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humm Classic Reviews 

2,008
•
TrustScore 4.5 out of 5

4.7

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online application and the loan setup process is surprisingly very quick, simple, and entirely stress-free from start to finish. People also praise the support team for being extremely helpful, professional, and always ready to resolve queries within just a few minutes. However, some reviewers were not happy with certain interactions, mentioning unhelpful customer support and disorganized communication from the team. A few consumers reported receiving repetitive template answers, experiencing poor contract handling, or finding it difficult to resolve their specific personal account issues properly.

What people talk about most

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting a quick,... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, efficiency, and professional... See more

Response time

People report positive experiences with response times, highlighting efficient communication and fast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, fast, and smooth... See more

Customer service

Consumers find customer service to be positive, highlighting knowledgeable and helpful support agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more

Company replied

Rated 5 out of 5 stars

I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more

Company replied

Rated 5 out of 5 stars

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more

Company replied

Rated 5 out of 5 stars

Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. e-Commerce Solution Provider
  3. Payment Service

Written by the company

At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,008)

573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

“Excellent service from start to…

“Excellent service from start to finish. The application process was straightforward, and the customer service was very helpful and professional. I am very pleased with my experience with Rate Humm Classic and would highly recommend their service.”

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Nutec fitters arrived on time, having travelled quite a journey from Manchester to Lichfield . They got to work immediately, protecting my property, and managed to completely wrap my loft space. Given the heat and a very limited space to work in they were quite excellent. They cleaned up when completed, you wouldn’t know they had been there.

8 August 2026
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service, overall. Early, automated responses to submission initially heightenend rather than reduced confusion but prompt human intervention solved things rapidly.
Highly recommended.

8 August 2026
Unprompted review

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