SILKSILKY Reviews 9,252

Reply from SILKSILKY

Mar 30, 2026

Dear Valued Customer,

Thank you for bringing this matter to our attention. We are truly sorry to hear about your recent experience, and we sincerely apologize for the inconvenience and frustration caused.

We completely understand how disappointing it must have been to pay for express delivery expecting your order within 2–4 business days, only for it not to arrive as promised. This is certainly not the experience we aim to provide, and we deeply regret the delay as well as any lack of clarity or support in our previous responses.

Please note that while we always strive to meet the stated delivery timeframes, unforeseen delays in transit or handling may occasionally occur. That said, we fully acknowledge that our communication should have been more proactive, transparent, and reassuring rather than causing further dissatisfaction. For this, we sincerely apologize.

We are also very sorry to hear your concerns regarding the return process and potential additional costs. This is not the impression we wish to leave, especially when the item remains unused and unopened.

We would truly appreciate the opportunity to make this right for you. Kindly contact us at services@silksilky.com with your order details, and our team will prioritize your case. We will carefully review the situation and work with you to provide a fair and satisfactory solution.

Your feedback is extremely important to us, and we are actively working to improve both our delivery experience and customer service communication. We sincerely hope to regain your trust and provide you with a much better experience moving forward.

Thank you again for your patience and understanding. We look forward to hearing from you.

Warm regards,
SILKSILKY Customer Care Team

Reply from SILKSILKY

Mar 30, 2026

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulty you have encountered while trying to arrange a return, and we sincerely apologize for the frustration and inconvenience this has caused.

First and foremost, please rest assured that we absolutely do not intend to make the return process difficult for our customers. We are very concerned to learn that you did not receive a response to your emails sent on March 20 and March 26. This is not the level of service we strive to provide, and we deeply regret any oversight or delay in our communication.

We also truly appreciate your continued support over the past five years. As a valued customer who has placed multiple orders with us, your experience is especially important, and we are very sorry to hear that this situation has affected your trust in us.

We would like to help resolve this for you as quickly as possible. Kindly contact us again at services@silksilky.com with your order number, or resend your previous email if convenient. Once we receive your message, we will prioritize your request and provide you with clear return instructions promptly, ensuring the process is as smooth and straightforward as possible.

Additionally, we will review our email response system to understand why your previous messages were not properly addressed, so we can prevent this from happening again in the future.

Your satisfaction is very important to us, and we are committed to making this right. We truly hope you will give us another opportunity to assist you and restore your confidence in our service.

Thank you again for your feedback and patience. We look forward to resolving this matter for you soon.

Warm regards,
SILKSILKY Customer Care Team

Reply from SILKSILKY

Mar 30, 2026

Dear Valued Customer,

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused you.

We take product descriptions and quality very seriously, so we are deeply concerned to learn that the item you received did not meet your expectations regarding fabric composition. Please rest assured that this is not the experience we want any of our customers to have. Your comments about the material, static, and fit have been noted and will be carefully reviewed with our product team.

We also completely understand your concerns regarding the return shipping cost, especially given the international distance. We truly regret that this caused additional dissatisfaction. Our goal is always to provide a fair and reasonable solution, and we are very sorry if this was not properly communicated or handled in your case.

Regarding your previous emails, we sincerely apologize if our responses felt insufficient or did not address your concerns adequately. This is certainly not the level of service we strive to provide.

We would very much like the opportunity to make this right for you. Could you please contact us again at services@silksilky.com? Kindly include your order details so we can prioritize your case. Our team will carefully review your situation and work with you to provide a satisfactory resolution as quickly as possible.

Your feedback is extremely valuable to us, and we are committed to improving both our products and customer experience. We truly hope to regain your trust.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Warm regards,
SILKSILKY Customer Care Team

Reply from SILKSILKY

Mar 30, 2026

Dear Valued Customer,

Thank you for taking the time to share your feedback with us.

We are truly glad to hear that you love the colours and size of your purchase. However, we are very sorry to learn about the issue with the broken zipper on one of the light blue pillowcases. We completely understand your disappointment, and please accept our sincere apologies for the inconvenience caused.

We would like to let you know that we have already located your order and reached out to you via email regarding this matter. Could you kindly check your inbox (and spam folder, just in case) to confirm whether you have received our message? Once we receive your reply, we will promptly assist you further and ensure that a satisfactory solution—such as a replacement—is arranged for you as soon as possible.

We truly appreciate your willingness to provide photos, as this will help us resolve the issue more efficiently.

Your satisfaction is very important to us, and we are committed to making this right for you. If you have any questions or need further assistance, please do not hesitate to contact us at services@silksilky.com.

We look forward to your reply.

Warm regards,
SILKSILKY Customer Care Team

Reply from SILKSILKY

Mar 28, 2026

Dear Valued Customer,

Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in your refund and the difficulty you’ve encountered when trying to reach our customer support team.

At SILKSILKY, we take all customer concerns very seriously, and it is certainly not the experience we aim to provide. We understand how concerning it must be to wait for a refund over an extended period, especially when expectations were not met both in product quality and service responsiveness. Please accept our heartfelt apologies for the disappointment this situation has caused.

Regarding your refund, we would very much like to investigate this matter thoroughly and resolve it for you as soon as possible. However, based on the information provided in your review, we are currently unable to locate your order details in our system. To assist you effectively, we kindly ask that you contact us directly with your order number and any relevant details.

Please reach out to us at services@silksilky.com, and our dedicated support team will prioritize your case, verify the refund status, and ensure that a clear and satisfactory resolution is provided promptly.

We truly value your feedback, as it helps us improve both our products and services. Once again, we deeply apologize for your experience and appreciate your patience and understanding.

Warm regards,
SILKSILKY Customer Care Team