Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
275 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. I used PO Box for delivery. They contacted me by phone and text to say they can't ship to PO Box. I really appreciate how quickly they acted so I could get my product.
13 October 2025
I received an item but it was the wrong one
I received an item, but it wasn’t the item I ordered. I have contacted the company to be able to send this back and get a refund, but I haven’t gotten a response yet
9 October 2025
Reply from Shop Home Med
We’re very sorry to hear about your experience and that you received the wrong item. This isn’t the level of service we aim to provide, and we truly apologize for the inconvenience. Please rest assured that our customer support team will make this right as quickly as possible. You will be hearing from a member of our team later today if you haven’t already.
I would order this product again and try others.
It was easy to order, item came promptly and was as advertised and has given my husband relief for his heal while sleeping!
30 September 2025
I love the inconvenience pads that I…
I love the inconvenience pads that I get from Shap Home Meds. They are called Grace. They are always on time, I never have to worry about them being late. Sometimes they come earlier than what I think because I lose track of time. Anyway shop at home meds is the place to go for medical supplies.
29 September 2025
The order came faster then expected is…
The order came faster then expected is exactly what we needed.
12 September 2025
Tiffany R in customer service was more…
Tiffany R in customer service was more than helpful in addition to her impeccable professionalism she so graciously presented representing you r company
5 September 2025
Poor service
I have purchased an electric bed andBy ProHeal
SKU SHM-PH-34500Sit to Stand Electric Patient Lift. VERY Big Ticket Items. I even ordered white glove service for the install which is not cheap. I was assured that they would be experts with the equipment (not, one of the guys did not speak English and was reading the install guide). I ordered the vest with the sizing chart. It could not fit around my mom's back. First, I called with questions, no one could answer why the sizing did not work or which one to replace it with. They wanted a picture with the sizing that was not on the box or the vest. This went in circles. When I went to escalate I was told that their was noone is the company that I could speak with. Buyer beware....they will take your money but will not partner with you. AT EVERY STEP, YOU WILL BE THE ONE THAT IS WRONG.
11 September 2025
Unprompted review
Reply from Shop Home Med
Thank you for sharing your experience with us. We truly value your feedback and are very sorry to hear about the challenges you faced with your recent order.
We understand how important it is to have confidence in both the equipment and the service team, especially with such significant purchases. We sincerely apologize that the installation did not meet your expectations and that our sizing guidance for the vest caused confusion and frustration. It is never our intention to leave our customers without clear answers or support.
Your concerns have been noted, and we are actively reviewing this situation with our service and support teams to ensure that future customers do not experience similar issues. We also want to work directly with you to resolve the vest sizing matter and make sure you have the right equipment for your mom’s needs.
Please reach out to Josh so that he can personally assist you and find a solution that works. We are committed to improving and to earning back your trust.
A friendly knowledgeable salesperson to help me decide.
The customer service was fabulous!
11 September 2025
TOO SOFT
TOO SOFT. CUSHION IS CHEAP MADE AND SITS HORRIBLE. YOU SHOULD BE ASHAMED TO SELL THIS.
4 September 2025
Reply from Shop Home Med
Thank you for sharing your feedback. We’re truly sorry to hear that the cushion did not meet your expectations. We take product quality and customer satisfaction very seriously, and it’s disappointing to know you had this experience.
We’d like the opportunity to make this right for you. Please reach out to our customer support team so we can assist you with a return, replacement, or alternative solution that better fits your needs.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
Too many emails and my delivery is…
Too many emails and my delivery is still not here I would prefer just one email to notify me when the order is coming
This is the first time I have ordered from your company, but it may be the last
4 September 2025
Reply from Shop Home Med
Thank you for your feedback and for giving us the opportunity to serve you with your first order. We’re sorry to hear about your experience with the number of emails and the delay in your delivery.
When you placed your order, you signed up for our promotional emails, but we’ve now removed your email address from that list so you will no longer receive any marketing communications from us. Going forward, you’ll only get essential updates such as order confirmations and tracking information.
We also want to assure you that we’re monitoring your order closely and will keep you updated on its delivery status. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience.
Nobody has gotten back to me yet about…
Nobody has gotten back to me yet about my purchase of the toilet seat. I let you guys know that it did not fit on my father’s toilet and how can I return it but nobody has gotten back to me.
2 September 2025
Reply from Shop Home Med
Thank you for reaching out to us. I want to clarify that our business hours are Sunday through Friday, 9:00 AM to 5:00 PM EST. We received your message after closing time on Friday evening and replied first thing once we reopened on Sunday morning.
We appreciate your understanding and thank you for choosing us. Please let us know how you’d like to proceed, and we’ll do our best to assist during our business hours.
I ordered a received the correct partt…
I ordered a received the correct part plus the shipping only took 3 days. The fastest I've ever experienced! Keep up the excellent work!
3 September 2025
Very slow on standard delivery
Very slow on standard delivery, website is difficult to navigate, customer service is slow, and company is very slow responding with shipping information which leads to suspicion of a scam, although it proves not to be.
5 September 2025
Reply from Shop Home Med
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations regarding delivery time, website navigation, and customer service response. We understand how frustrating this must have been, and we take your concerns seriously.
We want to reassure you that we are a legitimate company, and your order was processed and fulfilled as promised. That said, we acknowledge the delays and communication gaps you experienced, and we are actively working to improve both our website navigation and shipping communication so that future orders run more smoothly.
Your feedback helps us identify where we need to do better, and we greatly appreciate you giving us the chance to serve you. We hope you’ll consider shopping with us again so we can provide you with the seamless experience you deserve.
It was prompt in responding.
2 September 2025
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