I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Connor J
Connor J, was very helpful today with my queries. Made it very easy and clear.
9 June 2026
Unprompted review
Reply from humm Classic
Hi Leeza,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Conner delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi there,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner was really prompt and supported…
Conner was really prompt and supported immediately. Thanks Conner.
8 June 2026
Unprompted review
Reply from humm Classic
Hi Jayanti,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I can highly recommend humm
I can highly recommend humm. They are very quick to respond, and their professionalism is of the highest standard. The team is efficient, helpful, and always provides excellent support.
4 June 2026
Unprompted review
Reply from humm Classic
Hi Ndawonye,
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your comments about the efficiency and helpfulness of our team are much appreciated!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was in Harvey Norman's looking at the…
I was in Harvey Norman's looking at the laptops, thinking, I would love to buy one, but where would I get the money, as there is a lot more to buying the laptop, all the hidden costs. The laptop was 600, and I would have to pay 1000 to get the full package. Then a staff member came up to me and interrupted my negative thought process, and I asked the question; he broke down the price. Then he suggested I apply to Humm. That the application was easy and fairly fast at getting back to people. I went home and applied; I took a picture of my driver's license front and back, an easy process. A couple of hours later, I got my reply. I was over the moon and went and got the laptop I wanted; it was so reasonable. I am paying back 84 euros a month, which is 21 euros a week; I would spend it on sweets or takeaways. So thank you, humm. I will be back.
1 June 2026
Unprompted review
Reply from humm Classic
Hi Pamela,
Thank you for taking the time to leave us your raving review, we sincerely appreciate it and are thrilled to read such compliments! It’s great to know that humm has helped make your purchase more manageable in a way that works for you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I am using this Enjoying my apple watchto enjoy now my apple…
I am using this to enjoy now my apple watch.
26 May 2026
Unprompted review
Reply from humm Classic
Hi Mayerlin,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I very recommend the Humm
I very recommend the Humm. It was really easy to apply for the loan. Fast answer. I am very delighted.
Thank you very much.
1 June 2026
Unprompted review
Reply from humm Classic
Hi Jacek,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Once pre-approved very easy to use…
Once pre-approved very easy to use online. Although an improvement would be to give an option for you to chose a bigger deposit to pay.
1 June 2026
Unprompted review
Reply from humm Classic
Hi Stephen,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J was amazing very quick at…
Conner J was amazing very quick at responding and sorted my issue straight away
4 June 2026
Unprompted review
Reply from humm Classic
Hi Ryan,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Conner delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very straightforward and easy enough to…
Very straightforward and easy enough to navigate,all good
1 June 2026
Unprompted review
Reply from humm Classic
Hi Denis,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Really smooth and quick procedure
Really smooth and quick procedure, was approved within a few hours (and only because I needed to provide further documentation).
1 June 2026
Unprompted review
Reply from humm Classic
Hi Jessica,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Fast and easy application
1 June 2026
Unprompted review
Reply from humm Classic
Hi Magz,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Loan for electronic
Just want to say the transaction for loan went very easy and smooth ,thank you so much for this opportunity 😊
3 June 2026
Unprompted review
Reply from humm Classic
Hi Paulina,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Had a nice convo with Conner J.He is…
Had a nice convo with Conner J.He is very helpful and welcoming..
2 June 2026
Unprompted review
Reply from humm Classic
Hi Ymund,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Darren,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Excellent…
Humm provided me with excellent support! The team resolved my issue quickly and professionally, exceeding all my expectations. Humm offers simply excellent terms—thank you!
29 May 2026
Unprompted review
Reply from humm Classic
Hi Shirin,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Works but is clunky
Pro - after a couple of false starts, I got the loan I wanted. So, I got there.
Cons - once the loan is approved, you're taken back to the Humm webpage, not the store you were shopping with. Do I return to the store page, stay here and buy through this page, or is there a link back? None of this was clear.
The service works, but needs a lot of work to be called seamless.
29 May 2026
Unprompted review
Reply from humm Classic
Hi Simon
Many thanks for taking the time to give us your feedback.
We've passed on your points to the relevant teams to consider and build into our ongoing review process.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com
Kind regards,
Humm team
The process to use humm was very…
The process to use humm was very straightforward.It outlined the relevant documentation it would need later in the process.And was all wrapped up inside five to ten minutes. Great process.
29 May 2026
Unprompted review
Reply from humm Classic
Hi Shane
Thanks for the positive feedback
Good to hear that our application journey was easy for you to navigate.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com
Kind regards,
Humm team
Reply from humm Classic
Hi Tom
Many thanks for your positive feedback
Great to hear you found the application process customer friendly.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com
Kind regards,
Humm team
Avoid - Can't get hold of them and mess up your orders
Can't get hold of them, the money hasn't gone to the retailer, i'm stuck in limbo paid the first payment and no order has gone through. AVOID.
I am excellent credit took a while to approve, then didn't pay the retailer. I'm left in a mess and all I get is no call handlers available and the phone line cuts off.
1 June 2026
Unprompted review
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