zero stars
zero stars - bought a new sensormatic tower and paid over $1k for install. Never worked right. $800 to have serviced even though it has only been used for a few hours.
30 March 2026
Unprompted review
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Company details
Information provided by various external sources
The new Tyco advances safety and security by finding smarter ways to save lives, improve businesses and protect where people live and work around the globe.
Contact info
Congress Avenue 6600, 33487, Boca Raton, United States
- shop.sensormatic.com
2.1
Poor
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor Customer service
Very difficult to get a hold of. Have emailed multiple different emails within the company and nothing. Sometimes emailing immediately back after they have reached out and get radio silence. When we have tried to place orders they have taken weeks to come. Would not recommend their product.
27 April 2025
Unprompted review
Need cameras? You’ll do better elsewhere.
Some camera products lack support. Difficult to use and slow use web interface when you need specs/support information. It’s not an all out scam, but in my opinion there are better products out there in the security space.
25 September 2021
Unprompted review
Worst tech support line
Worst tech support line I've ever encountered. 3 different people tried getting tech help through the email and I myself tried with 2 different email accounts. Its atrocious and quite unacceptable in my opinion. We have been waiting for months for a reply and nothing. We are currently looking into other avenues. Would never recommend!
12 August 2020
Unprompted review
eCommerce limitation
The product itself is good. But there is some limitation when ordering through eCommerce. I wish there is a choice when one can apply collect account for freight, and attached document for sales exempt certificate.
16 July 2018
Unprompted review
Authentic product and great pricing.
22 June 2018
Unprompted review
I'm starting to believe I got taken by a scammer...
I'm starting to believe I got taken by a scam website set up to prey on small businesses new to loss prevention products....
Placed an order for tags 3 weeks ago. Received a ship confirmation a week later. Ten days after that, the tracking info they sent shows no shipment has been sent yet.
Email, no replies. Call, no ability to navigate their phone system without knowing an actual name to dial by. can't even press zero for an operator.
I'll file a fraud claim with our bank this week.
5 June 2018
Unprompted review
Reply from Sensormatic
We are sorry to hear you experienced such difficulty in receiving your shipment and in contacting our service team. We immediately escalated your concern to leadership and they have confirmed a replacement shipment has been sent overnight to you. You should already have receive an email from our fulfillment team advising of the details for the shipment and delivery times. If you do not receive the replacement shipment or if you have any additional concerns, please do not hesitate to contact us at sensormaticorders@tyco.com and we will personally follow up with you.
I NEED A SERVICE TECH TO COME OUT AND…
I NEED A SERVICE TECH TO COME OUT AND FIX SOMETHING. I CAN NOT FIND A PHONE NUMBER, SUBMITTED SOMEHTING ON LINE, WAS TOLD THEY WOULD GET IN TOUCH WITH ME HAVE HEARD NOTHING.
23 February 2018
Unprompted review
Reply from Sensormatic
We are sorry to hear you are having trouble contacting our service team regarding your servicing issue. Our eCommerce site does not provide support on tech related matters but I will be happy to forward your request to the proper team. In the meantime, you are also welcome to contact us directly at sensormaticorders@tyco.com for any questions related to your online order and we will personally follow up with you.
Thank you,
Sensormatic
Have not received invoice or order
Have not received invoice or order. However, my card was charged. Also, very difficult to get a hold of. Tried several different numbers and cannot seem to speak with anyone that can help.
17 February 2018
Unprompted review
Reply from Sensormatic
We are sorry to hear you had such a negative experience and apologize for the inconvenience it may have caused. In researching your order, we were able to confirm the shipment was delivered and would be happy to assist you further with any questions you may have. Please contact us directly at sensormaticorders@tyco.com and we will personally follow up with you.
We hope you allow us another chance to serve you in the future.
Thank you,
Sensormatic
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