The Shower Doctor Ltd Reviews 40,206

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 987 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often finding the exact parts they need, even for older or discontinued models, at reasonable prices. The delivery service is frequently highlighted for its promptness and efficiency, with many people receiving their orders quickly. The overall service, including helpful staff who can identify parts from photos, is also highly regarded, making the ordering process smooth and effective. However, some customers experienced issues with delivery times, noting delays despite paying for expedited shipping. A few other people also felt that the wrong part was occasionally sent, or that the recommended part did not fit, leading to inconvenience and additional costs.

What people talk about most

Product

Consumers find products to be of good quality and fit perfectly. Many reviewers appreciate the ability to... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the swift and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness. Customers... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted that The Shower Doctor was in a position to ship to Ireland. While I incurred a customs charge in my own country, it was great to be able to source a near obsolete part to refresh an ld sho... See more

Rated 5 out of 5 stars

Order was completed well, appropriate item received in good condition and timely manner. One slight concern that no-one could answer basic questions about the device, size, application etc., or provi... See more

Rated 5 out of 5 stars

Very good service I had a shower that the valve was leaking but no plumber would come unless I identified the valve cartridge first but to get to it I had to remove it Local shop supplier's cold... See more

Rated 5 out of 5 stars

Spare part that I needed was discontinued, the shower doctor suggested an alternative which was perfect. I chose next day delivery, it arrived next day, with a free pen ! (Beyond excited at that). Che... See more


Company details

  1. Bathroom Remodeler

About The Shower Doctor Ltd

Written by the company

The Shower Doctor is the UKs leading online Shower Spares Specialist with the largest selection of shower spares, parts and accessories in stock and ready for delivery. The Shower Doctor offers the simple way of repairing or replacing your shower.

Browse our popular categories:


Official Stockists
We sell genuine manufacturer products for all the leading UK Shower Brands:

The Shower Doctor Ltd

Written by the company

Shower Spares Experts
We are the UK's leading shower spares experts. We have been repairing showers and selling shower parts for over 30 years. If you have a problem with your shower the Shower Doctor is here to help. Please get in touch via our website with any enquiries.
Guarantee
We offer a 30 Day Money Back Guarantee on all purchases.
Express Delivery
Multiple delivery options available including Next Day and Express AM services. Alternatively you can opt for Click and Collect to have your order delivered to a local shop.
Security
Our website is secured by Stripe and accredited by IMRG.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service! There was no visible manufacturers logo or serial number on the shower part that I needed...sent some pictures and Shower Doctor identified the part quickly and accurately. The part was sent immediately and I fitted it the next day.

26 March 2026
Rated 4 out of 5 stars

product arrived

product arrived, but was delayed almost 1 month. Product is as described and at a good price. I can't however, recommend in an emergency situation; based on this experience.

24 March 2026
Rated 5 out of 5 stars

A very fast and efficient service was given.

A very fast and efficient service was given to me once again from The Shower Doctor, supplying me with a Thermostatic Shower Control Valve, it was ordered and delivered within the space of 2 days, even better still it was bought at half the recommended retail price in their current sale. This is the second time I have used them and can thoroughly recommend their service to others.

21 March 2026
Rated 3 out of 5 stars

Photo identification.

I thought the ability to show a photo of the plumbing part for identification really good. The price of the identified part was well priced as I believe. However I paid for overnight premium delivery but did not receive the item for at least two days. Disappointing as I needed it for the booked plumber. They offered me £2 as an apology! Not impressed.

25 March 2026
Rated 5 out of 5 stars

Great service

We weren't sure of the parts we needed to fix our shower. We phoned the company for advice. They were well-informed and super helpful. We ordered the parts, they arrived the following day.

25 March 2026
Rated 5 out of 5 stars

Good range of goods reasonably priced

Website is easy to use. Fond what I was looking for straight away. Good price more reasonable than other sites. Item was delivered very quickly. Customer service was excellent and helpful. Unfortunately I no longer need the spare so have returned the item. Will definitely use the company again

23 March 2026

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