Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never disappointed

I have ordered from this company several times now and they never let me down. Communication is great, service is great. This purchase was of a digital print of my dog. I love it!

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for six personalised…

Ordered and paid for six personalised pens and only one arrived.

6 June 2022
Sillysentiments logo

Reply from Sillysentiments

Hi Juliet, thank you for your review.

I am so sorry this has happened. I can see that a member of staff has already replied to your email that you sent apologising for the picking error and advising we will rectify. But I wanted to reach out to apologise & can confirm these personalised pens are being printed as I type this and will be shipped asap.

Sorry again that our picking staff misread the quantity as 1 instead of 6. We are sending them back to school to take extra lessons in maths ☺️

Rated 1 out of 5 stars

Whole order printed on outside of box delivered

Bear in mind, they print the exact order on the package, so our sorting office in the village have had a ball with my order of dogging pen, blow (Trust pilot censored this!) spray, penis pasta etc. and my teenagers are mortified 😂

5 June 2022
Sillysentiments logo

Reply from Sillysentiments

Hello Louise, unfortunately because your location is classed as international we have to put a customs label on the box, stating what’s inside or it won’t get through customs. We do not state what’s inside parcels for UK orders. Unfortunately we cannot send international parcels without a customs label.

I hope you were happy with the actual products and it would be great if your star rating could reflect this 😃

Rated 5 out of 5 stars

Brilliant

Brilliant, prompt delivery. Great gifts exactly as described. Will continue to be a returning customer - thanks X

6 May 2022
Rated 5 out of 5 stars

I ordered a Pet Portrait of my girly…

I ordered a Pet Portrait of my girly Mitzy who I lost in January.

From the start I was helped through every step by the amazing Vicki. I didn’t know which photo to choose, so I sent her a few! Bearing in mind this was a Saturday night and I was like a 5 year old who had lost their Mum in Asda, I was just lost about photos and which would work and sending panicked messages with my entire camera roll!

I chose one, but Vicki was honest and said it might not turn out as nicely as it should and suggested a photo. By this time I’d ordered it so cue more panic! Anyway she helped me through everything and was so lovely.

She sent me a picture of the portrait with a photo she’d chosen and I was blown away by it. It’s just so beautiful. It captures her eyes so perfectly it’s like she’s actually looking at me, I know it’s from a photo but her eyes were the window to her soul and it’s captured that so beautifully.

Thank you so, so much Vicki and Filthy Sentiments, you’ve been amazing from the start and this is just so beautiful, I’ll be able to have my girly on my living room wall, she’ll be there with me, where she always was. 🙂😘💜🐾 xxxx

- [ ] Cal McKenna - feckin eejit!

6 May 2022
Unprompted review

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