Shopping In Japan NET Reviews 

2,768
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting responsive, polite, and helpful staff members who keep buyers thoroughly informed throughout the entire purchasing journey. Reviewers consistently note that finding rare models is simple, and ordering processes are remarkably smooth from start to finish. Some people also felt that receiving unexpected traditional gifts and Japanese snacks inside their secure parcels made the overall experience exceptionally memorable. Consumers regularly mention the remarkably fast international delivery times and meticulous packaging that protect valuable watches perfectly during transit across the globe.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in pristine condition and match... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Service

Users describe positive interactions with service, highlighting professional handling and helpful staff.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Consumers find order satisfaction to be consistently high due to smooth and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,768)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service

speed of delivery and accuracy of the description of the item.- all round excellent customer service.

11 June 2026
Rated 5 out of 5 stars

Very good

Very good. Straight forward and to the point. Erika helped me and was in touch with me with updates of my order at different stages of the shipment since i was buying a watch and shipping it to HI. Order came very well packaged with bubble wrap and the watch came wrapped in plastic. Not a scratch on it. Watch works as advertised! Thanks again!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal service from Erika! Love my Seiko Willard.

I recently purchased a Seiko "Captain Willard" diver from Shopping In Japan, and the experience was flawless.A huge thank you to Erika for her truly excellent communication. She kept me updated at every stage of the shipment, answered my questions instantly, and made the international buying process completely stress-free.The watch arrived in Vancouver incredibly fast, perfectly packaged, and 100% authentic. Shopping In Japan is highly professional and trustworthy. I will absolutely buy from Erika and the team again!

3 June 2026
Rated 5 out of 5 stars

Price was very competitive and the…

Price was very competitive and the watch was not available in the USA. I received regular daily updates on the progress of the order and Tracking info. After delivery, Shopping in Japan customer service rep responded to my requests very promptly for additional info, and was very cordial and professional.

3 June 2026
Rated 5 out of 5 stars

SEIKO 5 SBSA 073

Thank you so much for the prompt delivery of my order. The watch arrived brand new and in perfect condition. Special thanks to Erika Aoki for her assistance with the order.
I recommend this store to all potential buyers. I will continue to do business with this store in the future.

3 June 2026
Rated 5 out of 5 stars

Really efficient

Really efficient, amicable service. my watch arrived extremely fast, well ahead of schedule, exactly as described. I'll be back to shop in Japan again...

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Good handeling!

Good conversation, good information and Watch as described.
Also fast and safe shipping with DHL to chosen ”pick up point”.

26 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Seiko 5 watch arrived in NZ in 10 days. Watch exactly as described. First time buying here, but would gladly order again if needed.

1 June 2026
Rated 5 out of 5 stars

A great place to shop online.

A great place to shop online.

A flawless and hassle-free transaction with Erika (a real person!) practically holding my hands through the process.

I will be back for future purchases.

Thank you

Erika, you’re a gem. Thank you again

10 June 2026
Unprompted review

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