LIND Reviews 

1,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of products received. Many highlight the staff's extensive knowledge, professionalism, and helpfulness, making interactions pleasant and informative. People frequently commend the efficient and prompt delivery service, noting that items arrive well-packaged and in perfect condition, making the overall process seamless and stress-free. However, some customers also noted concerns regarding service experiences, including issues with misdiagnosis or unexpected charges during appointments.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers praising the excellent and professional... See more

Product

Users describe positive interactions with product, often highlighting that items are as described and arrive... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Consumers find the delivery service to be positive, with many praising the fast and prompt delivery of items.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking fo... See more

Company replied

Rated 5 out of 5 stars

Having dealt with this company for the first time it won’t be the last,due to an error on my behalf my order arrived incorrect,had the great fortune to deal with Kath who went the extra mile to help a... See more


Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,392)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Permanently Closed

This dealership has now permanently closed - leaving no local BMW Motorrad dealers within 70 miles !!

As of Mar 26

28 March 2026
Unprompted review
LIND logo

Reply from LIND

Thank you for your feedback.

We understand this is frustrating news. The closure of our Welwyn Garden City BMW Motorrad site has been made in conjunction with BMW Motorrad.

While we appreciate the concern around local coverage, there will be a new BMW Motorrad partner opening in the area, which will be announced separately.

In the meantime, customers can also contact BMW Motorrad UK directly for assistance or guidance.

Rated 5 out of 5 stars

Took my bike for its first service.

Took my bike for its first service.
Easy to make arrangements and book a date to suit beforehand.
Workshop has floor to ceiling windows if you wish to view.
Comfy coffee area, if you aren't taking a bike out.
Knowledgable staff (warranty job identified and options clearly explained, manufacturers service check list provided and book stamped).
Rode away pleased and confident.

2 February 2026
Rated 5 out of 5 stars

I recently chose to book a test ride on…

I recently chose to book a test ride on a Yamaha MT09 SP and contacted Pierre at Lind Yamaha in Newmarket.

He booked me a test ride the following weekend and I had the bike for 2 hours so I was able to get familiar with it.

The ride was fantastic and I fell in love with the bike and the way it handled.

On top of that, Pierre was very helpful, chatted with me about the various options and models available both new and second hand.

In the end I decided to purchase a new bike and the whole process was flawless.

I highly recommend both Lind at Newmarket and Pierre.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I have a Harley Davidson 2003 100th Anniversary bike and one of the nuts and bolts on the wind shield was suddenly missing. I telephoned Newmarket Harley Davidson and spoke to Phil Coles in the Spares Department to get a new one. He went to so much trouble to determine which nut and bolt was required and to source it from another branch of theirs, just for a £3.95 part. The part arrived in a timely fashion. Great service, thanks Phil. Would highly recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased Fatboy

I've just purchased a lovely, used 23' plate Harley Davidson Fatboy from LIND. All the team at Newmarket H-D know their stuff and are extremely helpul. Gabriel, in particular, went out of his way to make the whole experience as stress free as possible and went above and beyond to get the bike accessorised how I wanted it. I highly recommend this dealership. A+ throughout the buying process. Thanks.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I have just completed the purchase of a Harley Davidson CVO Street Glide. All the team at Newmarket are so friendly and helpful but the Sales Specialist I dealt with, Gabriel Leahy went out of his way to make the whole experience stress free and enjoyable He was professional, knowledgeable and so helpful throughout the process. Buying a new bike is always great but with Gabriel's advice and help it was fantastic.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Bike was in for a service and…

Bike was in for a service and investigation of tyre issue from another dealer, service was done greatly and the tyre was swapped without notification but after speaking to them we came to a resolution which was more then generous, highly recommended and great service.

6 February 2026
Unprompted review

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