Shurgard Self Storage - Bow Reviews 146

OMG. i have been searching for some time now for a bit of storage. found this place at the end of my road.
As i have never used these facilities before i was a bit worried about using the app. However i was pleasantly surprised at how easy and straightforward it was.
I am so happy with them.

Attended Bow branch and advised by Ryan. Very professional and attentive throughout. Sound knowledge and gave clear explanations around storage options. Thank you!

I had a bad experience with Shurgard in Milton Keynes when I was moving to Bow, but the company solved this properly. Happy with their service

A very convenient service! Safe,neat,easy to access.

Rented a unit in the Bow location. Arrived with removals team with all our worldly goods to put in storage before a flight the next day. Downloaded app, followed steps , came up with Error message on main gate. Asked a few different users none of whom could figure it out. Called Shurgard contact numbers but no one was able to help us access as it was after opening hours. We ended up having to pay for Big yellow storage 3 days later plus extra time from our removals team costing us close to £300 extra. Shurgard refunded the £33 for initial month but no compensation or help beyond that. Don’t recommend ! If you do use them make sure to access during opening hours if poss in case this happens and you get locked out.

Easy to book and good service from the stuff.

Amazing service.

The way I was able to move in my stuff using the large capacity lifts and trolleys.
I think the Shugard app, its setup and usage is brilliant 👏. It assures you that your belongings are secure

The facility is good but they bombard you with calls when you're first trying to sort out a unit, made the process unnecessarily unpleasant. Two stars of for facility and location.

The whole user experience is terrible. There are so many hidden fees that you only find out once you start the booking process. Not only that, when you go to drop your stuff off you are faced with everything being automated. My app refused to work, which led me to be stuck trying to get the lifts to work for 40 minutes with the staff member in house not knowing what to do because they did not expect the tech to not work.

Any help ive needed these guys have been there for me. Would recommend anyone to use here if you in need of storage

From signing up to reaching the storage . The staff was kind and helpful. Storage space didn’t disappoint me and and storing my items went well.

excellent condition

This place is a complete rip-off. I used the storage for ONE NIGHT and got charged for TWO FULL MONTHS. Nobody told me I needed to give a 15-day notice before my billing date — not once. I only found out after they hit me with a second bill.

Even if you use it for just one day into the new month, they make you pay for the whole thing. Absolute scam. And the worst part? Their website lies, saying you “don’t have to rent for the whole month.” Total false advertising.

Shurgard Bow is shady, greedy, and completely dishonest. They’ll happily bleed you dry with fine print they never mention until it’s too late.

DO NOT trust them. DO NOT store anything here. RUN.

The set up was very easy and quick. They provided me with al the equipment I need and the facilities are well taken care of. Would totally recommend.

Friendly, professional team made the move in and sign up straightforward.

Exceptional customer experience, smooth onboarding process, highly automated service (with the App), very easy to manage. The facility is very clean, the staff is very friendly.
Open hours have been reduced with the gates closing at 9pm though (was until 11pm 2 years ago). That’s a bit of negative news.
But overall- it’s a fantastic facility and highly recommended

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