Shurgard Self Storage - RuislipReviews 

The store is very clean & very secure. The staff are friendly & extremely helpful. But I would advise anyone without a smart phone NOT to use this store. To gain access during the full hours available, you have to use the smartphone app, If no smart phone, you can only get in during office hours when a member of staff is available to let you in. Otherwise 5 stars, not 4.

I was moving house around Ruislip and needed a temporary self storage. A gentleman called AB introduced himself and explained all the details for my rental. Great value for money and very good service. Storage are clean and easy to access. I would use them again if needed.

The manager AB is great. Really helpful and nothing is too much trouble.

Friendly staffs and great customer services.
AB and Ray, you made our experience enjoyable and I can honestly recommend anyone who desire to rent a unit at Shurgard Self Storage -Ruislip.

- height of the units could have been more
- trolleys in bad shape
- very narrow turning spaces
- timings need to be beyond the 9pm

👍 Access to the store after 5pm and weekends and easy access
👌customers care
All good so far

Great experience, very helpful and attentive staff

No issues, staff were friendly and polite, eveything went smoothly

Only a good experience I definitely recommend

very good service and friendly staff. location is good and secure storage.

Very helpful and polite staff. Very easy system to use. Cleanest storage place I've seen.. and I have had about 15 in my time! Peaceful, quiet, pleasant, no hassle. Brilliant, really.

It's good very close
But the gate not working for long time
The entrance door the stoper never working

I tried to arrange a change of day, but it seems there was a misunderstanding and communication with the manager AB at Ruislip. I thought he could do it as I needed it to charge day to a later day, but he explained that was not possible.
However, I understood something different the last time we spoke on the phone, and I trusted he could change the days (or so I understood).
To my surprise, I received a charge last month on the 18th, and no changes took place. I genuinely thought he changed it to this month, but nothing changed as I received the invoice this morning.

The lack of communication and flexibility leaves me with little choice when something as simple as changing the charging the day is very complicated from the customer’s side, one of the primordial reasons I wish to leave Shurgard.

Even though I spoke to them over the phone, there was no callback however, before taking the storage I was chased with incessant calls to sell me the unit, saying it was the last unit and pressing on the sale!!

I am not sure if a company should have customer service with little aid for the client when something as simple as changing a day cannot be attained.

Very helpful and friendly staff. Everything was easy. Clearly explanation. Good access to storage and size.

I would like thank the manager AB who was very helpful. He answered all my questions and provided me with the invoices I requested as well as helping download the App for me to gain access using my mobile phone.

ShurgardRuislip. AB’s service top notch!

Excellent service by AB very helpful , clear precise abd cheerful well done .