Sillysanta Reviews 354

I've ordered the happy hoodies, which were a hit with both 17yo and 12yo. Super comfortable and warm and great quality!
I've also had to contact the customer service and got a fast and nice experience as well.
Will definitely recommend sillysanta!

Delivery times are very long. Their website stated the delivery would be 4-6 days. I took 2 weeks!!!!

I ordered from them 3 times.
Ist order recieved.
2nd order cancelled.
3rd order cancelled.
Stating sizes are out of stock is misleading when those items in the size required are still outlined as in stock on the site.
A discount code means nothing if it doesn't work, because I've been issued the code previously anx used on an an order that was refunded. So therefore didn't work when reissued again. No response when I queried that!
Won't be ordering from them again for a 4th time as whats on the site, doesn't reflect what they have.
I dont appreciate the passive aggressive email when I outlined my disappointment.
The site is misleading.
The most crucial time of year for the business, and they haven't got it right.

Ordered 3 Christmas jumpers from them. Delivered by evri.. left on the front door while all of us were at home at night!!! The parcel got stolen. We have the video evidence. It was stolen because there was no ring on the bell, was left unattended at night time. When i contacted their customer service, this was the utmost disappointing conversation i have ever had with any customer service represent. They told me to contact evri as it was their fault. When i contacted evri, they told me to contact the seller as it was within their gift to decide what to do next. So, i went back to the most lack of sense and humility in a customer service represent lady or guy i dont even know named Clabbe. He/she tells me to report the case to the police as it is important to report crime!!! And then only will they provide a replacement which i am going to do because no way i am letting these scammers get away with my hard earned money!!!! Would have given minus ratings if i could!!!

Massive scam !
They say 2-4 days delivery. 15 days after I don’t receive anything, I say it and then they send a refund… with 15€ less than I paid !!! Are they kidding me ?
Really don’t order anything to them
Small edit : they don’t send anything to you and say the 15€ taken are « return fees ». Even if you don’t return anything because they don’t send anything 😂

Ordered matching Christmas jumpers for me and my daughter. Booked to see Santa so we can match up but evri have delayed my delivery so I tried to reach out to silly asnta customer service. It’s extremely hard to get through them and sadly our Christmas magic is ruined. Please don’t order from them they sell over priced jumpers and don’t even bother to deliver them!!

I bought an item from sillysanta, size was too small so I asked for a refund or exchange. The only way to obtain details for refund or exchange was to fill in their online form. I have emailed them probably about 10 times and filled their online form about 20 times in about two weeks, no reply whatsoever. They are basically stealing in this regard; they said on their website before I bought the item that refunds can be made if within 100 days. I asked for a refund / exchange on the day of receiving the item and trying it on. I am extremely disappointed by the lack of communication. I will be taking this further to the ombudsman. I would advise that you do not purchase anything from sillysanta as they will outright ignore you when you need to return or exchange an item, even though their website states you can get a refund/exhange. Unlike other companies, they have neglected to tell you in advance how to obtain a refund, which is most likely because they know they will not give the refund as they will ignore all communications!!

Both this year and last year I bought several new PJ's for my family and we love them. They are both comfy and look great..... It makes us happy.... Love love love....

I buy matching Christmas pyjamas for my whole family every Christmas. It has become a tradition. The reason i only buy at Silly Santa is because it is the only company where I can find sizes that fits my whole family. My husband is 2 meters tall and weighs 130kg. And I can find the same design down to our youngest child who is 3 years old.

I ordered 5 Christmas jumpers from Silly Santa 2 weeks ago and the package came to me very quickly and without any problems. I really recommend this site!

Fast delivery, really good quality jumpers, brilliant offers. Very pleased and would recommend to family and friends.

Superservice. I bought from SillySanta in october last year. Unfortunately the zipper broke. I contactet SillySanta - guess what, they sent me a new pjece of clothes, just asking me to sent a photo of the broken zipper. That is what I call superservice. Thank you SillySanta

I placed an order for four sweaters on the 18th of December in the hopes of receiving them in time for Christmas. However, Christmas came and went and had nothing had been received, no communication except for an email asking me to review the products, which I had not received during the first week of January. I followed up and was told that the package was with UPS and would be investigated and that I would be told of the outcome. I never heard anything back and it is nearly one month since placing my order. I have also attempted to contact UPS, with no success. I have now asked for a refund and am incredibly disappointed in the lack of service and accountability of this company.

I ordered Christmas Sweaters here and made a mistake myself. For some reason, my phone filled in my own name in the address bar. Due to that reason, the sweaters were stuck at a distribution centre and could not be delivered. I contacted Silly Santa and they were very understanding. I got a refund of the sweaters shortly thereafter. Unfortunately, I was not able to enjoy the sweaters but this was completely my own fault. I would like to thank the Silly Santa team for their understanding and ease with resolving the issue and being refunded. Next year, I will definitely order here.

We have ordered from sillysanta 2 or 3 times and after few days we receive the ordered. The entire family have onesies from sillysanta and loves wearing them on cold days. Reasonable prices too 👌 Big high five from us 🙏

The service fast good with fast delivery and the aitem was as expected.

Excellent quality (it's literally all I wear at home) and A+ delivery

I got the teddy bear onesie, and it had some negative reviews but I really liked it. The material is so nice and soft, I got a sizer bigger just to be sure.
Overall good experience, the delivery came very fast, and the product super good quality. Worth the purchase.

I love this store
The clothes are perfect