So initially come across a set of DJ headphones that I had been interested in for a while. Seen that the price hadn't really changed so was about to forget about the purchase until I seen the op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your service is wonderful. I like it and I’ll take it again. However, I specially like your documents verification part and it seems very secure. Moreover, prompt reply was unbelievable. Thank you ind... See more
Company replied
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
Have used humm for a few years and could find no fault, easy to use efficient fast, Needed to change my contact number on my account and spoke with Thales L on live chat , i found it fast easy to use... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to pay through Hum…
It was very easy to pay through Hum setting up an account at the merchandiser was really easy. Paying with hum is really handy as it asks you when you want to start your first payment and also they offered me two plans to choose from. I can’t be happier with this experience.
14 September 2026
Unprompted review
I was dealing with Connor J
I was dealing with Connor J, he provided my with a request to increase my credit amount without delay.
18 September 2026
Unprompted review
Quick Friendly response from Connor J
Quick Friendly response from Connor J. Query dealt with effectively and efficiently.
17 September 2026
Unprompted review
Easy to apply
Easy to apply , and approved fast , I will definitely be telling family and friends about humm
11 September 2026
Unprompted review
I have been with humm for 15 yrs never…
I have been with humm for 15 yrs never had a late payment or a default. Now I applied for an $1000 item. I work full-time in Security and I got denied. I'm absolutely disappointed in Humm and will never recommend Humm to anyone ever again
16 September 2026
Unprompted review
Quick & easy Mejoui S was proffesional…
Quick & easy Mejoui S was proffesional & quick in sorting the problem I had logging into my account
15 September 2026
Unprompted review
Reply from humm Classic
Hi Andrew,
Thanks for the positive feedback.
Great to hear Mejoui was able to help and deliver a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Good support
Thales L was of great support to me when I was querying a finance application.
14 September 2026
Unprompted review
Reply from humm Classic
Hi Leona,
Many thanks for your lovely feedback.
We are thrilled to know our service has met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales was very helpful and responsive…
Thales was very helpful and responsive during my enquiry
14 September 2026
Unprompted review
Reply from humm Classic
Hi John
Thanks for the positive feedback.
Great to hear Thales was able to help and deliver a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
All was smoth and fast
11 September 2026
Unprompted review
Reply from humm Classic
Hi Angelika
Thanks for taking the time to provide your feedback.
Good to hear our service was a positive customer experience for you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Brillant and fast service
11 September 2026
Unprompted review
Reply from humm Classic
Hi Mark,
Thanks for the positive feedback.
Great to hear you found the customer journey up to your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
They charge you 5$ per month for having…
They charge you 5$ per month for having an account when you are using website only! It's ridiculous..affirm and klarna doesn't do like this when they have an app! They already charge you interests of your purchase but they want to charge more for having an account with them!? Outrageous!
13 September 2026
Unprompted review
Great customer service …
The humm application was not working for myself online and I submitted a email saying that it’s not going through and within 10 minutes I received a phone call from customer service who supplied me with information as to why their systems didn’t go through and helped me out with my issues. Great customer service and good thing to have humm !
3 September 2026
Unprompted review
Reply from humm Classic
Hi M B,
Many thanks for your lovely feedback.
We are thrilled to hear our Customer Service Team was able to help you resolve the issue.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi
Thanks for taking the time to provide your feedback.
Good to hear our service was a positive customer experience for you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very easy application process and…
Very easy application process and efficient service. Highly recommended.
1 September 2026
Unprompted review
Reply from humm Classic
Hi Chris,
Thanks for the positive feedback.
Great to hear you found the customer journey up to your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was nice interaction with Mejoui and…
It was nice interaction with Mejoui and every information was clear.Thank You
11 September 2026
Unprompted review
Reply from humm Classic
Hi Betzy,
Thanks for the positive feedback.
Great to hear Mejoui was able to help and deliver a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
best customer service
I have received the best customer service experience anyone can provide and its everytime perfect. even this time by Mr. Mejoui S. Glad I am with you guys. Thank you for your service
11 September 2026
Unprompted review
Reply from humm Classic
Hi Jayanth
Thanks for the positive feedback.
Great to hear Mejoui was able to help and deliver a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L support helps me a lot.
10 September 2026
Unprompted review
Reply from humm Classic
Hi Roxanne
Thanks for the positive feedback.
Great to hear Thales was able to help and deliver a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
it is helpful..Thank you ..
9 September 2026
Unprompted review
Reply from humm Classic
Hi Dayana,
Thanks for the positive feedback.
Great to hear you found the customer journey up to your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was great,especially when were…
It was great,especially when we were strained for finance. This came out to rescue us as a great help with no interest.
Thank you.
5 September 2026
Unprompted review
Reply from humm Classic
Hi ,
Thanks for the positive feedback.
Great to hear you found our service helpful.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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