REWE Onlineshop Reviews 

Nothing was mouldy nor frozen when it should be fresh. It came on time, and the employee was friendly.

I save a lot of time.
Its not only about time but because Im introverted I prefer to avoid crowded places like the supermarkets.
I would like to give Pfand back the quantity I want and not be restricted to the quantity I bought.

Arrived on time and the goods were of good quality. delivery times were good.

Honestly, the service itself isn't too bad despite sometimes receiving manky vegetables or a missing item - happens sometimes.

Worse is the voucher/gutschein policy - you can't see if it's valid until they send you an invoice an hour after they have delivered something?! Once they insisted a voucher that I'd accessed from the employee discounts page in February was only valid in January, when clearly a mistake had been made their end, and refused to honor it! Absolute juice shop when it comes to gutscheins

Leider extreme Disappointing
Delivery is partial
I ordered 7 received 4
Called to find out why, customer
service said there were not enough
in the warehouse. I asked why did the
computer accept the amount I ordered,
she answered I do not work in the warehouse...

I was kicked out of a REWE store for wearing a surgical face mask. The staff rudely shouted at me and told me to get out, despite wearing exactly the same mask as me. In fact, there were several other customers wearing the same mask as me who were allowed to continue shopping.

What was the difference? I’m English, they weren’t. Disgusting from their staff. They should be sacked, unless REWE condones this behaviour?! Either way I wouldn’t shop here again. Avoid.

After reading the reviews we were afraid of our delivery. But REWE delivered our items without issues and we were talking to customer care in German ( bit of German we knew) but the lady who was talking understood that we were English speakers and give the information in English.. products are also good and overall nice experience with this shopping.

Would give zero if it were possible. Relied on them for Christmas dinner ingredients and wine a week ahead, 40 mins before the delivery window on Christmas eve I received an email telling me that almost half my order could not be delivered, with no replacement options. Delvery window changed three times, so I had to spend the entire morning at home waiting. The partial delivery finally arrived shortly before allthe supermarkets closed, making me dash around like crazy trying to get food and drinks for the holidays. Seriously desastrous experience. Do not depend on them!

They didn’t deliver half of our order on Monday and sent some vegetables rotten, and some items like meat only 2-3 days to expiration! It’s been 3 days, we tried everything but neither customer service nor Twitter is responding. Almost 10 items not delivered and they pocketed our money!

Very bad service
Not in time, the drivers are very unfriendly, not even once all items could be delivered, it’s a shame, no customer service at all

Stay away from them!
Terrible service, they were late and the service person doesn’t even care, no apology at all.
The quality was low, partial fruits has already gone bad, molded fruit, wilt vegetable. Looked misery, and I felt really angry for have spent almost 100 EUR plus delivery fee for the worst experience ever.
Never ever again!

I tried Rewe's food delivery service. I was not happy with it, but I thought I would try ordering a bike stand through them. What a nightmare. I bought it in February. It took a month to receive it. The product was defective, and I have been emailing back and forth with Rewe customer service since then. They misunderstand my emails as if they were never read. The replies are so scripted that it must be generated by a bot. Now, it is July, and I still have a defective bike stand. Never again Rewe! They also lost me as a customer in their store.

I can not give under one star

I am under quarantine so me and my friend ordered food. The only available time was between 2-10 which as a begining is really long gap to wait but okay. So needlessly to say nobody delivered anything and there is no way for us to contact customer service since no one is answering. Please don't order from there. They don't answer their emails either. Oh and I forgot to say they took the money from my acount and I really hope that at least they will give it back but who knows.

I did an online order as am in self-isolation. The gentleman delivered bags and ran away quickly. Over 50% of the order was missing. I rang the helpline and they compensated me however this was my first order and now stuck becuase some of my food items they could not be delivered. I am very disappointed as my family use this in other countries and never had a problem. Also quality was pretty lame on vegetables they did deliver

I’ve ordered quite a few times, but the last time was the beginning of November with delivery end of November.
Since then no delivery possible so having to use Bringmeister.
Always the same answers, lots to do not enough people etc.
Try Edeka / Bringmeister !

Ordered a lot of food to last me through Christmas and the lockdown period. Order went through successfully at first, but the next day it was cancelled. Apparently because I ordered too much and it made me look like a wholesaler! I've only just moved to Germany, and I'm now running out of time to find an online supermarket who will accept new customers before Christmas. Might be eating muesli for Christmas dinner! At least I did receive my money back, but I won't be shopping there again.

First order was delivered very fast and good but not the second one. Wait until 6:30pm although the delivery appointment is from 2pm to 6pm but no one came or called. We called the customer service but no one picked up and after that received a cancellation. After that all the appointments are always unavailable

It was the third time I bought my 90€ week shopping at rewe online, I never counted if the items were correct, but this time I missed one item, one grocery I really wanted to drink. I called them but I am still learning german so I asked to speak im english, the staff said he is able to speak english but is not allowed to speak english in the company, and then he put the phone down on my face, it happened 2 times. I sent an email and received a reply saying that they will take a while to answer.
Put the phone down in the face of your consumers is SO frustrating! If you are thinking about buying stuff there, I would recommend to buy stuff that is heavy to carry so you can count when it arrives. If you are thinking in buying lots of things I would go to another company, not rewe anymore.