Shopping In Japan NET Reviews 

2,779
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service and the meticulous, secure packaging, frequently discovering wonderful unexpected little gifts tucked inside the box. Buyers also highlight the outstanding customer support, noting that representatives are extremely helpful, polite, and maintain clear communication throughout the entire purchase. Some reviewers were not happy with occasional transit delays, while others noted that customers are solely responsible for paying local customs duties. Despite these minor drawbacks, people remain very eager to place future orders because the ordered products always arrive in pristine and authentic condition.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrived in pristine condition and exactly... See more

Delivery service

Consumers find delivery service to be an overwhelmingly positive experience, consistently praising extremely... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, responsive, and... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,779)

343 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'd happily recommend to others based off my experience!

I had never shopped with Shopping In Japan before and was a little nervous at first, however their customer service was exceptional and the communication immediately put me at ease. The item was shipped then next day, with updates along the way. It arrived within the week of the purchase, securely packaged and in perfect condition. I couldn't be happier and would definitely recommend them to others based off my experience.

26 April 2026
Rated 5 out of 5 stars

Best Online Shopping Experience

From the beginning, their user interface on their website is super seamless and attractive to the eye, making shopping on their website addictive! Checking out was super easy process and the moment you pay you are updated on every single move your item makes. There was communication the entire way through and the package was received super quickly. It was packaged amazingly and they were nice enough to send a post card and coupon for my next purchase. 10/10 all the way around and I will be purchasing from them again!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

My first time purchasing on this site…

My first time purchasing on this site and it has been the most pleasant DTC experience! Shipping is quick and Erika kept emailing me to let me know delivery status. Will definitely purchase again from Shopping In Japan!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, well packaged, enjoyed the post card from Japan, the 20$ coupon was nice, and I just really enjoy the watch.

15 April 2026
Rated 5 out of 5 stars

Another fantastic g shock watch amazing…

Another fantastic g shock watch amazing service and very helpful I have been buying watches from shopping in Japan since 2015 my mudmaster and now g shock GPR-H1000 a great watch with loads of fitness applications I love it 😃 I have never been disappointed with any watches from here 100% recommended 👍👍👍👍

9 April 2026
Rated 5 out of 5 stars

My Alba watch

My Alba watch ordered from Shopping in Japan arrived in France well packaged and in its original box. Great customer service — I recommend the site.

9 April 2026
Rated 5 out of 5 stars

Brilliant website

Brilliant website, delivery was fast and took only about 8 days. I ordered a Citizen watch and it's lovely. This is where i shop for 'Made in Japan' watches

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!

I have purchased two JDM Seiko watches from Shopping In Japan. Both watches were brand new in factory packaging and unavailable in the U.S. For a Seiko fan, the ability to purchase JDM watches from a reliable and trustworthy seller is fantastic. Add great customer service and fast shipping and Shopping In Japan becomes my go-to for JDM watches. Highly recommended.

5 April 2026
Rated 5 out of 5 stars

I had a fantastic shopping experience…

I had a fantastic shopping experience with Shopping In Japan! I ordered a cable, and the entire process was incredibly smooth. The shipping from Japan to Croatia via DHL was super fast.
What really stood out was the exceptional customer support, specifically from Erika. Her communication was perfect—she was incredibly polite, friendly, and always ready to help. She answered all my messages immediately and made sure everything went perfectly with my order.
It is rare to find such helpfulness and dedication to customers today. Fast delivery, flawless communication, and top-notch support. I highly recommend them and will definitely be a returning customer. Thank you so much, Erika!

1 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look