My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the... See more
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Review summary
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Reviews shaping this summary
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent... See more
Company replied
Did not resolve my issue. Still waiting on a call from two weeks .Update 11-8-26 The organization did finally address my issue. I still am not happy how long the process took. Eventually the issue was... See more
Company replied
Used it for first time today and it seemed to work ok, but some things get pulled into the lower back part of the chain (towards the handle) Also, the oil pump clear 'bubble' disappeared and now no... See more
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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The representative was knowledge
The representative was knowledge, personable and professional. A pleasure to work with. I contacted her to return a roof rake that wasn't suitable. When I got off the phone I ordered a Snow Joe roof rake that is. I did due to the rep. I dealt with and the way I was treated. Excellent service!
21 October 2026
Unprompted review
Great Customer Service
I purchased a Sun Joe 24V Cordless 3- Tool Garden Combo Kit: Hedger, Timmer & Leaf Blower and had problem with the Trimmer. I send pitchers video and they replaced it for a new one. The Hedger and the Blower are so light work perfectly. I love the new Trimmer replacement. Great tools.
14 October 2026
It took too long to get a resolution
It took too long to get a resolution. Getting thru your automated phone system is a challenge and it keeps you on hold says wait time is 7 minutes but hangs up on you after that time. I took advantage of the additional year warranty and you had all the information needed to allow the claim to proceed. But I had to RESUPPLY - the only thing I should have to supply was the problem. You certainly did not meet the mission statement listed on you website. Thank you
14 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you experienced throughout the warranty claim process. We understand how disappointing it must have been to encounter repeated disconnections with our automated phone system and to have to resubmit information you had already provided. After taking the time to register for the extended warranty and submit the necessary details, you deserved a smoother process and timely assistance without having to repeat these steps.
We understand that your experience fell short of the level of service you expected and the commitment we strive to uphold. While we’re glad your concern has been addressed, we recognize that the process leading to its resolution caused unnecessary stress and frustration. We are truly sorry that we made what should have been a straightforward experience more difficult than it needed to be.
Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will take your comments into consideration as we continue working to improve our customer service and warranty claim process.
Thank you for your patience and for giving us the opportunity to learn from your experience. We sincerely regret the inconvenience and hope to provide you with a better experience in the future.
I would have given you 5 stars if you…
I would have given you 5 stars if you had been able to resolve this sooner. My experience was not that great at the beginning, but you all came through in the end. I love my new snow blower. Thank you, Bruce
14 October 2026
Customer Happy !!…
Customer service was excellent and solved my problem quickly and without any hassles!
Thank you for standing behind your products!!!!
12 October 2026
Product warranty
Sun Joe stands by the quality their product and provides prompt resolution of issues.
14 October 2026
When I called customer service
When I called customer service, I never got through and got hung up on three times.
12 October 2026
Reply from Shopjoe
Hello Ronald,
Thank you for sharing your experience with us. We’re truly sorry that you had such a frustrating time trying to reach our customer service team and were disconnected three times without receiving the assistance you needed. We understand how disappointing and discouraging this must have been, especially when you were simply trying to get help.
Please know that your concerns matter to us. A member of our team will reach out to you to address this matter and provide further assistance.
We sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Battery powered lawn…
I purchased the battery powered lawn mower. Used it once only for it to stop working. Reached out to the company who sent me a replacement only to find out it was inoperable out of the box. Reached out again. I am still waiting on a response. Very disappointed in the fact that I had to hire someone to cut my grass when I purchased a lawn mower so I could do my own grass.
14 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your battery-powered lawn mower and its replacement. We understand how frustrating it must be to have both units stop working and to be left waiting for a response, especially when you purchased the mower to take care of your lawn yourself.
Please know that a member of our customer service team will reach out to you to address your concerns and provide further assistance.
We appreciate your patience and apologize that your experience has not met your expectations.
Shopjoe is an excellent company, easy to buy from and great customer service. Their dedication to the customer is a five star rating.
Buying from Sunjoe is an excellent choice, the company stands behind every product, this was my fourth purchase from the company and also their customer service is a five star rating.
11 October 2026
Be honest with ur your product you guy…
Be honest with ur your product you guy know carry that snow blow you could gave them different on
13 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced with our two stage snow blower. We understand your concerns and regret that the product did not meet your expectations.
We value your feedback and recognize the importance of providing products that meet our customers' needs. We will take your comments into consideration as we continue working to improve our products and customer service.
We hope that our team was able to clarify the situation and address your concerns. Thank you for your patience and for giving us the opportunity to learn from your experience.
Best Regards,
Customer Service Team at Shop Joe
Does warranty means anything anymore?
Subject: Request for Warranty Resolution – Cordless Trim Saw
I purchased my cordless trim saw on May 22, 2026. The saw stopped working on September 22, 2026, well within the warranty period.
I contacted ShopJoe regarding this issue (Reference #879245) and submitted proof of purchase to Marichu (Reference #883205). I have since made several additional attempts to resolve this matter by phone and email, under the following reference numbers: #883169, #888526, and #888556.
Unfortunately, despite my repeated attempts to obtain assistance, I have not received a response to my calls or emails, and the issue remains unresolved.
I am requesting a prompt response and a resolution under the applicable warranty. Please advise me on the next steps to have the defective saw repaired or replaced.
Thank you for your attention to this matter. I look forward to your timely response.
12 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have experienced while trying to resolve your warranty concern. We understand where you are coming from and how disappointing it must be to make repeated attempts to receive assistance without receiving a timely response.
We recognize the importance of providing reliable support and addressing warranty concerns promptly. We regret that your experience has fallen short of the level of service we strive to provide, and we appreciate your patience throughout this process.
Please know that someone from our team will be following up with you to provide further assistance and help address your concerns. Thank you for bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
Replacement Part Unavailable for One Year
Good product (electric dethatcher) but an essential replacement part ( rotor plus tines) has been unavailable for about a year.
12 October 2026
Fast and polite service
12 October 2026
Customer service is nonexistent
Customer service is nonexistent. Replacement parts are also nonexistent
9 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been disappointing, particularly regarding the assistance you needed and the availability of replacement parts. We understand how important it is to receive timely support and find the parts needed to keep your product working as expected.
Please know that we have carefully reviewed the details you shared and sent you a message outlining a resolution based on the information provided. We hope you’ll have a chance to review our response, as we want to ensure your concerns have been considered and that you have the information needed to move forward.
We sincerely appreciate your patience and the opportunity to address your feedback. Your experience matters to us, and we remain committed to providing assistance wherever we can.
Although it took a little while to…
Although it took a little while to verify everything, your company was very efficient and provided me with a replacement product that was even better than my original purchase within the warranty. Thank you again.
11 October 2026
When I ordered the leaf picking up unit…
When I ordered the leaf picking up unit on shop, Joe, it didn’t mention that it wouldn’t pick up leaves on grass, which is why I had to return it because trees drop leaves, and usually trees are on grass not any hard surface so that should be included in your sales emails when advertising son Joe products I had to incur the cost of sending it back also which I would’ve never ordered it if I had known it wasn’t going to pick up leaves on grass
12 October 2026
Known bad battery issue and they sold…
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batteries could also defect after one winter.
Bought new, batteries went dead AFTER ONE winter.
Snow Joe 96V 24" Cordless Self-Propelled Dual-Stage Snow Blower, 4 x 12-Ah Batteries & 2 x Chargers from:
* Purchased online website Jan 18, 2024
* Delivered on Feb 01, 2024
11 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with the Snow Joe 96V 24-Inch Cordless Self-Propelled Dual-Stage Snow Blower. We’re truly sorry to hear that your batteries stopped holding a charge after only one winter and that you were disappointed with the assistance you received regarding replacement options and battery costs. We understand how frustrating it is to invest in a snow blower and then face significant expenses to replace its batteries after such a short period of use.
We sincerely apologize for the inconvenience and appreciate you bringing your concerns about battery performance, reliability, and replacement costs to our attention. Your feedback is important to us as we continue working to improve our products and customer experience.
Please know that a member of our team will reach out to you to follow up on your concerns and provide further assistance.
Thank you for your patience and for giving us the opportunity to review your experience.
I was never really offered a resolution…
I was never really offered a resolution that worked to solve my issue. The battery seems to charge but does not hold the charge. I started using my hand pump sprayer again.
11 October 2026
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