ShopBack New Zealand Reviews 

2,385
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,385)

1,403 reviews in the last 12 months

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Rated 5 out of 5 stars

Anything that gives money back us…

Anything that gives money back is really appreciated in this tough climate

26 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks so much for sharing this, it genuinely means a lot. Glad ShopBack is helping make things a bit easier right now.

Rated 1 out of 5 stars

They dont honor the big payouts

They dont honor the big payouts. Just the chump change ones. Dont fall for this money spending scam.

4 September 2026
Unprompted review
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Hey, sorry to hear this didn't feel right for you. We definitely don't want anyone feeling that way about their payouts. Cashback amounts do depend on what each retailer sets for that purchase, but we'd really like to look into your account directly. Could you email us at care@shopback.co.nz, so we can check what happened?

Rated 5 out of 5 stars

User friendly

The app is easy to use and it doesn't take long to start earning rewards.

25 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Great to hear, thank you! Glad you found it easy to get started and earning quickly.

Rated 4 out of 5 stars

The app is very easy to use

The app is very easy to use. I had already received cashback but not withdrawn yet. It takes time for cash back to be tracked and appeared in your account.

25 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the feedback. Glad it's easy to use overall. Tracking time does vary by retailer, but once confirmed you'll be able to withdraw it. If it's taking a while, email us at care@shopback.co.nz, and we'll check on it.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Payment was effortless to apply for and received in 2working days

25 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks heaps! Glad the payment came through smoothly and quickly for you.

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The service was poor, and I was not happy with the overall experience. I would not recommend it.

31 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your experience wasn't a good one, that's definitely not what we want for you. We'd love the chance to understand what went wrong and make it right, so please reach out to us at care@shopback.co.nz with a bit more detail.

Rated 5 out of 5 stars

Easy to use

Easy to use app & easy to go into other apps liked to this enjoyable games

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Nice one, thank you! Glad you're enjoying hopping between the app and the games.

Rated 5 out of 5 stars

Being able to get cash back is helpful…

Being able to get cash back is helpful especially when struggling financially every penny counts

23 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this, it really means a lot to hear. Glad every bit of Cashback is helping.

Rated 3 out of 5 stars

I don’t like that my cashback was not…

I don’t like that my cashback was not tracked and got declined

22 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your cashback got declined, that's frustrating especially when tracking doesn't go through properly. Declines usually come from the retailer's side based on how they report the sale, but we're happy to dig into your specific case. Drop us an email at care@shopback.co.nz with your order details.

Rated 1 out of 5 stars

The app uses up a lot of space

The app uses up a lot of space, the cashback is tiny, and over all, the experience is tacky and scammy

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry it's felt this way for you. We definitely want the app and the Cashback to feel worth your while, not the opposite. We'd love to understand more about what happened on your end, so reach out to us at care@shopback.co.nz and we'll take a proper look.

Rated 3 out of 5 stars
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for sharing this! We're glad the app gets you thinking a bit while you use it. If there's ever anything not working the way you'd like, we're always just an email away at care@shopback.co.nz.

Rated 3 out of 5 stars

I can’t find games that I like to play…

I can’t find games that I like to play so I’m going in playing a game I don’t know.

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the honest feedback here. We hear you on wanting more games that suit what you enjoy, and we're always working on expanding what's on offer. If you'd like to share more thoughts, feel free to reach out at care@shopback.co.nz.

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