Shopping In Japan NET Reviews 

2,779
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service and the meticulous, secure packaging, frequently discovering wonderful unexpected little gifts tucked inside the box. Buyers also highlight the outstanding customer support, noting that representatives are extremely helpful, polite, and maintain clear communication throughout the entire purchase. Some reviewers were not happy with occasional transit delays, while others noted that customers are solely responsible for paying local customs duties. Despite these minor drawbacks, people remain very eager to place future orders because the ordered products always arrive in pristine and authentic condition.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrived in pristine condition and exactly... See more

Delivery service

Consumers find delivery service to be an overwhelmingly positive experience, consistently praising extremely... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, responsive, and... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,779)

344 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, Erika answered my questions and kept me updated on my order status. I’m really enjoying my watches and would definitely place another order with SIJ.

1 February 2026
Rated 5 out of 5 stars

If you’re looking for a watch, this is the place!

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their pieces, customer service, expedited package shipment, and everything was top notch

30 January 2026
Rated 5 out of 5 stars

Stellar Customer Service

I still did not receive my shipment. still 13 days in transit. There is no information when my order will come or where is the current location and status. But with the stellar customer service they have (Erika) reassured me and put my mind at ease. I'm just waiting for my package to arrive. Changed my review from 1 star to 5 stars.

27 January 2026
Shopping In Japan NET logo

Reply from Shopping In Japan NET

Hi Nino Paulo Fortaleza, sorry for the delay and the frustration. We’ve sent multiple tracking updates to your email but haven’t received a response from you yet. Please check your inbox and spam/junk folder for our messages with the detailed tracking information that we provided. If you’re experiencing any delay issues with the postal carrier or customs clearance, we’re here and we are waiting to assist you right away. Just reply to our email at sales@shoppinginjapan.net

Rated 5 out of 5 stars

Great selection, fast and friendly support

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my questions.

Selection of watches are great at a reasonable price. I am glad I stumbled across this site as someone who lives in Australia its very difficult to find a good range of selection locally.

Packaging and shipping was great and very quick. It took less than 5 days with standard international express. I will definetly be a returning customer.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

SIJ personnel, Erika, kept in touch with me from the time I ordered to the time of delivery. delivery was prompt and personal. I feel very confident that this is a great company with outstanding customer service and would do business with them again in the future.

20 January 2026
Rated 5 out of 5 stars

Great prices, fast delivery, and excellent support

I had a great experience with shoppinginjapan.net. The service was excellent from start to finish — very smooth and well organized. Shipping was surprisingly fast, the prices were excellent, and the packaging was done with great care. The staff provided outstanding feedback and support, always helpful and responsive. Overall, a top-notch service, and I will definitely love to shop there again. Highly recommended!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The item is brand-new

The item is brand-new, packaging was absolutely great. Item is authentic and well functioning.i love it.thank you more power, i will definitely buy again.

18 January 2026

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