Shurgard Self Storage - Wolverhampton Reviews 50

We were shown around and everything explained clearly to us. Would recommend and use again in the future

Shofi has been brilliant with the move out

Amazing place - josh was fantastic and very helpful and efficient!!!

Rob was very helpful , great guy

Rob was a great help with my transfer . Knowledgeable and friendly!

I had a very disappointing experience with Shurgard due to misleading information provided by staff.
On the day of my move-in, I was allowed to proceed based on a promotional rate advertised online. At no point was I informed that, as a previous customer, I was not eligible for this offer. This was only disclosed after I had already moved my belongings into the unit.
Because of this, I was left with no reasonable option but to move out immediately, which resulted in £450 in unnecessary moving costs that could have been completely avoided if accurate information had been provided upfront.
Despite raising this issue, I have had to pursue reimbursement for costs caused by their mistake. The situation reflects poor communication and a lack of accountability.
I would strongly advise others to confirm eligibility for promotions in writing before committing, especially if you are a returning customer.

Efficient, no hassle, service

My experience with this service was very disappointing. They offered a promotional period at first, but the next day I was billed the full amount without clear communication. The customer service, especially from a representative named Amy, felt unfriendly and unhelpful. I recommend being careful before signing up.

I was able to book my storage online, completely hasle free. The customer service afterwards was excellent. No hassle, no fuss, very much straight forward.

Excellent, quick service when I needed emergency storage. They really have thought of everything. The office staff are accommodating, Prices are great for the peace of mind that I have whilst waiting for my new property to complete.

I was well received by the receptionist and he politely showed me around and the whole environment was very clean.

On line booking simple staff on site very helpful

Friendly staff. Easy to navigate and very clean.

They guide me through everything I needed to know and signed contract
Excellent service

No com, the team good 👍🏽👍🏽👍🏽

Amy and Rob were great! Explained the process thoroughly and put me at ease. The storage units were clearly clean and well looked after.

Great service from Amy today in reception.
Online made it easy to rent storage space.

Every year it feels the same as I first came to this place. The people there are quite friendly and their service does wonders.

Website quoted prices for their storage units rather than having to provide an email for a quote like other companies. Booking on-line was easy. Value for money. After booking, the emails to confirm the booking and terms and conditions were clear and concise. On visiting the storage unit the staff were friendly and helpful. The facility is clean and tidy. There are trolleys’s for customers use. Would highly recommend.