meraki boutique hw Reviews 

551
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely delayed orders, noting that products took months to arrive or were never delivered at all. Buyers also faced major obstacles trying to secure refunds, often receiving only automated email responses or silence from support teams. Some reviewers were happy with the quick delivery times and the clean appearance of their received items. Other consumers mentioned that their purchases fit their apartments perfectly and arrived completely intact without any damages. A few people noted that if you do not mind waiting for a long time, the products can look nice.

What people talk about most

Order

Consumers find order fulfillment to be a major disappointment, consistently reporting that items never arrive... See more

Product

Customers had negative experiences with product availability, frequently reporting that orders placed months... See more

Refund

People report negative experiences with refund due to prolonged delays and unfulfilled promises. Reviewers... See more

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting that orders take months to... See more

Response time

Reviewers mention negative feedback about response times, highlighting a general frustration with poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pretty sure this business is a scam- I had the same experience as everyone else below- ordered door numbers in November, contacted them re. whereabouts in December and they said there was a delay. The... See more

Rated 1 out of 5 stars

This is a scam - the website shopmeraki . co (can't actually enter the real website link due to TrustPilot T&Cs) looks legitimate. However when you order, you will be given a delivery estimate. This... See more

Rated 1 out of 5 stars

Absolutely terrible company. It took months for me to get a return agreed with them, they acknowledged receipt but have never refunded me. It's been 10 months. I'm £600 down. They either ignore me or... See more

Rated 1 out of 5 stars

I bought some handles for £285 from this company in September 2025. When they didn't arrive, by December 2025, I asked for the order to be refunded. The company sent me a "refund slip" but never actua... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(551)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I had seen their reviews before…

I wish I had seen their reviews before ordering. I ordered door handles from this company but have not received anything from them and the tracking details do not work. I attempted to email them on multiple occasions and have not heard back.

Do not order from here! They should be shut down!

6 November 2025
Unprompted review
Rated 1 out of 5 stars

I'd give Zero stars if I could

I'd give Zero stars if I could. I spent over £1,000 on light fittings and door handles over 4-orders with Meraki in Jan/Feb2025. 9 months later, we have had 1 partial delivery. I have exchanged 96 emails now and have different responses relating to dispatch issues, commerce website issues. The latest is they now are telling me to arrnage a re-charge via the bank. As the purchases are so historic, the bank can't help. This is criminal, pure and simple.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Ordered a chandelier. No indication it will ever arrive. I have now accepted my money is lost. Please do not order from this scam outfit.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Atrocious

Atrocious. £1000 order and it took 6 months for the items I ordered to arrive and countless emails and back & forth. No indication at all on the website that it would take that long to fulfil the order. Continuous promises of delivery next week which never transpired. The company refused to cancel the order and give me a refund. Asked for a number to call them on to discuss this options and they said that wasn’t an option. Possibly the worst company / customer service I’ve ever had to deal with. Don’t shop here.

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Lack of customer service to return

Need to return some handles as got the product from elsewhere in a more suitable timeframe. Impossible to get hold of any customer service, and currently have had my return cancelled mysteriously.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience - Ordered over 6 weeks ago

Ordered over 6 weeks ago. Package has never been delivered and remains ‘in production’ with no estimated delivery date. Have now had to buy alternatives and found exact equivalents (based on reverse image search of products on Amazon). Do not use this company (the positive reviews are almost definitely fake!!)

8 October 2025
Unprompted review
Rated 4 out of 5 stars

Order received

I ordered from this company years ago with no problem so didn’t hesitate in ordering again. It was only after placing my 2nd order that I saw all the negative reviews so was very worried I had wasted my money.
I have sent several emails for updates and had a quick response each time. Thank you Luven for keeping me updated. I ordered on the 9th September and I’ve received my handles today so I’m relieved.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I wished I'd come on here before…

I wished I'd come on here before placing an order. Terrible company ran by a man in the UK who just outsources everthing to China. Email responses are AI or outsourced and they dont give any actual updates on delivery dates. I did order a sample which came fairly quickly which misslead me into ordering my full bar order of handles. 6 weeks later and still nothing. looked on companies house, they have hardly any money in their accounts and I would say their website and who they say they work with is slightly fabricated. Use another company.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

I ordered two door numbers over three months ago - they finally arrived today, shipped from China. The quality is appalling: one is glossy, the other matte, and they look cheap and poorly made.

I was drawn in by the slick website and impressive-looking reviews (average 4.8), but only today discovered the real Trustpilot page, where almost every reviewer reports similar or worse experiences.

I’ve requested a refund and will escalate to Trading Standards, Action Fraud, and my card provider (chargeback) if this isn’t resolved promptly.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, waited 10 weeks for a “made to order” product. After many vague email responses from customer service I checked here to see the same story over and over.

They clearly have fake reviews put up here every now and then that then get taken down. I don’t know of anyone that has actually received their order. Don’t believe the great photography and slick website.

Waiting for a refund of hundreds but not expecting it to ever come. We have submitted a case with UK action fraud.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

This company have delayed and delayed our order. Promising it will come soon and it is a COMPLETE SCAM. They are now adding fake reviews that make no sense. DO NOT BUY from them

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam! Avoid at all costs!

We spent £600 on handles for our new kitchen and never received them despite four months of chasing. Every time we contacted them, we got generic excuses like “we are working around the clock to fulfil your order.” As soon as we asked for a refund, we suddenly got an email claiming “your order is now in production and will be delivered in 5 days.” Unsurprisingly, nothing arrived.

Thankfully, we had paid with Amex and were able to report the site as a scam and get our money back. To make things worse, the company even tried to tell us “your bank is holding up the refund, please cancel the request so we can process it” — yet another red flag.

Do yourself a favour and steer well clear of this company.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Full scam company

Full scam company, after 3 months of waiting, lying each week, they offered me a 10% discount. After that, I asked for a complete refund, after 10 months no refund was processed and the lies continued by reassuring each week the reimbursement was on going. After 11 months they refused to reimbursement.

1 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look