Shopping In Japan NET Reviews 

2,787
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,787)

351 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with shopping in Japan…

Great experience with shopping in Japan Net. Surprisingly fast delivery to the other side the earth (watch on my wrist in 10 days) and felt fully being taken care of right after I placed the order. Definitely will order from them confidently next time.

5 January 2026
Rated 5 out of 5 stars

Excellent! I recommend!

Great store, excellent service and communication! The watch was shipped fast and delivered to Ukraine in the solid package (snacks included ;) . Highly recommend!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

The item was as describe, excellently packaging as the item was very well protected during shipping. Excellent processing and shipping time. Excellent communication through the purchase to delivery.
Would highly recommend.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and a Beautiful JDM Seiko Watch

My experience purchasing a JDM Seiko watch from ShoppingInJapan.com was delightful from start to finish. The entire process was smooth, professional, and surprisingly fast.

My customer service representative and export coordinator, Erika Aoki, maintained clear and consistent communication throughout the order. She ensured I received tracking information promptly, and the package arrived within just a few days.

The watch itself is absolutely beautiful and exactly as described, everything you hope for when buying a JDM piece online. As a thoughtful bonus, Erika even included a Japanese postcard and a snack, which was a very nice personal touch.

Excellent service, fast shipping, and outstanding attention to detail. I highly recommend ShoppingInJapan.com and will absolutely be a returning customer.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Worry-free transaction with all…

Worry-free transaction with all details, customs, etc. taken care of. Erika was great to deal with, and was always on top of things and doing everything to facilitate the transaction. I highly recommend Shopping in Japan and would use them again.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

everything just perfect

Very good customer service, fast shipping to Poland and beautiful product - everything just perfect. THANK YOU!! I recommend this store a lot to all customers.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end!

Erika was extremely helpful and responsive throughout the entire purchase and delivery process. I would recommend Shopping in Japan to anyone looking to import a watch from Japan and would absolutely purchase from them again. Thank you!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

JDM watches made easy

The customer service is excellent. I had a watch that I liked. I emailed a enquiry on a weekend, late by my time. Within a few hours I had a reply that answered all my queries.
My next correspondence was to order the watch. Their sales advisor called Erika was extremely helpful, polite and professional. The whole process was very simple.
The watch arrived within ten days from Japan.
Great company to buy watches from, this will be my go to company. Prices are very competitive and the watches are fantastic with JDM models easily available.

23 December 2025
Rated 5 out of 5 stars

Happy user of SJN

The products I have bought have arrived in perfect condition, and in the right time. I am a happy user of shopping in Japan Net.

21 December 2025
Rated 5 out of 5 stars

Ordering online is smooth and easy

Ordering online is smooth and easy. Watch arrived on time, I appreciate Erika for updating me with the shipment and being efficient. Overall, 10/10 service. ❤️

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Good

I was satisfied with the online watch store—the ordering process was easy and everything went smoothly.

21 December 2025
Rated 5 out of 5 stars

Excellent service

SIJ was amazing from start to finish.
This was my first watch and the effort and care SIJ put into my order made the whole experience very pleasant for me
I have already recommend it to my friends and family 10/10

21 December 2025
Rated 5 out of 5 stars

Great Experience

Customer service was very responsive and helpful. Ericka did a great job in helping me change the item for purchase. Also the shipping notifications were informative and constantly kept me up to date about where my package was throughout the whole process. I would recommend Shopping In Japan for watch lovers.

21 December 2025

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