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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, noting that interactions are pleasant and free from sales pressure. The service provided is frequently highlighted as excellent, with many people appreciating the efficient communication, timely installations, and the care taken to leave spaces neat and tidy. Consumers are delighted with the high quality of the product, emphasizing how the shutters enhance the look and feel of their homes, providing both privacy and warmth. However, some customers also noted minor issues, such as a shutter not closing completely flat, allowing more light to pass through. In one instance, marks and dents were observed on newly decorated paintwork after an installation.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the professional,... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and stunning... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and smoothness of... See more

Based on these reviews

Rated 5 out of 5 stars

We are very pleased with the shutters fitted by Ben. The shutters are super and have made a real difference in our rooms. They arrived within the time that Ben had stipulated and were installed ef... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were very pleased that we chose Shuttercraft to install our shutters. At our initial appointment Steve offered advice and suggestions and we felt assured that our final cho... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

What a difference the shutters make in our room

We are very pleased with the shutters fitted by Ben. The shutters are super and have made a real difference in our rooms.
They arrived within the time that Ben had stipulated and were installed efficiently in a few hours.
We had blackout blinds fitted with them too and were very impressed with the effect of these.
As well as being a quality product, Ben himself was a pleasure to deal with as he was knowledgeable, didn't give us the sales pitch and clearly explained everything. We would recommend Shuttercraft Bedford.

13 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely review! We’re so pleased to hear how happy you are with your new shutters and blackout blinds, and that they’ve made such a difference to your rooms. It’s great to know everything was delivered and installed smoothly, and that you felt well informed throughout the process. Your recommendation really means a lot to us, thank you again for your support!

Rated 5 out of 5 stars

Love my Shutters!

From the get go Ben was professional, friendly and honest.
The Shutters and blinds arrived within the time quoted and were installed in a few hours. I must say I was really impressed with the quality of all the products.
If you want to brighten up tired windows inside - and outside looking in - then I would highly recommend Shuttercraft Bedford.
I love them! Thanks Ben

7 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience from start to finish. It’s great to know you’re happy with both the quality of the shutters and the installation process. Your recommendation means a lot to us, and we’re so pleased we could help transform your windows. Thanks again for your support!

Rated 5 out of 5 stars

Really good service from first call to…

Really good service from first call to fitting. All staff were very friendly and the shutters look great.

25 February 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind feedback. We're pleased to hear you had a positive experience throughout, and that you're happy with how your shutters look. We'll be sure to share your comments with the team.

Rated 5 out of 5 stars

Delighted

Excellent service and attention to detail. We are delighted with our shutters. Highly recommended.

3 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your wonderful feedback. We're delighted to hear you're so pleased with your shutters and the service you received. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Great experience

5 years after having our shutters installed they still look and work great.

7 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind feedback. We're delighted to hear your shutters are still looking and performing well after five years and you’re happy with your experience. If you ever need anything in the future, we’re always here to help!

Rated 1 out of 5 stars

Is it normal to request full payment…

Is it normal to request full payment for shutters before delivery and installation ?

5 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Hi Karl, thank you for getting in touch.

To help us look into this further, could you please provide your full name, email address, and confirm which Shuttercraft business you were dealing with? This will allow us to investigate your enquiry properly and ensure it is passed to the correct team.

Please email your details to hello@shuttercraft.co.uk
, and we will review this as soon as possible.

As shutters are made-to-measure products, a 50% deposit prior to manufacture is standard practice and is outlined within our terms and conditions. However, we would still like to review your situation to ensure everything has been communicated clearly and handled appropriately.

Once we have these details, we’ll be happy to assist you further.

Rated 5 out of 5 stars

Reliable and very good quality…

Reliable and very good quality shutters, I’m a returning customer .

Andy the fitter did a very clean and tidy job very pleased . Thank you 🤩

1 April 2026
Shuttercraft logo

Reply from Shuttercraft

Thanks so much for your lovely feedback and for coming back to us again! Great to hear you’re happy with the quality of your shutters and our service.

Rated 5 out of 5 stars

Jim has fitted all of my shutters in my…

Jim has fitted all of my shutters in my house.
Really happy with the service & product and would recommend them 👍

1 April 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thanks so much for your great feedback! We’re so glad you’re happy with both the shutters and the service. Thank you for the recommendation.

Rated 5 out of 5 stars

Brilliant job from measuring up to…

Brilliant job from measuring up to fitting everything was on schedule without any problems
Completed shutter working properly great job

12 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thanks so much for your great feedback! Delighted to hear everything ran smoothly from measuring right through to fitting, and that you’re happy with the finished shutters. Really appreciate you taking the time to share!

Rated 1 out of 5 stars

Annoying timewasters

Annoying timewasters - keyword stuffing cities that they do not operate their "Franchise " in to google wasting people's time. Well let me waste some more of my time and give you an honest review then

31 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your feedback.

We’re sorry to hear about your experience and appreciate you taking the time to share it. We’d like to clarify that our Google Ads are only targeted in areas where Shuttercraft franchise partners actively operate. We do not intentionally advertise in locations where we cannot provide a service.

It’s possible that your location sits close to a service boundary or was captured within a broader targeting radius, and we apologise if this caused any frustration or inconvenience.

If you’d be happy to share your postcode or location with us, we can look into this further to ensure our targeting remains as accurate and helpful as possible.

We’re always working to improve and value feedback like yours in helping us do so.

Kind regards,
Shuttercraft

Rated 5 out of 5 stars

Excellent service with practical advice…

Excellent service with practical advice from a friendly business. We changed a door on our property not long after the installation of our blinds and Shuttercraft adapted that blind saving us the cost of a new one! Very pleased with them.

3 July 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your review! We’re really glad we could help adapt the blind for you 😊 Great to hear you’re pleased with everything!

Rated 5 out of 5 stars

The best there is!

From the first meeting to the installation of the finished product - in our case shutters and blinds, the service was superb. We have used Shuttercraft Cornwall in two homes over the years and would never go elsewhere. If you’re looking for a quality product, value for money, great advice and attention to detail then go no further! Steve, Lyn and Asha are fab!!

18 January 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Wow, thank you so much! It really means a lot that you’ve come back to us again. We’re so glad you’re happy with our service and products. Thank you again for the recommendation!

Rated 5 out of 5 stars

Easily 5 stars

Easily 5 stars! Great quality shutters and excellent service from the point of first visit to the fitting - professional, approachable, friendly, polite, punctual, great communication, responsible and respectful of property. Highly recommend. Thank you !

10 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thanks so much for the lovely review! We’re really glad you’re happy with the shutters and the whole experience. It means a lot that you’d recommend us, enjoy your new shutters!

Rated 5 out of 5 stars

Fantastic

Absolutely fantastic service and so pleased with my shutters, I cant thank them enough

13 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you’re so happy with your shutters and the service.

Kind regards,
Raj

Rated 5 out of 5 stars

Very easy to deal with from measuring…

Very easy to deal with from measuring up to fitting. Friendly staff who did a good job and no mess. Really pleased with the product

12 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you found everything easy from start to finish and that you’re happy with the final result.

Kind regards,
Lynn & Steve

Rated 5 out of 5 stars

Great service very pleased with…

Great service very pleased with shutters thank you

14 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review.

We’re really pleased to hear you’re happy with the shutters and the service.

Kind regards,
Raj

Rated 5 out of 5 stars

From vision to reality

From start to finish my experience was excellent. I had a vision of what I wanted which wasn’t something that had been asked for before but my idea was treated with respect and genuine interest in making my vision a reality. I am more than delighted with the result and the service I received. I would highly recommend Jim and his team.

11 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely review.

I’m really pleased we could bring your vision to life and that you’re happy with both the result and the service. It was a pleasure working with you.

I really appreciate your recommendation.

Kind regards,
Jim

Rated 5 out of 5 stars

Can’t speak highly enough of the…

Can’t speak highly enough of the service we have received from Gene, right from when he measured and quoted to the actual fitting, just first class. We are delighted with our shutters, they really finish off our house and give it real character, they are both practical and stylish. Gene is excellent at fitting, all done with ease, no fuss, no bother, no mess. We felt the price was very fair and competitive as well. If you are looking for shutters we highly recommend Gene and Shuttercraft, you definitely won’t be disappointed. He came highly recommended by a neighbour and she was definitely right, we are delighted with the service and the product and also he is a thoroughly nice guy.

10 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your wonderful review. I’m delighted to hear you’re so pleased with the shutters and the whole experience from measuring through to installation. It was a pleasure working with you, and I really appreciate the recommendation.

Kind regards
Gene

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Lovely friendly and efficient team. Great product too. So happy with my new shutters!

4 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you’re happy with the service and your new shutters. We really appreciate your feedback.

Kind regards

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish by Shuttercraft. Andy did a brilliant job so friendly and professional. We will definitely use again. Would highly recommend.

9 March 2026
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind review. We’re really pleased to hear you had a great experience and that Andy provided such friendly and professional service. We really appreciate the recommendation.

Kind regards
Andy

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