Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible products and customer service

I ordered 2 of the same mugs from this company along with a couple of other little bits. On arrival one was OK (although I don't see it lasting well) and the second had the motif coming off like a sticker. I emailed the company and got an incredibly rude response to tell me it wasn't a sticker but a special kind of motif and that I must have picked it off. I could send it back, but if she thought I had picked at it then she wouldn't refund. Not a good start to the conversation. I replied with pictures which clearly show the motif not stuck on properly, and definitely not picked at and I was ghosted! Very quick to accuse me of oddly sabotaging my purchase, and then silence when shown that actually it was just a bad quality product.
I have not bothered chasing it up as I have seen the responses on here and I'm not that bothered about less than £10. I just wont ever purchase again and leave this review. No doubt there will be a snippy response to this review to say why its not her fault like on all the other 1 star reviews I wish Id read before giving this company any of my money.

18 December 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hi Jodie,

Thank you for your review. The pictures you sent of your product showed that the transfer had been picked off (our transfers once cured go hard and are permanent), it was visible to see from the photo that they had been picked at (due to the severe damage that was visible), as I explained to you the product was not sent out to you like that and due to the way the transfer had been damaged (which could only occur if someone had picked at it). We do quality control, every order is handled by three people (the person producing the product, the person picking the product and the person packing), this is to ensure every item is sent out in perfect condition. If the product had been damaged in transit we of course rectify, but this product had the print picked off, which was clearly visible from the photos you sent.

Kind regards

Rated 5 out of 5 stars

Fantastic items

Fantastic items, such amazing quality and the staff are always happy to help as i had a custom order Vikki was brilliant making sure i got what i wanted.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I've never had a problem with anything…

I've never had a problem with anything coming from vicki. She's very friendly, kind, caring and takes everything customers says on board. Her products are AMAZING and I can't wait to buy more. My house is full of different kind of things from vicki. Her business is amazing and she should be extremely proud of what shes achieved.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I made a boo boo on my order with the…

I made a boo boo on my order with the incorrect shipping address, i emailed them straight away asking if they could change it. I received an email back very quickly saying it had been changed. I have used this company before & like all the products i have bought!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Changed review from 1 to 5 stars!

I did rate these initially as 1 star as no item and the tracking number wasnt working. Then my item arrived today looking like the dog ate it and RM blaming everyone but themselves. So emailed Silly Sentiments and just received a welcome and very thoughtful phoncecall apologising even though its not their fault. Another print is on its way to me. Very professional business trying to do the best they can
I will definitely buy from them again and highly recommend them. Give them a chance. Any company that phones you to apologise for someone else messing up, proves they care about their customers! Thank you Silly Sentiments.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! AVOID! AVOID! Item delivered fast and securely but beared no resemblance to the advertised image. Was offered return option as I was told 'I had changed my mind' despite this clearly being a case of mis-selling/false advertising. Aggressive gaslighting from their customer services dept. BE AWARE OF USING/BUYING ANYTHING FROM THIS DODGY COMPANY.

1 November 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Customer selected NEON orange mug from the drop down menu and received a NEON orange mug. We do not offer free returns when a customer simply changes their mind. Of course, if the item was faulty we would've arranged however, you received what you ordered. Very unfair & MISLEADING review.

Rated 1 out of 5 stars

Disgraceful service

JUST HAD A REPLY TODAY 26TH MAY 26. THE REVIEW WAS IN OCTOBER 25. PROVES A POINT REALLY. NEVER GOT THE GOODS BUT GAVE UP TRYING TO CONTACT THEM 🤣🤣 Disgraceful service. Chose Royal Mail 1st class. Sent a tracking number on dispatch. 8 days later nothing to be told won't have a tracking number as I didn't pay for this? Expected 1st class to not take 8 days plus. Still not received the item and is takes them 3 days to reply to emails. Birthday now been and gone. Use a more reputable company

1 October 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello, you chose letter by first class post which isn't a tracked service, therefore a tracking number doesn't exist for this type of shipping. Royal Mail do not class anything as lost until 10 working days has passed but was of course happy to refund or resend for you if the product was lost.

(Edited: yes we have only just responded as we did not see this review until now, I don't know your name or order number but if you wish to provide them via email we can refund you)

Kind regards

Rated 5 out of 5 stars

Amazing quality and value for money

I’ve been ordering from this company for many years now, and I’m still blown away by the top quality products! They are amazing! I’ve just received another order today and it’s exceeded my expectations yet again. Perfect products, quick delivery and more than reasonably priced. Highly recommend and if I could give more than 5 stars I would!!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Wow, i want them all

I’ve ordered multiple times and every product has been fantastic quality and amazing (love the mystery and surprise of what you will get. Great fast efficient delivery.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

£10 mystery tiktok live

My 3rd order from this amazing small business. This time I ordered a £10 mystery on tiktok live stream, if ordered in a certain time frame i was garenteed a 30oz tumbler, needless to say I was not disappointed when it arrived today! Absolutely stunning products and endless designs

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Atrocious customer service

I made an order for the mystery bag.
Nothing particularly wrong with the order.
But when I ordered the money went out of my partners account unknown to me at this point.

Vicky messaged me a couple of days later accusing me of frauding her , and threatening to report me to the police ect.
At this point I had absolutely no idea what she was on about untill I told my partner about it and he explained an unrecognised transaction went out of his account and he reported it as fraud and received the money back.
I messaged vicky back explaining what had happened and that I would sort it and get my partner to call the bank.
She was not at all understanding , she accused me of lying, a few times! Still threateing legal action, Bombarding me with messages.
I also offered to return the item if she would prefer.
Once it was sorted I didn't hear anything off her. No apology, no thank you. Nothing!

Disgusting customer service, I would definitely avoid this company .

As you can see from so many more reviews the owner is a lier and abusive.

24 February 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

**CUSTOMER HAS EDITED HER FALSE REVIEW ONCE AGAIN** CUSTOMER STILL HAS NOT CLOSED THE FRAUDULENT CHARGEBACK SHE MADE WITH HER BANK EVEN THOUGH SHE IS STATING SHE HAS**

Yes, we have contacted you again today due to the fact you have still not closed the FRAUDULENT chargeback against us.

Customer opened a chargeback with her bank stating the goods had been fraudulently ordered. We had proof of delivery to her address and it was delivered to her, customer then stated she had accidentally used her partners card and he opened the chargeback without her knowing (which is not correct, as we can see the name on the card used and it was HER name on the card).

Customer stated she will contact her bank to close, it's been another week and it's still open, to add insult to injury the customer has now left this review after attempting to steal from a small business. It has now been a month since the customer stated she will close the chargeback against us but she still hasn't even though she has amended her review to say it's resolved, it is not.

Rated 5 out of 5 stars

ADOPTED MOTHER IN LAW!! Team Filthy

This has to be one of the most Amazing companies out there the owner and Team behind the scenes do an incredible job to bring you the best Quality you can get out of the products from as little as a pin badge to clothing,keyrings to chopping boards, Coffee cups to travel mugs,20oz tumblers to 40oz tumblers you name it they have it and if they dont, you can request it and they will do there upmost to find it.
DESIGNS: Are Amazing especially when its designed by the owner Vicki herself, where she puts her heart and soul into making the designs and Quotes herself unless asked otherwise,she also brings out new designs continuously, so always extremely busy company, I've been following and buying off silly sentiments/Filthysentiments for well over 2 years now. Buying Birthday cards and Gifts for friends and family members, i won't go anywhere else.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

One of a kind products

Filthy sentiments is more than a company, Vicki and the team really make products that bring light into mine and others life. One product being so sentimental it stayed with my mum at the end of her life. Amazing quality, quick delivery and just one of a kind items that I love to continually buy. This is a company that really thinks about its customers and has built a great community with them - team filthy. 100% recommend you won’t be disappointed.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Products, and Amazing People

What can I say...if you haven't already ordered or experienced the fantastic range of products from here you are missing out. There is such an immense range of products, something to cater for everyone and occasion. I came across Silly/Filthy Sentiments last year on tik tok and I have been addicted ever since my cupboards are filled..mugs,cold cups note books, tote bags hoodies, jumpers, pyjamas, chocolates pens.
The customer service and the inclusiveness that Vicki and the whole team provide to each and every customer is one in a million.
Keep smashing it Vicki, you are doing amazing.

I am a Filthy Addict and Proud ❤️ xx

Michelle Poolton 💕

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team amazing company …

Amazing team amazing company ordered several times and have never been disappointed Vicky is fabulous and the products even more fabulous would 1000% recommend and most definitely be ordering more

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

Been purchasing products from Vikki and her gang for nearly a year and can not fault them at all, their customer service is brilliant and when needed any issues have been resolved.
The variety of products available as well as the regular input of new items makes it even more exciting to see what else I can add to my haul

26 February 2025
Unprompted review

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