Nufc Reviews 

Having had a problem with a (very) late delivery I contacted NUFC customer department. They responded very quickly to my enquiry and were able to offer good advice. Immediately I was offered a refund or replacement order. As the order was a birthday present for my grandson I asked for a replacement and requested that it be posted to his address. This was done immediately and arrived promptly.
In all I had contact with four members of the team and I can't thank them enough for their efficiency, helpfulness and kindness dealing with my problem.
It was a pleasure to deal with a customer service team who knew what they were doing. If only every company worked that way. Grateful thanks to you all, you were wonderful. I can't praise you highly enough.

Ordered my son a football strip for Christmas. I realised it was taking far too long to arrive with Evri so I emailed NUFC customer service. After sending one email to customer service the issue was resolved. They very kindly sent me out another strip as soon as they got my email. Without any hesitation! I have never had customer service like it before. Keep up the good work!!

Alex the person who dealt with my enquiry was helpful and very fast in answering my email

I purchased a baby strip for my nephews first birthday and unfortunately it came faulty. I contacted customer service, they were very helpful and very prompt in resolving the issue. Within one hour of contacting them, they had kindly stated they would send me a replacement shirt and given me the QR code to return the faulty one free of charge. Upon letting them know I had sent the return, they had confirmed postal of the new one. This was received within 3 days since first contact with customer service.

The customer service team were very helpful, apologetic and prompt. I wouldn’t hesitate to purchase from them again. Excellent service and worthy of 5 stars.

There were some personalisation issues with the Carabao cup winners shirt I ordered. Alex, Eddie and Jae dealt with the problem in a friendly and helpful manner, and organised a replacement order within 8 hours of me raising an issue. I couldn't have asked for better service. Thanks to all three!

Had an error with postage address, team were responsive and helpful in a timely manner.

Excellent service! Helped without hesitation.

Stuff happens, but it's how you deal with the situation that shows organization and class, especially in customer service. Thanks to Alex and Jae to responding within minutes to my correspondence about a package gone missing in the US. I wasn't their fault that it went missing, but they quickly contacted the shipper, noted what I had seen while tracking it and then ordered a replacement. Great experience, you didn't let me down when I needed help. Thanks and truly appreciate it!

After not receiving my newcastle order, i got in touch and was helped very quickly by Sam, my order was quickly re-orderded and hopefully this time EVRI dont (lose) my order this time. Thanks sam

Prompt service, will keep a young man very happy. Part of the order was missing, contacted them, and it was dealt with immediately, very impressed, especially as it was a sunday. Thankyou

Brilliant service even when I had a faulty top, they replied within an hour. Absolutely brilliant customer service

Great shopping experience, returned 1 item and the customer service was brilliant supporting the refund, I would definitely shop again thank you

I had issues with Evri for around 3 weeks about a parcel that they couldn’t deliver. I emailed Nufc and Jae sorted the problem out within minutes. Very quick responses and great customer service! Thanks :)

Excellent customer service from Alex & fast reply to my query , thanks so much 😊

Very quick response. Almost immediate. Although the shop couldn't help with my specific request, they provided clear and concise information which helped point me in the correct direction.

Great customer service via email,very quick responses dealing with my enquiry regarding a return and refund (item was too large).

I placed an order for a cup finial programme. However, the delivery company appeard to have lost my order. I contacted the team at Newcastle who looked into the issue and responsed within an hour. The team issued a new order for delivery.

First class response and service

Thank you for responding quickly and sincerely when I inquired about the uniform payment issue. I was able to resolve all my questions thanks to your help. Beacause of that, I've come to like this team even more.

Amazing contact after the first item was lost by evri .. they were in contact day on the email and it was sorted asap
Thank you