I have a problem sending digital receipts as it keeps sending them back saying my email address is not recognised. And receipts I have previously had accepted are now being rejected. And they give... See more
Company replied
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See what reviewers are saying
Been using Shoppix app for approximately 4/5 years now. If you’re a big shopper it’s worth having, turning what are normally unwanted receipts into vouchers. Recently more have been added, so it’s a w... See more
I have been using shoppix for quite sometime now , I think it's great & had many rewards for giving my review on my shopping experience although I feel sometimes it would be good if we could write... See more
Company replied
I've been using Shoppix for quite a while now & have to say I'm impressed. Simple & quick to use & you basically get money for information on things you've already bought. Over the past few years... See more
Company details
Written by the company
Snap your receipts to collect tokens and view all of your receipts in one handy place. Exchange your tokens to claim rewards from your favourite retailers.
Contact info
Westgate, W5 1UA, London, United Kingdom
- help@shoppixapp.com
- shoppixapp.com
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These people are charging me $20 a…
These people are charging me $20 a month for something.I did not sign up for I have had to change my banking account information to keep these people out of my account. And now I can't figure out how to unsubscribe or pull my information easily.I mean , what the f*** is going on with this company
26 February 2026
Unprompted review
Reply from Shoppix
Hi Tammi! Thank you for reaching out to Shoppix. Your query does not relate in any way to our Shoppix app, which is an application that allows members to scan their grocery receipts in exchange for tokens that can be exchanged for rewards. We do not sell any products and have no access to personal financial account details of our members. If you use the Shoppix app in the United Kingdom for submitting receipts, please email us at help@shoppixapp.com from your registered Shoppix email address for any Shoppix app queries. Many thanks, the Shoppix team.
Online recipts bouncing back
Been using the app for years and now when I forward a recipt via email it bounces back vant find an email on app to email issue to please help this been happening for months now
7 February 2026
Unprompted review
Reply from Shoppix
Hi Michelle! Thank you for your review, and we’re really sorry for the ongoing frustration this has caused. We understand how disappointing it is when something that used to work stops working, especially after using the app for years. To address these issues thoroughly, we requested your contact details through Trustpilot on 10th February so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your receipts, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
The app is good on the whole but I have…
The app is good on the whole but I have recently faced a few issues and it doesn't feel like support is doing much to help.
Firstly, receipts are sometimes getting rejected as they have read the date wrong but there is no way for me to challenge this and its frustrating.
Secondly, over the last month or so I have had numerous issues submitting email receipts. The first time they said they would let me know once fixed, I continued to try and some bound back and some didn't, no apology or tokens for those I could not submit though. Then not long after it seemed fixed it started happening again, emailed again and got the same response. No real information into why it keeps happening, no apology. Over the last month or so I have sent around 10 receipts that bounced back as undelivered, emails that I do not want to trawl through to find as some sent others didn't making it hard to keep track of. I have missed out on at least 300 points due to their errors but no mention of any tokens for the problems and missing tokens. It can take a while to build them up anyway, let alone in January so missing points when we have receipts is frustrating!
Update - After speaking to the company they offered no help just that this issue was now fixed and wanted me to go through hundreds of emails to find all the ones that bounced back! When I said this didn’t seem fair after such a long period and chasing them they offered 50!! Tokens, the equivalent to just two receipts not sent on the day of purchase. I used to think this company was great, but the customer service Ive received is poor.
4 February 2026
Unprompted review
Reply from Shoppix
Hi there! Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the frustration you’ve experienced. We know how frustrating it is when receipts bounce back or aren’t processed correctly, especially when this results in missed tokens and you’ve already taken the time to submit them. We’re also sorry that the communication you received didn’t feel clear or reassuring. To address these issues thoroughly, we requested your contact details through Trustpilot on 10th February so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your receipts, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
I have a problem sending digital…
I have a problem sending digital receipts as it keeps sending them back saying my email address is not recognised.
And receipts I have previously had accepted are now being rejected.
And they give you surveys to do but then won't let you do them
Can't get hold of anybody to sort these problems out
26 January 2026
Unprompted review
Reply from Shoppix
Hi Anne! Thank you for taking the time to leave us a review. We’re sorry to hear about the issues you’ve had with digital receipts and surveys, we know how frustrating that can be. This isn’t the experience we aim to provide. Regarding the survey, we want to let you know that the issue is resolved now, please try to fill in again. To address these issues thoroughly, we requested your contact details through Trustpilot on 30th January so that we can locate your Shoppix account. Unfortunately, the details provided did not match any account registered with Shoppix. If you would like us to investigate your issue, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
So got my account disabled for no…
So got my account disabled for no reason and no explanation. Also had enough points accumulated to get some vouchers that I obviously couldn’t claim. And support team are not responding. So what’s the point you may ask?! And I’ve heard that I’m not the only one…
2 January 2026
Unprompted review
Reply from Shoppix
Hi there! Thank you for your review. We’re sorry to hear about your experience. Account restrictions are applied following automated security and compliance checks and are not made without reason. In some cases, we’re unable to share specific details. Points and rewards can only be redeemed while an account remains in good standing, which we understand can be frustrating. To address these issues thoroughly, we requested your contact details through Trustpilot on 30th January so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate your issue, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Scammers…
So at first kept running into weekly limit issues, although didn’t reach their mentioned 30 weekly receipt limit. And then it started to happen every 2-3 days. When questioned it, they just blocked my account, with no explanation.
So they gather your shopping habits, sell them to 3rd parties, raise up target limits, and then just delete your account for no reason without explanation and without awarding the points… scammers, that’s who they are!!
Can you give me an update if I can get my account back ?! As I have done nothing wrong, apart from
29 November 2025
Unprompted review
Reply from Shoppix
Hi there! Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have felt. Account limits and reviews are handled automatically as part of our fraud-prevention and compliance processes, and they can sometimes be triggered even when activity appears to fall within stated limits. We do not sell personal shopping data to third parties, and accounts are never blocked arbitrarily or without internal review. If an account is restricted or closed, it’s due to activity that violates our terms or triggers security safeguards, and in some cases we’re unable to share specific details for security reasons.
Traded my points for vouchers
Traded my points for vouchers, the codes wouldn’t work . Emailed Shoppix for help, no response ! Don’t waste your time
20 October 2025
Unprompted review
Reply from Shoppix
Hi Kate! Thank you for taking the time to leave us a review. We’re really sorry to hear about the trouble with your voucher codes and the frustration of not receiving a response. This isn’t the experience we want for our users. To address these issues thoroughly, we requested your contact details through Trustpilot on 20th November so that we can locate your Shoppix account. Unfortunately, we did not receive a response from you. If you would like us to investigate the issue with your vouchers, please email us at our helpdesk at help@shoppixapp.com from your registered Shoppix email address. We are here to help! Many thanks, the Shoppix team.
Unable to use gift card!
Got a gift card, can’t redeem it. Cowboys or fake. Not happy. Cannot contact them!
EDIT: they resolved this issue and there have been no further problems.
27 May 2025
Unprompted review
Reply from Shoppix
Hi Nikki! Thank you for your review. We’re sorry to hear you’re having trouble redeeming your voucher code. Shoppix is operated by Kantar, a reputable market research company. Shoppix members can reach our helpdesk by emailing us at help@shoppixapp.com from their registered Shoppix email address. Our helpdesk is open from Monday to Friday. Should you contact us over the weekend, we will endeavour to respond promptly at the start of the following week. We have responded to your email with instructions on how to use your voucher code. Please do let us know if you need further assistance with this. Thank you for being a valued member of our Shoppix community!
Absolutely rubbish..I was scanning…
Absolutely rubbish..I was scanning receipts everyday. Everything was going good..when the time came to withdraw the voucher the app stopped working. Wouldn't let me logging.. I installed the app lots of time and emailed the company..still did not work and no reply either. These people are fake
20 May 2025
Unprompted review
Reply from Shoppix
Hi Farhat. Thank you for your review. We’re sorry about the difficulties you’ve experienced with accessing our app, and that you’ve not received a response from our helpdesk yet. Please be assured that Shoppix is operated by Kantar, a reputable market research company, and we are committed to supporting our panel members. If you have not received a reply to your email yet, or if you are still experiencing issues, please respond to our request for details through Trustpilot so that we can locate your Shoppix account as quickly as possible. We’re here to help! Many thanks, the Shoppix team.
Great app
Been using this app for a while now and have had no problems! Very easy to build up points to gain rewards.
18 May 2025
Unprompted review
Reply from Shoppix
Hi Sophie! Thank you so much for taking the time to share your feedback with us. We truly appreciate it! We’re delighted to hear that you’ve found it easy to build up tokens and earn rewards. Your continued participation is greatly appreciated, and we’re pleased to hear that our app has been working smoothly for you. Thank you for being part of our Shoppix community!
It is extremely annoying and…
It is extremely annoying and frustrating to upload e receipt successfully
1 May 2025
Unprompted review
Reply from Shoppix
Hi there. Thank you for your review. We’re sorry to hear that you are experiencing issues with submitting your e-receipts. Please respond to our request for details through Trustpilot so that we can locate your Shoppix account and look into this for you. We are here to help! Many thanks, the Shoppix team.
Reply from Shoppix
Hi Stephen! Your feedback is incredibly valuable to us, and we're thrilled to hear that our app makes earning rewards easy for you! If you have any specific issues with our app, please email our helpdesk at help@shoppixapp.com from your registered Shoppix email address, and we’ll happily look into these for you. Thank you for being part of our Shoppix community!
Reply from Shoppix
Hi there! Thank you so much for taking the time to share your feedback with us. We truly appreciate it! We're so pleased to hear how much you like our app and that our help desk team has been able to assist you. Thank you for being a valued member of our Shoppix community!
I found it very good
I found it very good, always payed out with no trouble
25 March 2025
Unprompted review
Reply from Shoppix
Hi Alan! Thank you for your review and positive feedback! Thank you for being a valued member of our Shoppix community!
will not let me on my app plus hasn't…
will not let me on my app plus hasn't paid me out still after 10 weeks
24 March 2025
Unprompted review
Reply from Shoppix
Hi Clare! Thank you for your review. We’re sorry to hear that you're having trouble accessing the app and that you haven't received your reward from 10 weeks ago. We sent you a details request via Trustpilot on 26th March so that we can locate your account and resolve these issues for you. Unfortunately, we have not received a response from you. Please email us at help@shoppixapp.com from your registered Shoppix email address so that we can locate your account. We are eager to assist you! Many thanks, the Shoppix team.
Love this app
Love this app, I've been using it for a few years now. It can take
while to build up your point. It pays out really quick as well.
24 March 2025
Unprompted review
Reply from Shoppix
Hi Shirley! Thank you so much for taking the time to share your feedback with us. We're pleased that you've been enjoying using our app and have collected multiple rewards over the years! Your feedback is highly valued! You can build up tokens faster by submitting your receipts on the same day as the purchase. Also, all receipts submitted and approved will increase your chances of receiving surveys, and Shoppix members are awarded tokens and scratch cards for completing surveys. If you would like more information on earning tokens, please email us at help@shoppixapp.com from your registered Shoppix email address. Thank you for being a valued member of our Shoppix community!
Shop and earn
I joined a few years ago and have had many vouchers to spend, I choose Amazon. It is do very easy just buy your items remember to get a receipt, scan on your Shoppix app same day is best you earn more points. Easy enjoy 😉 😎
24 March 2025
Unprompted review
Great app easy to use
Great app easy to use. Get money just with scanning your receipts !!! REALLY
23 March 2025
Unprompted review
Great app and an easy way to earn
Great app and an easy way to earn points which can be transferred to vouchers. Sometimes receipts are rejected incorrectly when it doesn't read the date correctly which is rather frustrating but other than that it's easy.
24 March 2025
Unprompted review
Shoppix
I love this app it's so simple and easy to earn some extra money i love this app
23 March 2025
Unprompted review
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