Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the straightforward online ordering process, excellent communication, and the securely packaged products that always arrive very promptly at their homes. People constantly love the delicious food options, fresh high quality ingredients, and the wonderful selection of authentic Italian treats available right online. Some disappointed reviewers were not happy with unexpected delivery delays or unhelpful courier updates regarding their incoming shipment tracking systems. Consumers occasionally experienced quite frustrating problems when valuable parcels arrived late, which unfortunately disrupted plans for special occasions and birthday celebrations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with consumers praising the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a mix of experiences. Many consumers praise... See more

Quality

Users describe positive interactions with quality, consistently praising the fantastic wine, delicious food,... See more

Order

Customers consistently note positive experiences with order processes that are quick and easy to navigate.... See more

Service

People report exceptional satisfaction with the service, highlighting staff who go above and beyond to help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Rated 4 out of 5 stars

Delicious home made pasta sauces

The quality of the products and the great service is always top notch. The home made sauces are delicious. The only reason I gave 4 stars is that the picker gave me 10 products, 7 pasta sauces and 3 packs of sausages, that were out of date either 2 or 3 days after delivery. Luckily I noticed and they all freeze very well.

16 August 2024
Rated 5 out of 5 stars

Delicious focaccia sandwiches

Delicious focaccia sandwiches delivered on time and in lovely packaging - also left us the crates to transport them to our picnic which was so useful. Would definitely order these again.

15 August 2024
Rated 4 out of 5 stars

Lina Stores are fab, DHL delivery less so

Fabulous food & service from Lina Stores but disappointing delivery service from DHL
Delivery is meant to be 9am - 6pm but our order was delivered after this time ( we had delays with our last order too)
On opening our order, the cool packs were very wet and the food boxes were almost warm. The packet of biscuits that were on top were soggy at the bottom of the packet. I put them in the airing cupboard to dry!
I guess the box had been in a van all day.
I raised this with Lina Stores & they responded promptly & apologised, offering a full refund or another order for free. This is very kind of them but I don't want them to be out of pocket so have just asked for refund on delivery & I hope they can get this back from DHL.

9 August 2024
Rated 5 out of 5 stars

Excellent food and service

The order initially did not arrive in time, but Lina stores and their excellent customer services dealt with it promptly and went over and above to ensure we had the order. The products are excellent and we have been really pleased with the delicious food and with their customer support. Thanks so much for your amazing food and service.

26 July 2024
Rated 5 out of 5 stars

Amazing quality and flavour

Ordered from Lina stores online. Extremely delicious food! Fresh pasta was amazing! Salami were all so delicious too, you can’t get that stuff in UK supermarkets!! Same with the cheese. Not even expensive for the quality and care, especially if you see some prices nowadays, this is literally the jackpot!! I’m so happy I found this place, can’t wait to try their restaurants as well asap! Best Italian in the UK no doubt!!!

3 July 2024
Rated 5 out of 5 stars

Beautiful food

the food looked so appetising and attracted everyone to eat - we had overordered we thought but it was all devoured during the course of our workshop day - it was truly lovely food in all ways - so fresh, generous amounts and tasted of real Italian flavours - Cheese and Meat platters are exeptional!! Lina Stores also made a special effort to deliver to us as we had ordered late!

19 June 2024

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