Best quality trainers but unfortunately wss tight on me. Extraordinary costumer care as I have ordered two times and size doesn't fit to me, they provided me the refund beyond their policy and didn't... See more
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While one needs patience with a longer delivery period due to their business model/ authentication process, 3 weeks were more than worth the wait! Great selection online too as I couldn't get this tra... See more
I contacted them on Monday, asking when the item will be ready to be shipped and i changed my address last minute. Samantha helped me change the address and also managed to expedite my order and it ar... See more
I placed 2 separate orders for 2 different pairs of trainers and both orders were cancelled. I was told this was due to the supplier not having the product. Why advertise on your website if you are un... See more
Company replied
Company details
Written by the company
A global marketplace for authenticated sneakers, streetwear and collectibles. Every item is verified with secure NFC tags and backed by a fair returns policy. Shop online 24/7 with fast worldwide shipping and same-day dispatch on ready-to-ship items. With a presence both online and at their physical store in Bristol, Side Kicks caters to collectors seeking unique finds.
Contact info
99-101 The Horsefair, BS1 3JR, Bristol, United Kingdom
- help@sidekicks.co.uk
- sidekicks.co.uk
Breach of guidelines
super fast delivery service on my…
super fast delivery service on my jordan 3 iris thankyou side kicks
8 March 2026
Unprompted review
I placed my order over two weeks ago…
I placed my order over two weeks ago (Order #17597, placed Feb 22), and I still haven’t received my trainers.
After chasing customer service, I was told there had been an “unforeseen delay” because the original item failed authentication. While I appreciate the explanation, there has been no tangible delivery date provided — just vague updates with no clear timeline.
The responses feel generic, almost like automated chatbot replies, and don’t give any real reassurance or commitment to when (or if) the item will arrive.
After more than two weeks with no delivery and no definite date, this has been a very disappointing experience.
I have also reported the issue to Klarna.
Based on my experience, I would not recommend using Side Kicks.
22 February 2026
Unprompted review
Reply from Side Kicks
Hi there - thank you for taking the time to share this feedback, and we’re genuinely sorry to hear about your experience.
We completely understand how frustrating it must be to wait over two weeks without a clear delivery date, especially after being told there was an authentication issue with the original item. You’re absolutely right to expect clearer communication and more certainty around timelines, and we’re sorry that our updates came across as vague or impersonal.
Side Kicks operates as a marketplace and all items go through an authentication process before dispatch to ensure authenticity. In rare cases, if an item fails authentication, we need to source a replacement from another supplier which can unfortunately cause delays. That said, we completely understand that you should have been given clearer expectations about what that meant for your order.
Please email help@sidekicks.co.uk with your order number and reference this review so our team can review the status of your order with the supplier and provide a proper update.
We’re truly sorry that this experience has been disappointing and appreciate you bringing it to our attention.
Best regards,
Team SK
Greedy, shame on you.
I purchased a pair of trainers and they never sent them, when I got in contact weeks later (still no shoes) they had re-listed the trainers for 3x the price at £220 instead. Surely it must be illegal to refuse to send my item and then relist them for triple the original price. Greedy, shame on you.
9 March 2026
Unprompted review
Reply from Side Kicks
Hi there - we’re really sorry to read this and understand why the situation would feel frustrating from your perspective.
Side Kicks operates as a marketplace, which means orders are fulfilled by independent suppliers. In rare cases a supplier may become unable to fulfil an order after it has been placed due to sudden stock or availability changes. When that happens, the order is cancelled rather than fulfilled incorrectly.
The listings you see on the site reflect live availability from different suppliers, which means the same product can sometimes appear again at a different price depending on the seller and market demand.
We’re genuinely sorry that this experience left a negative impression. If you’re open to it, please email help@sidekicks.co.uk with your order number and we’ll be happy to review what happened and arrange some store credit as an apology for the inconvenience.
Best regards,
Team SK
Avoid This Shambles of a Company
Over a week with zero communication, only to have my order cancelled with a laughable excuse about “failing authentication.” How do you sell items you clearly never had in hand and that are pre-authenticated before selling on your website? Side Kicks operates like an amateur hobby shop run by clueless teenagers—no updates, no accountability, and no customer service to speak of. I had to chase them for answers, and if I hadn’t, I’d still be waiting in silence. AVOID.
Let me save you some time here Side Kicks...."We’re very sorry to hear about your experience and truly regret..."
8 March 2026
Unprompted review
Reply from Side Kicks
Hi there - we’re really sorry to read about your experience and understand why this situation has been frustrating.
Side Kicks operates as a marketplace and all items listed are supplied by independent partners. In some cases, items are listed before they have completed the authentication stage, and if a supplier is unable to successfully pass authentication or fulfil the order, the order has to be cancelled rather than sending something that hasn’t been properly verified. We appreciate that this can be disappointing, especially when communication hasn’t been as clear or timely as it should have been.
We also sincerely apologise if you felt that you had to chase for updates. That’s not the experience we aim to provide, and your feedback regarding communication has been taken seriously.
If you’re open to it, please email help@sidekicks.co.uk with your order number and reference this review so our team can review the situation in detail and make sure everything was handled correctly. We’d also be happy to arrange some store credit as a gesture of apology for the inconvenience caused.
Thank you for taking the time to share your feedback.
Best regards,
Team SK
Terrible
Had an issue with an item - arrived damaged. Tried to contact customer support several times and was completely ignored. It was a very special Christmas gift that was tainted. Wouldn’t order from this company again. Don’t recommend
7 December 2025
Reply from Side Kicks
Hi there,
We’re very sorry to hear about your experience and truly regret that the item arrived damaged, especially as it was meant to be a special Christmas gift. We completely understand how disappointing that must have been.
It’s also concerning to hear that you felt ignored when trying to contact our support team. That’s certainly not the level of service we aim to provide, and we sincerely apologise if your messages were missed or not responded to in time.
Please reach out to us at help@sidekicks.co.uk with your order number and reference this review so we can locate your case quickly. Our team would really appreciate the chance to review what happened and work toward a suitable resolution for you.
Thank you for bringing this to our attention, and again we’re sorry for the frustration this situation has caused.
Kind regards,
Team SK
AVOID AT ALL COSTS
Never even bothered to send the item took the money tho . No easy way of getting intouch with them either . AVOID
7 March 2026
Unprompted review
Reply from Side Kicks
Hi there,
We’re really sorry to read this and understand why you feel disappointed. We can assure you that we have not ignored your order and we certainly would never take payment without intending to fulfil it.
Occasionally there can be delays with processing, authentication, or supplier dispatch which can unfortunately impact how quickly items are sent out. That said, we completely understand how frustrating it is when you don’t receive clear updates or an easy way to get assistance.
Please reach out to us directly at help@sidekicks.co.uk with your order number, and our support team will look into this for you as a priority and provide a clear update on your order.
We sincerely apologise for the experience you’ve had so far and appreciate the opportunity to resolve this for you.
Kind regards,
Team SK
I ordered the item on 3.12.2025 as a…
I ordered the item on 3.12.2025 as a present for my son (shoes). It was shipped to CZ by UPS and stayed for couple of weeks in their local office without letting me know I need to do something to clear it...After another few days I contacted UPS in order to proceed which they told me is not possible any more and the parcel is being shipped back to US. No idea why, I could literally come and pick it up in their storage. So, the item was shipped back in January and I am trying to get my money back from you guys from January already with no luck. On my last email I didnt even get reply, not sure what is going on...
3 December 2025
Reply from Side Kicks
Hi there,
We’re very sorry to read about your experience and completely understand how frustrating this situation must be, especially as the order was intended to be a present for your son.
From what you’ve described, it appears the parcel was held by UPS during the customs clearance stage in CZ and was unfortunately returned to the sender after it could not be processed further. We appreciate that this would have been confusing and frustrating, particularly if you were not notified that any action was required at the time.
We’re also concerned to hear that you have been trying to reach us since January without receiving a response, and we sincerely apologise for the delay in communication.
Please contact us at help@sidekicks.co.uk with your order number and reference this review so we can urgently locate your case in our system. Our team will review the return status with the supplier and work towards resolving the refund for you as quickly as possible.
Thank you for bringing this to our attention, and again we apologise for the inconvenience this has caused.
Kind regards,
Team SK
Wanted to cancel my order - no response at all
I placed an order on feb 26, since feb 27 I tried to contact them to cancel the order thru email and by the "Help"-chat on their website. It's been several days and the order still hasn't happend anything to and still no help to cancel from them. I would not recommend to shop here if you don't want to feel betrayed with no what so ever contact from them.
27 February 2026
Unprompted review
Reply from Side Kicks
Hi there,
We’re really sorry to read this and completely understand how frustrating it must be to try cancelling an order and not receive any response. That’s certainly not the experience we want anyone to have.
If your order was placed on February 26 and you reached out the following day, it should absolutely have been reviewed by our support team. It’s concerning to hear that you haven’t received any reply through the help chat, and we sincerely apologise for the lack of communication.
Please email us directly at help@sidekicks.co.uk with your order number and mention this review so our team can locate your request immediately. We will prioritise your case and make sure the cancellation is handled as quickly as possible.
Thank you for bringing this to our attention, and again we’re very sorry for the frustration this situation has caused. We appreciate the chance to resolve this properly for you.
Best regards,
Team SK
I returned a Christmas gift and got a…
I returned a Christmas gift and got a confirmation of the return but I have never received the refund. I have therefore, for almost 2 months, been trying to find out the problem and a way to resolve the issue so I can get my money back.
Every time a have contacted them I have gotten a reassurance that they are on the case and I should get my refund soon. BUT NOTHING HAS HAPPENED!
The one time we thought that the refund was on the way by PayPal, PayPal informed us that the company had cancelled the refund.
Therefore I would NEVER buy a gift from them!!!!!!
27 January 2026
Unprompted review
Reply from Side Kicks
Hi there - we are genuinely so sorry reading this. Waiting almost two months for a refund after returning a gift is completely unacceptable, and we fully understand why you’re upset. That’s incredibly frustrating and not the experience anyone should have with us.
If you received confirmation that your return was processed, you absolutely should not still be waiting for your money back. We’re especially concerned to hear that PayPal advised the refund was cancelled - that’s something we need to urgently review.
Please email help@sidekicks.co.uk with your order number and PayPal reference and mark it for urgent attention. We will personally escalate this and ensure the refund is resolved properly without any further delay. If there has been any internal error, we will correct it immediately.
We completely understand how this has impacted your trust, and we’re truly sorry it has reached this point. Thank you for bringing it to our attention - we would genuinely appreciate the opportunity to put this right for you.
Best regards,
Team SK
If I could give it a 0, I would
I placed an order on January 30th (Order #17051) and waited for over a month while repeatedly being assured by customer support that:
• My item had been authenticated
• The order was confirmed
• The delay was due to courier issues
• I just needed to wait for shipment
I received multiple emails stating that my package would be delivered and that they were actively working with the courier.
Then, without responding to my latest email, they suddenly cancelled my order.
The cancellation reason? Authentication/supplier issue.
This directly contradicts everything I was told for weeks.
If the item had authentication problems, why was I told it was authenticated?
If the supplier couldn’t fulfil it, why was I told it was with the courier?
Why was I reassured multiple times that delivery was on its way?
To make it worse, the exact same shoe is currently listed as available in my size on their website.
After waiting since January 30th and being repeatedly reassured that my order was on its way, I was given a £10 gift card as “compensation.”
I have since emailed again asking for clarification about these contradictions, and now I am no longer receiving responses.
I would have appreciated transparency from the beginning instead of weeks of inconsistent information followed by silence.
Very disappointing experience.
3 March 2026
Unprompted review
Reply from Side Kicks
Hi there - we’re truly sorry reading this. We completely understand why you feel frustrated and disappointed after waiting so long and receiving conflicting updates. That’s not the experience we want anyone to have.
After reviewing your case, it’s clear that the communication you received was inconsistent, and for that we sincerely apologise. You should never have been reassured that authentication was complete and shipment was on the way if there were still supplier issues being resolved. We understand how that has damaged your trust.
Side Kicks operates as a marketplace, and in rare cases a supplier can encounter authentication or fulfilment issues after initial confirmation. However, that should have been communicated to you transparently and clearly from the start. We’re very sorry that it wasn’t handled that way in this instance.
We can also understand how frustrating it is to see the same item listed again. Listings reflect live supplier availability, which can change, but we appreciate how that appears contradictory given your experience.
If you’re open to it, please email help@sidekicks.co.uk with your order number and mark it for senior review. We would like to properly review the handling of this case and ensure a fair resolution for you beyond the £10 goodwill gesture already provided. If you would prefer, we can also ensure a full refund has been processed without delay.
We genuinely appreciate you taking the time to share this, and we’re very sorry we let you down on this occasion.
Best regards,
Team SK
After paying a special fee for fast…
After paying a special fee for fast delivery they took 2 weeks to arrive. Then they were the wrong size and trying to find a return label caused a delay as they kept sending the wrong label. Then a huge fee taken of when the items were returned and no reply to any of messages of what this fee was for. Poor show
27 January 2026
Reply from Side Kicks
Hi there - we’re really sorry to read about your experience. We understand how disappointing it must have been to pay for faster delivery and then have to deal with delays, a sizing issue, and problems with the return label on top of that. That’s certainly not the smooth experience we want for our customers.
We’re also very sorry for the confusion around the return fee and for the lack of replies to your messages. We completely understand how frustrating that must feel.
Please email help@sidekicks.co.uk with your order number so we can review this properly for you. We’ll be happy to explain the return fee and make sure everything has been handled correctly, and we’ll also look at what we can do to make this right for you.
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the experience you’ve had.
Best regards,
Team SK
Order was placed february 19th
Order was placed february 19th, mailed a few days later to their support email for an update because my order was not getting processed, no response. Mailed a week later and still no response.
19 January 2026
Unprompted review
Reply from Side Kicks
Hi there - we’re really sorry to read this. We completely understand how frustrating it must be to place an order and then feel like you’re not getting any updates, especially after reaching out more than once. That’s not the level of communication we aim to provide.
We sincerely apologise for the delay in responses. Your experience matters to us and we’re sorry we’ve let you down here.
Please email help@sidekicks.co.uk with your order number and mark it as urgent - we’ll make sure this is prioritised straight away.
Thank you for bringing this to our attention, and again we’re very sorry for the frustration caused.
Best regards,
Team SK
Bad communication, no updates
For me as well, posting this in the hopes to get a quicker reply. Order was placed february 8th, mailed a few days later for an update because my order was not getting processed, no response. Few days after, mailed to request a refund since the order was still not getting processed, still no reply. No phone number to contact, no mail responses, all around afwul communication.
Edit 20/02: I immediately mailed back after their response here. Still no answer as of today, never in 13 years of ordering online has this occurred. Completely unacceptable, 4 mails in, no answer so far.
18 February 2026
Unprompted review
Reply from Side Kicks
Hi there - we’re genuinely very sorry to read this. Waiting for updates and feeling like your emails are going unanswered is incredibly frustrating, especially after you’ve already reached out multiple times. That’s not the experience we want anyone to have.
We sincerely apologise for the lack of communication here. Even as a marketplace, you should always receive clear and timely responses from us, and we’re sorry we fell short on this occasion.
Please email help@sidekicks.co.uk with your order number and we will look into this immediately, and we sincerely apologise for the inconvenience caused with this.
Thank you for bringing this to our attention, and again we’re truly sorry for the frustration this has caused.
Best regards,
Team SK
Amazing service great knowledge and…
Amazing service great knowledge and friendly
18 February 2026
Unprompted review
Service extremely good an staff very…
Service extremely good an staff very frendly
15 February 2026
Unprompted review
Amazing shoe selection and great service
Amazing shoe selection and great service
11 February 2026
Unprompted review
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