Shopminivip Reviews 

642
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including hoodies, jumpers, and other items, often noting they are well-made and true to size. Many also appreciate the ease of the online ordering process and the realistic previews provided on the website. However, some customers experienced significant issues with delivery times, with orders arriving much later than expected or not at all, even when express delivery was paid for. There is also considerable dissatisfaction with customer service, as many people report not receiving responses to emails or having difficulty getting refunds for incorrect or undelivered items. A few reviewers also noted receiving items that did not match the product images or had incorrect personalization.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising items like hoodies,... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the online ordering process super... See more

Quality

People report positive experiences with quality, with many customers praising the excellent quality of items... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and fast... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting no response from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 2 out of 5 stars

I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us



Contact info

3.0

Average

TrustScore 3 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(642)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not order!!!

Do not order!!!

Like most reviews on here I have not received my order and it’s been well
Over a month now.

They are happy to advertise with new posts on FB and Instagram but fail to respond to emails, calls, messenger etc…

How are they still able to take your money?! Something has to be done about this surely it’s illegal to take peoples money knowing they aren’t going to send them what they have ordered!

10 September 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a couple of items

I ordered a couple of items, when I finally received them one of them was the incorrect item, I contacted the company and we agreed to send the correct item out. Over 10 days after the item was apparently delivered... evri driver stated he had not delivered any items that day and he always takes pictures when done. I contacted minivip again and they haven't been helpful and will not offer a refund or a solution 😕 my sons very upset he has not received his items

8 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Avoid!!!!

Order not arrived - No response from emails, no response from messages or insta message! phone dont ring as mailbox full! link to pages on site dont work, chat robot unavailable- money handed over and no communication or item received this is criminal! people work hard for their money!. Communication is non existent. unless you want to just burn money do not use!

26 August 2023
Unprompted review
Rated 2 out of 5 stars

Communication Shocking

Paid for delivery 4-7 days, still had not arrived 13 days later! No response from emails, no response from messages or insta message! No way of tracking parcel.Then parcel just turned up no despatch info or anything. Communication is shocking I would spend your money elsewhere?

2 September 2023
Unprompted review
Rated 1 out of 5 stars

This company is also fade street wear

This company is also fade street wear, if you look on trustpilot they have a terrible record,
I ordered a backpack for my sons birthday, I got no confirmation of order, no tracking, absolutely nothing.
I tried to contact them, got a message pop up, filled it out, and again nothing.
If you’re having trouble and you paid with PayPal, report a problem, they reversed it immediately with a full refund on its way.
That says to me they know about this company already.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible quality of goods

Terrible quality of goods, damaged and have emailed the company three times and not had a reply. Avoid at all costs if you want products that you can actually gift. Could have done a better job myself.

12 July 2023
Unprompted review
Rated 2 out of 5 stars

4 weeks for delivery

4 weeks for delivery. No response to communication. Items of good quality when they eventually arrived. A heads up would have been good

26 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look