REM-Fit  Reviews 

Supposed to receive delivery of mattress today. DX delivered one dirty pillow. Unable to contact anyone. DX claim delivered every item. Rem fit say everything delivered. I have video doorbell showing delivery man with one pillow and stating no mattress in the van or at warehouse. Now disputing payment with bank to try get money back. AVOID SCAM COMPANY!!
Update 12/5 -received email to advise mattress would be delivered on the 18/5. Then received a phone call from a courier to say would I like it delivered today. Mattress came later that day. One delivery driver came so needed help to carry into house. I signed for it as label said the correct mattress that I had ordered. On opening up after driver had left it was obvious they had sent the wrong mattress. I received the basic cheap version and not the mattress I ordered which was double the price of the cheap one. I have since emailed again with photos requesting my money back. Also no pillows or protectors delivered as promised either. I would not recommend this company.

BEWARE!!

Ordered my mattress on the 15th April all good so far!
Initial delivery booked for the 28th received the text the night before informing me of my delivery the following day, on the morning of delivery received my delivery time slot, mins later received another message stating my order hadn't reached the depot and couldn't be delivered today and they would have to reschedule, tried to contact Rem-Fit and DX unable to contact via phone and speak to a human as that's way to convenient to solve issues, so email or automated live chat is your options waiting in queues or hrs on email for a generic reply! Eventually after much back and forth and different excuses to what was going on and requests for them to contact me via phone, a second delivery booked for the 3rd of May, that date came and went without any sign of DX or any communication, so back to email and live chat, apologies made and rearranged for the 7th, again another day off work booked 2 already wasted waiting for DX, the morning of the 7th I've had no communication from them to notify me of a time slot, by the time I managed to get some information from their live chat it turns out half my order had gone to Scotland (I'm in south Wales) and wouldn't be delivered today! My patience had run out by now and contacted Rem-Fit and requested a cancellation and refund.
Fri 8th of may, 1 day after I requested my order be cancelled and requested a refund, I received a message from DX notifying me that me delivery had been booked for the 11th, and then receive a phone call from a manager at DX saying they now had my mattress and could they possibly deliver it today, politely informed him that this order was now cancelled because of all the issues.
Subsequent emails from Rem-Fit stating the same as DX to deliver the mattress today or tomorrow, I declined and requested it be cancelled and a full refund issued. No reply.
11th of may 4 days after I requested a refund I'm still waiting, so emailed them again, generic reply thanking me for contacting them and when the received back my items and are inspected I will receive a refund within 14 days from then, umm I didn't actually receive any items DX still has them somewhere around the country! Just give me back my money!!

Update!.. so after 4 failed delivery attempts and finally agreeing to a full refund on the 11th of May, which wasn't started to be processed until the 15th! On the 22nd I get an email from PayPal stating the refund had failed, contacted Rem-Fit who low and behold blame PayPal, whom which I had already spoke to and that's not the case, this has left me not choice but to open a dispute case! Absolutely shameful company who appear to blame everyone else but themselves for their incompetence!

Bought a mattress and more from REM-Fit. No problems at all with REM-Fit.
Sadly the courier (DX Logistics) failed to sort things out properly with the delivery. I contacted REM-Fit about the issues and they were incredibly helpful and sorted things properly and professionally and quickly.
As for the mattress - it's really nice and just the right amount of comfort, I'm very pleased with it. I would definitely consider REM-Fit next time I need to buy a new mattress.

My daughter recommended the mattress to us and after trying hers out we decided to change ours too. Well what a great soft comfortable and supportive mattress. I’ve not slept so well for years.

So happy we went with this mattress! Customer service was excellent and it’s the most comfortable mattress I’ve ever had!

A mattress, mattress protector, 2 x pillows, 2 x pillow protectors, and the removal of my existing mattress were order on April 19th. I was given a delivery date of the following Thursday (23rd). Using the tracking details provided I watched the progress of the delivery van. When it pulled up outside my house I was presented only with the mattress protector.
I immediately contacted Rem-Fit to alert them to the fact that the majority of the order was missing. The reply was apologetic, and a promise that they would moniter the rescheduled delivery for the 28th.
On the 28th, the delivery van arrived with only 2 pillows!
I E.Mailed again informing Rem-Fit of the situation. I eventually received a phone callwhere I was informed that Rem-Fit don't hold their stock, it is all held by DX, so it isn't easy for Rem-Fit to know where the items are, they have to talk to DX. I was assured that they would be talking to DX the next morning to sort the situation out. All through the Wednesday Rem-Fit updated me on how they were trying to resolve the situation, at at the close of Business they told me the mattress would arrive on the 30th.
On the morning of the 30th I received a call from a courier to tell me he was on his way, but as he was coming from Kettering (I live in Cornwall) it would be at somepoint in the evening.
He arrived at just gone 19:30, and lo and behold, he had my mattress. In fact, his sole delivery was to get the mattress to me.
My experience has made me realise that Rem-Fit have a high reliance on DX for not just delivery, but on stock management, so any problems encountered with my order were difficult for them to manage until they could get through to the right people at DX.
I now look forward to my first nights sleep on my new mattress.

"Update" - having slept for two nights on my mattress I have achieved an excellent sleepscore on my smartwatch.

I needed a new mattress for an adjustable bed and in my search, must have checked nearly 50 different websites.

As soon as I came across REM-Fit, I was really impressed with their range, the reviews from previous customers, and the prices.

REM-fit offer mattresses for a fraction of the price of other mattress companies, yet the quality is just as good, if not better.

I decided on the 4000 Ortho Elite and can definitely say I've never slept so well and felt so comfortable and supported by a mattress. I fall asleep quicker, sleep longer and my sleep is of better quality. I am waking with no pains at all.

The delivery was also incredibly quick. My mattress arrived within a week.

I couldn't be more impressed. Thank you REM-fit!

Delivered exactly as specified. Very comfortable and hubby had best nights sleep in ages. Great value and customer service.

I did a lot of research on mattresses and Rem were the best value. I'm delighted with the quality of the mattress, it's soft and supportive. Delivery was next day. Great service from the team.

Amazing product, great value for money competing with so many premium brands double the price! I wouldn't go anywhere else!

All was good except a couple of points, one, no coordination between new mattress delivery and old mattress removal, two, I would have liked more delivery updates rather than have to chase them up.
Otherwise I satisfied and now very satisfied with the goods.
Robert Andrews 02/05/26

The delivery was like clockwork and the mattress is a great quality product at a great price

Overall a great mattress. good support and "motion" silence between me and my partner.

A bit slow on delivery but nothing major.

Great product, great service, only let down by the courier.

Son loves his new mattress, we've tried a few from a box but this one is a keeper

I ordered and paid for a mattress on 25 March 2026 - over a month ago. Quoted delivery time was 10 - 15 working days. I have repeatedly tried to engage with rem-fit to find out what is causing the delay and when I can expect delivery. It is totally impossible to speak to anyone. All I can get is reoeated AI generated generic messages saying the mattress is in transit. Must be coming via the Strait of Hormuz! Beware! This company is excellent at advertising and promoting its products. But once it receives your money, its customer and after sales service is non existent! Possibly the worst company it has ever been my misfortune to attempt to engage with, in terms of its total lack of personalised customer service.

Delivered on time great service great product and great value for money. A very comfortable mattress and pillow would definitely recommend

It's been an absolute shambles! After sleeping on a Rem Fit 4000 Ortho Elite Hybrid for the weekend and loving it, we decided to order one for our bed. We ordered our mattress on 23/2 along with the mattress cover plus it came with 2 free memory foam pillows/covers. We received 1 pillow and cover a week later. Then another pillow the following week. Eventually we received the mattress toward the end of March (after chasing) only to discover they sent a Euro King size mattress not the UK King we ordered. Eventually they sent the correct mattress which we received on 6/4 - 6 weeks after our original order!! Now the fun starts. We do not believe the mattress we are in receipt of is the 4000 Ortho! It's not firm (9/10 tension according to website) and it seemingly does not have any side support walls (as also advertised). Our mattress feels nothing like the one we slept on at our friends house and replies seem to have stopped from Rem-Fit!
On that note, responses are AI generated and it seems impossible to speak to anyone despite asking several times for a call.
We 100% regret ordering from Rem-Fit. I wouldn't recommend the product or company to anyone!!!

We are very pleased with the mattress- both my wife and i think its excellent quality. We particularly like that it has springs,which means you dont disturb the person sleeping next to you when turning over. As we' ve had issues with back pain, we can honestly say that our sleep quality has improved significantly.
We would also like to commend the company's staff - their expertise is beyond doubt. They clearly know their job very well and provide all the necessary information. Highly recommended!