I would highly recommend Siemens, because the after care is excellent. Our 12 year old Siemens washing machine had a leak and the engineer who came, within days of contacting, trouble shooted the pro... See more
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Review summary
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Issue with coffee machine that looked to be damaged when cleaned. Contacted Sieman's CS who responded within an hour with details of repair option. Thankfully machine reset itself. Contact was courtio... See more
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The first encounter I had with the lady on the phone to book a home visit with engineer was very positive,she was frendly,helpful and efficient. The engineer did a home visit the following day at 8am... See more
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The website was easy to navigate and I was able to find the spare part I needed quickly and accurately. Ordering was also straightforward and acknowledgment included an estimated delivery date. Postag... See more
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Company details
- #6 of 8 best companies in Kitchen Supply Store
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient. Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities. Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
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4.7
Excellent
198 reviews
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Oven Replacement
Our previous - Siemens - oven (12 years old) blew a fuse when the ceiling light dropped, and was uneconomic to repair. We settled on a very similar-looking Bosch from Power City to replace it. It was very close to Christmas, but the ordering, delivery and installation went smoothly.
20 December 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that the ordering, delivery, and installation of your new Bosch oven went smoothly, especially during the busy Christmas period. It’s great that you found a suitable replacement for your previous Siemens oven.
Thank you for your feedback.
Becki
Siemens Home Appliance Customer Service
Efficient sourcing and delivery of replacement unit.
The replacement part was easily identified on the Siemens website and was delivered without delay on ordering.
29 November 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that you found it easy to identify the replacement part on our website and that delivery was quick and efficient.
Thank you for your feedback.
Becki
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that you found our website easy to use and that your delivery was speedy.
Thank you for your kind feedback.
Becki
Siemens Home Appliance Customer Service
Dishwasher repair.
I needed a dishwasher repaired. Siemens let me know the night before the 3 hour timeframe in which the engineer would arrive. I also received a phone call from the engineer 20 minutes before his arrival. He had the correct part that needed to be replaced,taking note of the error code on the dishwasher and worked quickly and efficiently. He was very professional and friendly and took the time to make sure the dishwasher was working properly before he left.
The only negative is the call out charge and that it took a week to get an appointment. Overall I am pleased with the service.
17 December 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re glad to hear that you were pleased with the service, the professionalism of the engineer, and the efficiency of the repair. We understand your frustration with the call-out charge and the wait for an appointment, and we will make sure your feedback is passed on.
Thank you for your feedback.
Becki
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello Mark,
Thank you for your review.
We’re glad to hear that our engineer arrived on time, identified the problem, and sorted it out efficiently. Your feedback is greatly appreciated.
Best regards,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello Joseph & Esther,
Thank you for your review.
We’re delighted to hear that you received very good service and found it prompt and satisfactory. Your feedback is greatly appreciated.
Best regards,
Brett
Siemens Home Appliance Customer Service
Quick no nonsense
7 November 2024
Reply from Siemens Home Ireland
Hello Ms. Mulvey,
Thank you for your review.
We’re pleased to hear that you found our service quick and straightforward. Your feedback means a lot to us.
Best regards,
Brett
Siemens Home Appliance Customer Service
My experience was great
My experience was great. One product was out of stock but it surprisingly arrived the following week which was really great as I needed it. The service was swift and efficient making my life easier
11 November 2024
Reply from Siemens Home Ireland
Hello,
Thank you for your review.
We’re thrilled to hear that you had a great experience and that the out-of-stock product arrived sooner than expected. We’re glad our swift and efficient service made your life easier.
Best regards,
Brett
Siemens Home Appliance Customer Service
Oven seal replaced
Engineer turned up on time and completed the work in jig time. Excellent
30 October 2024
Reply from Siemens Home Ireland
Hello John,
Thank you for your review.
We’re pleased to hear that our engineer arrived on time and completed the work efficiently. Your feedback is greatly appreciated.
Best regards,
Brett
Siemens Home Appliance Customer Service
Reliable, quick and helpful service.
Excellent and quick call back time when booking service on the phone.
Great update on callout time.
Excellent, reliable and friendly service man.
4 October 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that you had an excellent experience with our quick response, helpful updates, and friendly service.
Thank you for your feedback.
Becki
Siemens Home Appliance Customer Service
Friendly Knowledgeable no delay
23 October 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that you had a friendly, knowledgeable service with no delays.
Thank you for your feedback.
Becki
Siemens Home Appliance Customer Service
Led in Siemens oven
Very prompt reply by phone to my online query. And an engineer organises immediately to fix the minor issue I had with the appliance
30 October 2024
Reply from Siemens Home Ireland
Hello, thank you for sharing your review.
We’re pleased to know you received a prompt response to your query and that an engineer was able to organise a quick solution for the issue with your oven.
Thank you for your feedback.
Sam
Siemens Home Appliance Customer Service
Your representative was on time
Your representative was on time, courteous and very professional.
24 October 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that our representative was on time, courteous, and very professional! Your satisfaction is important to us, and we appreciate your kind words about our service.
Thank you for your feedback!
Becki
Siemens Home Appliance Customer Service
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re glad to hear that you found our service user-friendly, that it was easy to find the part you needed, and that you experienced quick delivery! Your satisfaction is important to us, and we appreciate your positive feedback.
Thank you for your support!
Becki
Siemens Home Appliance Customer Service
Stuff was ordered got a call when …
Stuff was ordered got a call when to collect ,painless .
10 October 2024
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that your ordering process was painless and that you received a call for collection! Your satisfaction is important to us, and we appreciate your positive feedback.
Thank you for your support!
Becki
Siemens Home Appliance Customer Service
Good experience with the chat…
Good experience with the chat representative. But it shouldn’t have required me to get that far. The Siemens website is terrible at identifying what parts you need.
30 September 2024
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for your review.
We’re glad to hear you had a good experience with our chat representative. Your feedback regarding the Siemens website is valuable, and we’ll look into improving it for a smoother experience.
Best regards,
Brett
Siemens Home Appliance Customer Service
Siemens help via WhatsApp
I asked for information on my 6 year
old Siemens iQ300 washing machine Hygiene program and received a .pdf copy of the original program supplementary sheet, together with advice on active oxygen and detergent.
Pleased with the Whattsap help line method.
26 September 2024
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your Trustpilot review.
I'm glad to hear that you found the WhatsApp helpline helpful, and that the information on your Siemens iQ300 washing machine's Hygiene program was useful.
If we can help with anything else in the future, please don't hesitate to get in touch.
Thanks, Mandy.
Siemens Home Appliance Customer Service
Product registration woes
Person at Siemens excellent[Craig] when I spoke to him. I bulk bought electrical appliances for new house. All booklets [Too many] kept and today I went about registering them.3 numbers needed. NOT printed anywhere...behind freezer,back of fridge,in ovens etc...Surely Siemens can do better...lots of foreign language booklets etc included BUT please put detachable stickers where they can be easily read in decent size letters! Website encourages you to add multiple items once logged in. After 2 fails I whatsapped the no online .Got Craig eventually who checked website was functional and advised single item registration. Very good service from Craig...Siemens should do better.
20 September 2024
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re pleased to hear that Craig provided excellent service and was helpful in assisting you with the registration of your appliances. Your feedback regarding the visibility of serial numbers and the availability of easily readable information is invaluable, and we appreciate your suggestions for improvement. We continuously strive to enhance our customer experience, and your insights will help us in that process.
Thank you for sharing your experience!
Becki
Siemens Home Appliance Customer Service
Warranty information wasn't clear
Warranty information wasn't clear, so they need to make it easier to find if your machine is in warranty. But everyone I dealt with was helpful and gave me the warranty information I was looking for
5 September 2024
Unprompted review
Reply from Siemens Home Ireland
Hello, thank you for taking the time to write your review.
We’re glad to hear that our team was helpful in providing the warranty information you needed. However, we apologise for any confusion regarding the warranty details and will look into making this clearer for the future.
Thank you again for your feedback.
Best regards,
Brett
Bosch Home Appliance Customer Service
Contacted via Facebook
Contacted via Facebook. Very polite responses. All questions were answered but it did take some time to receive answers. Circa 24 hours from first question asked to second question answered.
29 August 2024
Unprompted review
Reply from Siemens Home Ireland
Hello,
Thank you for your feedback.
I’m pleased to hear that you received polite responses and that all your questions were answered. I apologise for the delay in our response times. We are working to improve our response efficiency and appreciate your patience.
Best regards,
Becki
Siemens Home Appliance Customer Service
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