REM-Fit  Reviews 

Ordered a mattress from Remfit. What arrived, were two free pillows. The mattress itself never showed up, and the couriers had no knowledge of it when I chased them directly.
After initially emailing to find out what was going on, I got my only substantive response: they confirmed the mattress shipment was “unfulfilled” and said it was being escalated to investigate with their courier. That was it. Nothing since.
Customer service is email only, no live chat as nobody is ever actually online when you try. Response times are around 24 hours, and their inbox is now full, so I can’t even get a message through at this point.
I’ve paid for a mattress, they’ve acknowledged it hasn’t been shipped, and I’ve heard nothing in terms of any progress or intended resolution in the last four days. No follow-up, no timeline, no resolution.
I can’t offer any opinions on the mattress because I don’t have it and I can’t review the pillows because I haven’t got a mattress to put them on.

Avoid until they get their fulfilment and customer service under control, both are broken, and acknowledging a problem while then going completely silent is arguably worse than not responding at all.

Whatever issues are going on with delivery the customer shouldn’t be the one bearing the brunt of it, especially several days after the initial issue.

Update: provided order number as asked. It would be nice to prioritise private customer correspondence to replying here.

Do not be fooled by the 100-night sleep trial. The reality is very different from what's advertised.

I returned a REM-Fit Sleep 600 mattress after 43 days — well within the trial window — and what followed was weeks of delay tactics, pressure, and confusion that no customer should have to endure.

Here's what actually happened:

• Before processing my return, I was offered £250 to keep a mattress I told them was affecting my sleep. This then mysteriously became a £400 offer in a later email.
• I was asked to provide photographs of the mattress as a condition of the return — something not mentioned anywhere in the published policy.
• I received contradictory instructions: told that the British Heart Foundation would collect the mattress, but simultaneously given a Rhenus warehouse address in Nuneaton and told to self-ship it with tracked delivery at my own initiative.
• The return documentation contained a placeholder order number (RM-XXXXX) rather than my actual order number.
• I was then informed that free gift pillows — which came in the box and were never flagged at purchase — had to be returned unused, or £15 per pillow would be deducted from my refund. This condition is hidden behind a collapsible section on their website that most customers would never find.

Their own policy says: "If our mattress isn't the right one for you, let us know within 100 nights, and we'll have it picked up for a full refund. It's that simple."

It was not simple. It took weeks of persistent emails to finally receive my refund.

If you are considering buying from REM-Fit, go in with your eyes open. Read every hidden section of their website before opening anything, and be prepared to fight for what their policy promises.

Great mattress. Pillows weren’t inside as stated, emailed the company and they apologised and sent them out immediately.

Even though our delivery didn't come all as one, the service team was very helpful and responsive and kept me up to date

I encountered a problem when I ordered my bed and mattress. I found the website unclear in regards to drawer configuration and sub sequentially I received the incorrect one. This was resolved by Chris, who was very keen and helpful to see that I got what I originally wished for.
Yes, initial comms can be a bit sparse, but the order was received and being dealt with, delivery info came through after a few days and the delivery itself went without a hitch, the DX team were great on both occasions.
The bed itself is as I expected, in regards to quality, the mattress though is great, better then I expected.
Happy customer.

I have bought 3 of these mattresses - 2 in March and one around 5 years ago. The product itself is excellent and I have no hesitation in recommending.
The first mattress in this order was just delivered with no warning to a flat and left outside. The second one we had major delivery issues with.
Eventually after escalation we successfully had the mattress delivered. As expected, we are very happy with the product itself. I would just suggest the company substantively improves its delivery process and communications to avoid execution being the architect of any downfall. The product deserves far better than that, so good luck to REM-fit in sorting these issues out.

Great communication from the customer service team

I received the 3000 Supreme Hybrid mattress just under two weeks ago and I can’t believe how impressed I am with it. For the last number of years I have had Emma mattresses but after the price of these had significantly increased, I decided to try REM-Fit after seeing an advert.

The 3000 is just the perfect firmness for me, softer than the Emma’s. I have honestly had a great night sleep pretty much every night since getting it. I don’t leave many reviews but felt like this deserved some praise!

After reading umpteen reviews of many brands and types, I settled on a Hybrid Rem Fit. Since delivery a week ago it is already making for more restful sleep and hopefully as I get used to it, will make for deeper sleep too. The delivery (and collection of old mattress for less cost than the local council) was smooth apart from the non-appearance of the 'extras'. I contacted the company via the email address on Facebook and all was quickly sorted by most helpful and pleasant staff.

I was a bit concerned that all the information about the mattress was online but the reviews was good..,,, from the professional way the drivers delivered it directly to my room and I was given instructions on how to unfold it
Best mattress I have EVER had, everything that I was told about the product were 100% true, I am in the process of changing 2 other beds in my home 👋🏾👋🏾

After all the problems with delivery we’re there!
It was well worth the wait!
We both love our mattress and sundries and special thanks to Amy who made things happen!
I hope you’re logistic’s nightmare is a thing of the past!
If you’re having problems just persist and they’ll sort it!
Sweet dreams!

Top quality for a fraction of the price of high street competitors. Honestly, within days I’m sleeping better on my new mattress than I ever did on my Simba. Great delivery service, and can’t complain at the additional pillows that came with it!

I recently purchased a REM-Fit Hybrid Pocket 1000 mattress. While the mattress may suit some people, it was too soft for me and worsened my back discomfort.
However, what stood out more were some of the business practices around returns and exchanges:

- The mattress comes with “free” items (pillows, protector), but if you return it after using them (which most people naturally will), their value can be deducted — making a full refund difficult in practice.

- For exchanges, the price difference is calculated based on full RRP rather than the actual discounted website price. In my case, the same mattress was available online much cheaper, yet I was still quoted a significantly higher upgrade cost.

These approaches feel like commercial tactics that make returning or exchanging less straightforward than it initially appears.

Customer service was polite, but I would strongly recommend reading all terms carefully before purchasing.

I rarely leave negative reviews, but this has been one of the most frustrating delivery experiences I’ve had.
I specifically checked delivery timelines with REM-Fit before ordering due to my move date, and was reassured on timings. Despite this, there was a delay in dispatch, followed by a cancelled delivery with just one hour’s notice — after I had stayed home all day waiting.
I then rearranged delivery again, only to come home and find that only two pillows had been delivered, with the mattress missing entirely.
Since then, I’ve contacted both REM-Fit and the delivery company (DX), and have been told there is no clear update or confirmed redelivery plan. To make matters worse, REM-Fit have now stopped responding to my emails altogether, leaving me completely in the dark.
This has gone far beyond a minor inconvenience. I’ve been left without a mattress for several days and have had to make alternative arrangements at short notice.
I would strongly advise others to think twice before ordering if you’re relying on a delivery date — the communication and reliability have been extremely poor

Literally don't know where to start... ordered a mattress mid-Feb and patiently waited for confirmation of delivery (5-10 days promised). During that period I was bombarded with emails from how to care for my mattress to give us your thoughts now that you have had it for 10 nights...
Here we are over a month later with no mattress. I took a day off work to accept delivery on March 19th only to receive the free pillow and free pillow case. No mattress. Their webpage was then updated to say that there had been some logistics issues but no contact from them at all to confirm this.
The Company have shut down their phone line, ignored all emails and online contact requests and have basically disappeared. I am now pursuing legal action for breach of contract to get my money back and forget what an unscrupulous business REM-Fit are.
I would avoid AT ALL COSTS. I genuinely feel I have been conned out of my money. There is no other explanation.
Please take notice of this warning and shop elsewhere.
PS: REM-Fit you are more than welcome to come collect the free pillow and cover once I have received my money back.

The delivery team were great. Helpful and polite and i was updated as to when they were coming. My only slight issue is that only a 3 day window is given as to when the delivery can happen and was told that if no day in that window is acceptable then i would still be charged. Meant taking a day’s holiday which was a little frustrating whereas a 7 or even 5 day delivery option would have been better. Only a small nark though!

This is my 4th mattress from Rem-fit. The best mattresses. Last one lasted 10 years then I gave to my daughter. Extremely comfortable. First class service.

This would be a 1 star review if it wasn't that the mattress is so good. I purchased the Rem-Fit 600 Lux mattress and managed to get it on a half price offer so it was an absolute bargain. Although it was a firmer than I was expecting, it is a really comfy mattress and I feel like I'm waking up more refreshed than ever.
The reason why this isn't a 5 star review is that the delivery was a shambles. I wasted 3 annual leave days waiting in for a delivery that didn't come. I informed RemFit and they explained the issue with the delivery company, however they could have managed to situation much better than they did. I was never offered any compensation despite the mattress arriving well after the estimated delivery day, in fact I didn't receive it for a month after my order was processed.

Really good price, very good quality, delivery very good, two helpful friendly delivery men, took the mattress upstairs as it’s quite heavy