, it works about half the time. The battery connections can be a problem, but sometimes I can’t figure out the problem and the light refuses to turn on, then an hour later it works.

Just started using the carbon trekking poles I bought and they're great, Poles are well constructed, light and strong, easy to adjust to the required height. Accents are more balanced and descents over loose and slippery ground made much easier. They attach to my rucksack when not required so always to hand. Take them on every trek now...

Miserable product. The bag broke in less than 8 moths of barely using it. Customer service told me photos aint right that i should make a movie :)) .

Silva Sweden gets 10 out of 10 in my opinion. I've purchased one backpack and three running belts.
They are the best type of these products I've ever purchased and they look good too, they're excellent quality and I'm sure I'll have them for the rest of my life.
I had to contact customer services, i corresponded with Susy, my situation was dealt with diligently and I'm very happy with the result.
This is one of the best customer service experiences I've ever had.
Thank you very much to
Primus silver 😀❤️

I purchased a running vest for Christmas for my daughter. Unfortunately it was too big.
I emailed to find out how to get an exchange or refund.
I was told I was outside the return deadline. I was shocked as this was a present?
I would think an exchange was not to much to ask!
I have had to purchase another jacket from a different website.
I must admit the way it arrived, shoved in a grey bag, no packaging or paperwork, i should have realised this was a shoddy company who really doesn’t care about customer service.

I bought a Silva Compass via Amazon as a Christmas gift for my son. There was a discrepancy in the Amazon listing and the item arrived slightly differing from the description. I emailed Primus-Silva UK Customer Services and received a swift reply. The matter was dealt with very quickly, efficiently and pleasantly by Susy. Five star customer service.

I have used Silva compasses for years for orienteering and find them nice to use, accurate and durable. I ordered a Ranger compass for my daughter as a Christmas present but I made a slight error in the postcode and it was delivered to the wrong address, (as couriers use postcodes and don't really read the address.) Silva kindly agreed to send a replacement one to me and to try to recover the first compass via the courier. Thank you Silva, that was really helpful and much appreciated.

Very good product,quick delivery time, very satisfied

Have bought a few Silva products, with a recent purchase being an extra battery for my Trail Runner Free headlamp. After a few months, the battery started giving issues (which I can't fault them for; Li-ion batteries can be like that...).

Customer support was great, and a few days later a replacement part arrived via courier. So at least in the UK customer support gets a thumbs up from me.

Silva products are poorly designed and have thin plastic parts that are prone to break, like mine did. Also beware if you are in Australia (and possibly other countries too) as they only provide warranty support in Sweden and didn't want to help me when my product broke. It was a good head torch while it lasted but it broke way too easily with light usage. I won't buy Silva again.

Easy site and good quality

Love my compass!! :)

Great product, fast delivery.

Good customer service!

Silva is not super aggresive on marketing but manufactures some of the best products out there. Just bought a Trail Speed head lamp - can't say anything bad about product OR customer experience

Simple to order on web but no good pic up, suggest to get more delivery choices than Bring. Instabox or budbee would be great