Shurgard Self Storage - Hayes Reviews 

Happy with my storage space and how efficient staff are

Excellent storage facility and service

Great facility for storage highly recommend

Great storage facility and excellent access times

Excellent storage facility great staff highly recommended

You could not possibly get the worst customer service experience. When a payment is late, Shurgard adds a £20 late payment fee for administrative charges, which I understand and PAY as the payment is late. They call you, and when you answer, they put the phone down on you. You attempt to call them back, but the call and inquiry are directed to a different store, where another staff member will handle them. This store never answers their calls or returns your call. The staff members "politely" tell you that if you are not happy, you can go somewhere else. How is that for professionalism, and a patronisingly degrading way of telling you that they don't value you as a customer.

I really like the system You have look very secure the place very clean. And a good customer service.

Manager was very helpful and resolved problems of ID upload.
Thank you

It's more convenient and local store which good for domestic requirements for storages.

Awful experience, they stole my money
I was promised a £20 refund …3 months later still no refund then I called them asking why they charged me £75 when it’s meant to be £52-53 per month…. He argued that the £20 would only be added to my account.. ok… so then the £75 should have been £55…. It’s not hard it’s GCSE level maths….
The “man” spoke over me, told me I was wrong, laughed over me, was completely unhelpful and had zero respect so basically I couldn’t get anywhere.
Scammers.. bank contacted and will also recover the money the way I do from these sketchy people. It’s a great set up for storage..: if they knew their ars3 from their elbow or much about something called customer care and legal charges…..

Update… still haven’t been contacted as per Shurgards response below…

Very easy and efficient.

Superb service, very friendly stuff, clean store.
Manager Anu did whatever was in his power to accommodate my needs. Arrived there with a storage booked which was too small. He immediately took care of the issue and sorted everything out...just the way I needed. I won't go anywhere else for this service. Brilliant I am very happy with shurgard. I highly recommend Hays Brunch.

Helpful staff who took time to explain the process clearly. And they called when my allocated storage unit changed so even arriving after the office was closed presented no problems.

First if all i would like to thank Molly from Hayes branch who gave me an outstanding costumer service going above and beyond explaining to me all the details for the contract also did not hesitate in showing me different storage sizes and best routes to the storage unit i choose. She provide an outstanding service making me feel very grateful for what storage unit i need.... i would 100% recommend Shurgard Hayes branch...

All very well organised!
You must have a mobile phone
(who doesn't) and download the app.

Good value and secure storage, happy with the service received as well

Easy booking on phone

Downloading the app, made life easy

Easy to book a storage unit online and no hassle to change the size of unit when I went in to the store. Quick, friendly and efficient staff. Thank you.