Nufc Reviews 

Faultless experience. Dealt with my query immediately with a positve outcome. Excellent customer experience.

Due to injury I couldn’t collect my NUFC personalised shirt from my parcel locker. Alex from the NUFC team made sure that this was resent and I received my shirt today after worrying I might never see it again ! Thanks so much for the excellent service Alex and NUFC !,,

The customer service I have received over the past few days from Alex has been outstanding!
Extremely fast response and did everything possible to solve my problem with excellent communication.
Highly recommend Alex. Everything sorted out quickly and efficiently

Had a small issue with champions league badge on new shirt, emailed customer support, had a reply within a couple hours and the issue was resolved swiftly and hassle free

Thank you Alex and team for sorting out the re-delivery of a personalized shirt. The item was a gift for a very avid fan and valued colleague on their retirement. No doubt they will be wearing it to St. James Park soon.

Thankyou to Alex for his help with correcting the issue of my shirt. It’s always when things go wrong when you find out how good a company is!

Excellent service

I was reaching out to the NUFC Shop by email after a purchase, got a quick response, a very positive approach and help with my problem. I have ordered a lot of stuff (for example three times in the last month) and never had any problems, when I got one they sorted it very quick and professional. I would like to thank Alex for the great help and the positive attitude!
Howay the lads!

Despite the initial problem, the customer service I received afterwards was excellent, good, prompt clear communication, quickly resolved the issue, an excellent returns process and a satisfactory result, especially Alex who dealt with my issue, thank you

I visited the Newcastle shop last week for the first time with my grandson. Every member of staff who helped us was first class! Helpful, friendly and efficient, there are many stores out there who should follow their example! First class service.

I had an issue with the printing on the back of a shirt (24/25 Retro Shearer 9).
The customer service team were very responsive and provided a postal service for the return and arranged a replacement without question.
Really great service all round and the support made up for the disappointment of the issue with the shirt.

Had a problem with delivery spoke to a person called alex helped me resolve the matter quickly great help from him

I experienced an exceptional service from Alex, a member of the consumer service staff, super diligent and very kind, he resolved my issue in less than 24 hours. Great service

Ordered the 2024/2025 Third Shirt as a gift for my birthday (wife said get what you want!). There was an issue with stains...they refunded me. I bought a second - same issue. They asked that I ship this one back (on them) so they could evaluate it. They shipped a replacement upon receipt AND refunded me (less shipping) for the second one as well!
Top notch support and service and the third attempt turned out wonderful.

I made a mistake with my delivery address but Alex sorted it straight away. Thanks for your help :)

Fantastic communication from Alex from customer services.
Very helpful

Ordered the Caribou Cup winners shirt along with a few other items, which arrived swiftly.
All items were great, except the winners shirt which had a slight type error. I messaged customer services and they were swift in their response, communicating the options I had and the process needed.
The matter was resolved quickly and professionally. I would love to thank the team at customer services and especially Alex, for doing a great job! Many thanks.

Needed to change my order because I made a mistake. They were very responsive and fast. Got my order sorted out and were good to go!

I placed an order for Carabao cup winners uniform, but somehow there was no updates on my delivery tracking record for 2 weeks. So I contacted Newcastle united official shop customer supports and they replied me so promptly. I was satisfied with their efforts.

I recently visited the NUFC store and the help and assistance I was given by Ruby was great she made sure I was well looked after and found exactly what I was looking for in no time at all. Fantastic service😁