We think the system is good for shops who only buy from Booker but very stressful for using other wholesalers too Getting items onto the system is a pain Being given a new employee to liase with w... See more
Company replied
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See what reviewers are saying
£3,500 system, which they advertise for £1000 and then £3,500 for over three years for system maintenance that you can’t get out of. Hi Hannah, When I did cancel the monthly maintenance payments, yo... See more
Company replied
Have been using this system for 6 months now still have major problems. Spent 2 days with Matt going through these problems, he has passed them up the chain of command to no avail. This system is basi... See more
Company replied
Has a lot of catching up to do with other systems out there Lot of basic stuff wrong with system Ie profit report not accurate Price changes with out printing labels Etc etc Yes if you can co... See more
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Company details
About ShopMate
Written by the company
Meet ShopMate
Dependable EPoS for convenience stores
ShopMate is a comprehensive system that helps you manage your store every day - from pricing and promotions to stock management and point of sale.
How ShopMate Helps You Flourish:
- Wholesale prices and promotions updated automatically
- A wide range of intuitive, actionable reports
- Regular software updates
- Expert UK-based technical support
- Supercharge ShopMate with a variety of first and third-party integrations.
Find out more about ShopMate
Contact Us
Contact info
United Kingdom
- shopmate.co.uk
1.3
Bad
108 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
TRDP a real partnership
I have used a news computer and then an epos till in my Newsagents for 36 years, since becoming a Premier store I needed more.
On Bookers recommendation I installed shop mate with back office, a brilliant system, very informative and the staff love it.
Local loyalty card is being well received by customers.
What's more is the excellent service, always there to help with any query or problem when we ring, nothing is too much trouble for them, And with marketing support I feel it is a real partnership to develop our business.
24 September 2019
Unprompted review
Reply from ShopMate
Thank you for your review! We are delighted you remain happy with our service and look forward to working with you and your staff in the future. If we can be of any further assistance in discussing Local Loyalty or any other service, please don't hesitate to get in touch! - Calum
Knowledgeable pleasant staff that…
Knowledgeable pleasant staff that resolve problem issues with your business time constraints in perspective.
5 September 2019
Unprompted review
Reply from ShopMate
We are delighted that you have enjoyed a great experience with us. If we can be of any further help, please don't hesitate to call again. Thank you for the review! - Calum
Excellent customer support
Excellent customer support. Called back sooner then expected and solved the problem with efficiency
23 August 2019
Unprompted review
Reply from ShopMate
Thank you for your thoughts on our service! We are delighted that you have had a great experience with us. If we can be of any further help, please don't hesitate to call again. - Calum
Excellent Customer care
Excellent service thank you very much for your help today
16 August 2019
Unprompted review
Reply from ShopMate
Thank you for the positive feedback! We are delighted that you have enjoyed a positive experience with The Retail Data Partnership. If we can be of further assistance, please don't hesitate to call us again. We look forward to continuing our partnership with you in the future! - Calum
Problem resolved immediately
Problem resolved immediately, excellent service.
16 August 2019
Unprompted review
Reply from ShopMate
Thanks for your feedback! We are delighted that you have enjoyed a positive experience with us. We look forward to continuing our partnership with you in the future. If we can be of any further assistance, please don't hesitate to call! - Calum
resolved my issue promptly
resolved my issue promptly, running through every step clearly, Very helpful
16 August 2019
Unprompted review
Reply from ShopMate
Thanks for your feedback! We are delighted that you have enjoyed a positive experience with us. We look forward to continuing our partnership with you in the future. If we can be of any further assistance, please don't hesitate to call! - Calum
Reply from ShopMate
Thank you for your feedback! We are delighted to hear that your experience with us has been a positive one. We look forward to continuing our partnership with you in the future. Call us anytime should you need any further assistance. - Calum
New Store - New EPOS
Having purchased the EPOS system, RDP have provided prompt and reliable phone support in order to configure it to our needs and provide phone support as and when required.
2 August 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are delighted that you have had a positive experience when starting up with your ShopMate EPoS system. If you require any further assistance please don't hesitate to get in touch. We would be happy to help! - Luke
Aatif gave me really good customer…
Aatif gave me really good customer service
25 July 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are delighted that you have had a positive experience. If there is anything else we can do for you, please do not hesitate to contact us. - Hannah
Technical issues
Technical problem we had was resolved in one phone call. And the technician understood exactly what problem we had👍
15 July 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback. We are delighted that you have had a positive experience with us and look forward to working with you in the near future. - Hannah
Good customer service
12 July 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. We are delighted that you find our service five stars. If there is anything else we can do for you, please do not hesitate to get in touch with us. - Hannah
Never pick up call also not providing…
Never pick up call also not providing right information
11 July 2019
Unprompted review
Reply from ShopMate
I am very sorry to hear that you have not received the service you were expecting. I have spoken to my colleagues involved in your experience and I understand that this situation has now been resolved. I assure you, we value our customers opinions and saddened that we have been unsuccessful. Please accept my sincerest apologies and furthermore, should you require anything else, please do not hesitate to contact us. - Hannah
We had a lot of issues with BT provided…
We had a lot of issues with BT provided BroadBand & WI-FI to start with. BT support suggested turn off the mini-hub and turn it back on again. This appeared to have fixed the issues for RDP, but in the meantime I've discovered that BT have had a national issue across various platforms, which has hopefully been fixed now and I will not get another telephone call at 21.50 from the alarm monitoring company checking everything is ok because the automated system has failed due to BT kit not working.
I would like to thank the support staff for their patience and endurance thoughout particularly Olivia who hung on in there till the problems were fixed. In the maentime I've had occasion to call the help desk a number of times. The staff are polite, Knowleadgeable and quickly point you in the right direction to resolve any issues!
Chris
11 July 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback regarding the pleasant service you have received from our Customer Support Team. I shall pass on your thanks to my colleague Olivia. We are sorry for your issues regarding BT and glad we could help you through that difficult process. If there is anything else we can assist you with, please do not hesitate to contact us. - Hannah
Best service experience
1st class service experience from tech department, specially from Atif.
Highly recommended
Thank you
5 July 2019
Unprompted review
Very good response and help full
27 June 2019
Unprompted review
Reply from ShopMate
Thank you for your feedback. We look forward to working with you in the near future. - Hannah
Very helpful customer service.
Very helpful customer service.
They are always pleasant and listen to you to help you resolve any issues and also for suggestions to improve the product.
25 June 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback, we are delighted that you have found our services of value to your business. If there is anything else we can do for you, please do not hesitate to get in touch. - Hannah
Technical issue dealt with efficiently
This is a review of a recent technical problem I had that was dealt with over the phone. The man a spoke to was very pleasant and gave me confidence that he would (and did) deal with the issue efficiently and quickly
21 June 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback, we are delighted that we were able to resolve the technical issue for you efficiently. We look forward to working with you in the near future. - Hannah
Rang in with a job I needed to do for…
Rang in with a job I needed to do for them.Spoke to Tom he was very polite and helpful and understood what I wanted to do very quickly.This is the kind of service I expect and Retail Data provide it.Well done
20 June 2019
Unprompted review
Reply from ShopMate
Mr Gill, thank you very much for your positive feedback. I have passed on your praise to Tom and we look forward to working closely with you in the near future. - Hannah
Very helpful
12 June 2019
Unprompted review
Reply from ShopMate
Thank you for your positive feedback. If you need any assistance in the future, please do not hesitate to contact us. - Hannah
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