First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use th... See more
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I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both a... See more
It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... See more
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... See more
Company details
Written by the company
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1.7
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered a free trial of 7 days…
I ordered a free trial of 7 days because I sleep with a fan and didn’t know if it would work. Then things start bouncing because I didn’t have the $39.99 which is a full year. I’ve emailed them twice and have gotten 0 replies. I will definitely not be using the app even though I’m paying for a year and I will put in a bad review everywhere I can. DO NOT USE !!!!!!
15 August 2024
Unprompted review
Reply from ShutEye
Hi Michele, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.
We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.
Sincerely,
ShutEye
Totally useless app
Totally useless app. Last night I hardly slept as I have been unwell. Despite going to bed at 9.30pm, i was still wide awake at 1am, i had even got up a few times. However according to the app, i was asleep within 9 minutes! I got a sleep score of 100%. There have been a few times that I wasn’t sure it was accurate but last night, being awake i had proof. It even has a snore recorded when i was speaking to my sister as i called her when i couldn’t sleep. ### UPDATE: further to the response from Shuteye, I know exactly how to set up the app, it was plugged in, i used some of the functionality and pressed start so the problem was the app
12 August 2024
Unprompted review
Reply from ShutEye
Hi Sue, thank you for leaving us this feedback. Sometimes, the reason why our app may appear to be inaccurate is because of an improper setup.
For instance, before you start the sleep tracker, there will be an on-screen setup that reminds you to place your device away, plugged in, and charging.
If you were to move it, to make a call, for example, it will not be able to accurately detect sleep noises you make. Our app records all noises within the vicinity that you are in, including any shuffling noises (e.g. sleep position, movement of the phone, etc). This may have been why it was falsely detected as a snoring sound.
We urge you to try it for a few more nights, following the proper set-up, and see if that makes a difference. Do try and let us know.
Regards,
ShutEye Team
Way to go to draw us in
Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!
27 July 2024
Unprompted review
Reply from ShutEye
Hi Lisa,
Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.
All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.
Hope this helps!
Best regards,
ShutEye
Most deceptive and unethical business
Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.
I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.
23 June 2024
Unprompted review
Reply from ShutEye
Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.
Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.
Kind regards,
ShutEye Team
Conquers Jet Lag
Shuteye has helped me overcome severe jet lag issues; I can now maintain a healthy sleep schedule no matter where I am. Absolute game changer!
3 July 2024
Bye-bye Snoring with Shuteye
My snoring problem is solved, thanks to Shuteye's amazing white noise features.
3 July 2024
Unlocked My Best Sleep Ever
I never knew sleep quality could be this good! I'm so much more energetic and productive throughout the day, all thanks to Shuteye.
12 June 2024
Amazing App
Shut-Eye has been my saving grace, helping me maximize the few precious hours of shuteye. The sleep tracking helps me make adjustments.
19 June 2024
A Sanctuary of Tranquility
The nature soundscapes send me to a serene, peaceful place, making it so easy to unwind and fall into a deep sleep.
26 June 2024
The stories are never added to so you…
The stories are never added to so you keep repeating the same ones
12 July 2024
Unprompted review
Reply from ShutEye
Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.
We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.
Sincerely,
ShutEye
I was blown away by how quickly Shuteye…
I was blown away by how quickly Shuteye improved the quality and duration of my sleep.
13 June 2024
Thank you.
Thank you for taking the time to review the subscription process.
24 June 2024
Unprompted review
Reply from ShutEye
Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.
Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.
Kind Regards,
ShutEye
I was a bit hesitant to pay for a sleep…
I was a bit hesitant to pay for a sleep app at first, but Shut-Eye has delivered its value. Noticeable improvements to my sleep quality make it an absolute steal.
11 June 2024
My partner used to complain constantly…
My partner used to complain constantly about my snoring. But since I started using Shut-Eye's white noise features, the snoring has virtually disappeared—it's amazing!
10 June 2024
A Must for travelers
I love travelling a lot, but the problem is that it's hard to sleep on the plane. Now, Shut-Eye helps me recreate my ideal sleep environment, no matter where I am.
14 June 2024
help sleep better
The soothing sounds in ShutEye help me quiet the mental chatter and drift off into blissful, stress-free sleep.
13 June 2024
helps me fall asleep faster
The app is helping me fall asleep faster each night. I use the sleep sounds often.
20 May 2024
Their ads are actually brainrottingly…
Their ads are actually brainrottingly stupid.
>Do NOT sleep like this. This is the worst position to sleep in!!!
>So I started RECORDING myself instead of fixing the actual problem……..
>My back still hurts and I still have acid reflux, but at least I know what I do in my sleep 👽
22 June 2024
Unprompted review
This company is HORRIBLE!
This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent…go do a simple Google search if you don’t believe my review.
9 June 2024
Unprompted review
Reply from ShutEye
Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.
Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.
Once again, we offer our sincere apologies for any inconvenience caused.
Kind Regards,
ShutEye
FRAUDULENT COMPANY!! DO NOT USE!
FRAUDULENT COMPANY!! I signed up for a 7 day “free” trial June 9th. On the 13th, the company put thru a “premium” subscription so when I canceled prior to the trial ending, it made it “ineligible” for a refund per Apple.
This company WILL STEAL YOUR MONEY!! And, even worse, the app is horrible.
16 June 2024
Unprompted review
Reply from ShutEye
Hi Misty, thank you for highlighting the issue that you are facing. Could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
You may also include any relevant screenshots of the charges or email from Apple regarding ineligibility.
We are very sorry for the unpleasant experience that you had and for the inconvenience caused.
Regards,
ShutEye
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