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JOGA Reviews 5,459

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them comfortable, durable, and effective for their intended use. Many also highlight the excellent customer service, noting that the team is responsive, helpful, and goes above and beyond to resolve issues. Reviewers appreciate the ease of ordering and the overall positive experience with the company. However, some customers experienced issues with delivery times, with orders taking a long time to arrive or even going missing. There are also concerns regarding product sizing, with some finding items to be smaller than expected or not matching descriptions, leading to discomfort or inadequate protection. A few people also reported receiving damaged packaging or missing items in their orders, and some found the product quality to be below expectations.

What people talk about most

Product

People report positive experiences with products, especially shin pads, which many customers find... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products like... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being brilliant,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the products where great but on the foot zen mat it feels like one side feels stronger than the other.

Company replied

Rated 4 out of 5 stars

My initial experience was poor but the mark of a good company is how they deal with those types of situations and Joga handled it very well. Deliveries do take an age to arrive but the product and cus... See more

Company replied

Rated 3 out of 5 stars

Shipping was slow , no tracking , product under expectations ( quality was ok nothing special. They are too thin for my liking . I have purchased better for cheaper . ) I will not reorder . And the co... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service

7 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Alex,

Appreciate that, means a lot. Glad the experience delivered for you and hope to see you back soon.

Rated 5 out of 5 stars

Superb speedy customer service

Superb speedy customer service! Received pads which were too small, they are sending out the next size up with no need for the hassle of returning others - I will pass them on to one of my daughter’s friends to benefit from. Will definitely be shopping with JOGA again

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Steve,

Glad we could sort that out for you without the back-and-forth hassle. That's exactly how it should work. Appreciate the support and looking forward to seeing you shop with us again soon.

Rated 5 out of 5 stars

The pads arrived a little later than…

The pads arrived a little later than expected, but the quality is good enough that I’m not too bothered. They feel strong without being heavy.

20 May 2026
Unprompted review
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Reply from JOGA

Hi Arkady, glad the quality won over any wait time frustration. Strong without being heavy is exactly what we're going for, so that means a lot. Hope they serve you well on the pitch.

Rated 5 out of 5 stars

Great shin pads my son loves them

Great shin pads my son loves them

7 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Gareth,

That means a lot to hear - glad your son is loving them on the pitch. Thanks for the support and hope he keeps balling in them.

Rated 5 out of 5 stars

These shin guards are light but still…

These shin guards are light but still feel strong. I took a few knocks and they handled it well. They didn’t move around either. Pretty happy with them.

24 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Ethan,

Glad they held up well in the match - that balance between light and strong is exactly what we aim for. Staying put under pressure is the whole point. Appreciate the support and hope they keep doing their job every game.

Rated 5 out of 5 stars

The customer service has been amazing!

The customer service has been phenomenal! They were quick to respond to emails and resolved all issues beyond expectations.

The products we received were great quality. We will be buying from Joga again in the future.

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Sheree, that's exactly what we aim for - quick, no-nonsense support that actually fixes things. Stoked the products hit the mark too. Can't wait to have you back.

Rated 5 out of 5 stars

The black tape sticks really well

The black tape sticks really well. I used it on a damp pitch and it didn’t start peeling. It also made the boot feel a bit more secure. Didn’t expect much, but it helped.

25 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Aristide,

Glad the tape held up on a damp pitch - that's exactly what it's built for. The extra security around the boot is a nice bonus a lot of players notice. Appreciate the support and hope it keeps doing its job all season.

Rated 5 out of 5 stars

I didn’t think mini pads would be…

I didn’t think mini pads would be enough at first. They looked way too small when I opened them. But once I played in them, they felt proper. Good protection without that bulky feeling.

24 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Foster,

That first look doubt is real - glad you gave them a run. Mini pads are one of those things you just have to feel in a game to get it. Appreciate the support, more good stuff on the way.

Rated 5 out of 5 stars

Perfect experience

Perfect experience. Ordered the wrong size and they promptly sorted my exchange. 0 hassle company!

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Ally,

That's exactly what we aim for - glad the exchange was sorted quickly with no fuss. We appreciate the support and hope the new size is treating you well on the pitch.

Rated 5 out of 5 stars

Joga shin pad sleeves

My son has had Joga shin pad sleeves for over 12 months now and always found them super comfy to wear.
He has tried other brands similar and has just never found anything he prefers to the comfort of Joga.
The customer service has been second to non when quereing a previous order and couldnt be more helpful. Excellent service.

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Phil,

12 months in and still the go-to - that means everything to us. Love that your son has tried the rest and keeps coming back to JOGA. The CS team will be buzzing to hear that too. Appreciate the support, and we hope to keep delivering for him.

Rated 5 out of 5 stars

Really protective

Really protective

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Andrei, glad the protection is doing its job on the pitch. That's exactly what we build them for. Appreciate the support and hope to see you back for your next pair.

Rated 5 out of 5 stars

My daughter absolutely loves these…

My daughter absolutely loves these shinpads and has unfortuantly outgrown her first pair. With this purchase we found purchasing the year up was actually the same size we already have but when I contacted Joga they sorted out out straight away which was very helpful

15 May 2026
JOGA logo

Reply from JOGA

Hi Streeter,

Really glad your daughter loves the shin pads and that we could sort the sizing mix-up out quickly for you. Thanks for sticking with JOGA for the next pair - means a lot that you came back.

Rated 5 out of 5 stars

a great company with good products for…

a great company with good products for our lads in the football team

the customer service team are also brilliant so quick to respond to any enquiries and cant be more helpful

id happily recommend them

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Alec,

That means a lot to hear, especially coming from someone getting the whole team kitted out. Glad the customer service team looked after you the way they should. We work hard to make sure every order and every question gets handled properly, so it's great to know it's landing that way. Hope the lads are putting in work out there.

Rated 5 out of 5 stars

My second time ordering the shin pads

My second time ordering the shin pads, the kids love the feel and how comfortable they are.
Jigs are quick to respond to orders and dispatch is nice an quick.
We are a life time customer for sure.

1 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Brett,

Second order in already, that means a lot to us. Glad the kids are loving the feel and comfort, that is exactly what we design for. Quick dispatch is something we take seriously so it is great to hear it is coming through. Looking forward to being part of the next order too.

Rated 1 out of 5 stars

DO NOT ORDER THIS PRODUCT unless...

DO NOT ORDER THIS PRODUCT unless you've already tried the product and are absolutely certain you won't need to return it.

My son didn't get on with the socks at all. We found them noticeably shorter, less comfortable and of lower quality than several other brands we've purchased previously.

The bigger frustration, however, was the returns process. The return window is surprisingly short, and the process itself is unnecessarily clunky. Response times were slow, with each exchange taking days, making what should have been a simple return far more difficult than expected. By the time meaningful responses were received, it felt like valuable time within the returns period had already been lost.

A good product and a straightforward returns policy should go hand in hand. Unfortunately, our experience left us feeling disappointed with both the product and the customer service.

Based on our experience, I WILL NEVER purchase again.

UPDATE RE JOGA REPLY: Don't pretend you want to help now, we were speaking for WEEKS about this. You padded out the conversation with offers of partial discounts til the window closed to return. I'd rather take the financial hit and tell the world DO NOT BUY FROM THIS RETAILER.

1 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Eliza, fair shout, and sorry the socks didn't work for your son. The bigger miss is the returns run you describe, the tight window and the slow replies dragging a simple return out, and that one is on us. Email hello@shopjoga.com with your order number and we'll sort the return properly.

Rated 5 out of 5 stars

Joga is a great brand and both my son's…

Joga is a great brand and both my son's use their high quality products to help elevate their game! Highly recommend their products and great Customer support as well!

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Luciano,

That means a lot to hear - stoked your sons are getting value from the gear on the pitch. Thanks for the support and recommendation, it genuinely keeps us going. Looking forward to being part of their game for a long time.

Rated 5 out of 5 stars

My son loves this product

My son loves this product. So much comfier than a standard pad.
Very quick and very good service from the customer service department too.
Thank you

5 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi there,

That's great to hear, glad your son is loving them. The comfort difference is something players notice straight away and it means a lot that he's feeling it too. Thanks for the kind words about the team as well, we'll pass that on. Looking forward to seeing him play in them.

Rated 5 out of 5 stars

The training pocket is one of those…

The training pocket is one of those things you forget you’re wearing. Holds what it needs to and stays out of the way.

22 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Rory, that's exactly what we go for - something that just does its job without you having to think about it. Appreciate you taking the time to share that. More good stuff coming your way.

Rated 5 out of 5 stars

Childs Shin Sleeves

I had been needing to get my son some new shin pads for football and was recommended Joga shin sleeves, so I had alook and found the website. Easy to find what you need and a doddle to order. Thanks Joga.

17 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Nicholas,

Glad to hear the website made it easy and that someone pointed you our way. Hope your son gets stuck in with the new sleeves and loves them on the pitch.

Rated 1 out of 5 stars

Still haven’t received my order from 3…

Still haven’t received my order from 3 weeks ago, Tried emailing and WhatsApp messaging and had no reply. Will be going to my bank for a full refund and would never order from this company again.

14 May 2026
JOGA logo

Reply from JOGA

Hi Rachel, three weeks with no order and no reply on email or WhatsApp is not on, and I get why you have had enough. I want to find your order and get it sorted properly. Email me at hello@shopjoga.com with your order number and I will pick it up straight away.

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