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Rated 1 out of 5 stars

I have been a loyal customer for 20+ years, love their shoes but when something goes wrong customer service is rubbish, will look elsewhere for my next pair

Rated 1 out of 5 stars

Customer support don’t respond and they make it very difficult to return goods. I ordered boots on line which when they arrived didn’t suit my feet . There was no return information with the box so I... See more

Rated 5 out of 5 stars

The shoes fit like a dream and arrived sooner than expected. They are beautiful and I already feel relief in my knee. We have ordered many pair, and say without hesitation that they restored my husba... See more

Rated 5 out of 5 stars

I'm so happy that I came across kyBoot shoes. I suffered from Plantar fasciitis and walking caused pain in my foot and heal, it made me feel really old to be hobbling around. With these wonderful shoe... See more

Company details

  1. Physiotherapy Equipment Supplier
  2. Clothing Store
  3. Men's Clothing Store
  4. Pharmacy
  5. Shoe Store
  6. Women's Clothing Store

Information provided by various external sources

Walk-On-Air with the revolutionary Swiss kyBoot shoes for men and women, and the kyBounder mats for standing desks.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

253 reviews

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No history of asking for reviews

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2.4

All reviews

(253)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Satisfied Repeat Customer

This is my third pair of kyBoot shoes. My feet have many problems but these shoes are really exceptional. The best comfort I have experienced in decades. Plus they are incredibly durable and last a long time. The delivery went well also. I will continue to be a customer of this quality footwear and highly recommmend it.

9 June 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi William,

Thanks so much for your feedback!

We are glad you’re finding relief in kyBoot’s technology and comfort.

Best,
June
KyBoot Walk On Air

Rated 3 out of 5 stars

Third time I've ordered

Third time I've ordered, shipping time takes way too long, has never arrived by promised date.

1 June 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi Jane,

Thanks for your order and your feedback!

We’re sorry the delivery took longer than expected.
We offer free shipping, returns, and exchanges as well as upgrade options at the checkout.

If you have shipping carrier preferences, please let us know, and we will make sure to use it as the delivery method for you.

Best,
June
KyBoot Walk On Air

Rated 5 out of 5 stars

She was the most helpful

She was the most helpful, knowledgeable and kindest representative I have ever encountered, she took care of everything right away and offered very valuable guidance on how to best start wearing my new shoes. Thanks

1 June 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi Raymond,

Thank you so much for your feedback and kind words!

We are at your service and happy to help.

Enjoy your shoes and welcome to the kyBoot family!

Best,
June
KyBoot Walk On Air

Rated 5 out of 5 stars

Love my shooes

Love my shooes, I work 12 hrs a day standing and walking all shift s 4 days a week . Been all day with this pace for four days a week back to back for my 4 day my legs and feet were killing me . I been wearing them all this past 4 days and my legs are not bottering me
Yes I am recomendando this company to all my friends at work. I work in a Hospital Emergency Department and it is a busy pace 24/7

29 May 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi Irma,

Thank you so much for the feedback!

We are thrilled to hear that you are finding relief and are excited about kyBoot.

We are at your service and happy to help.

Welcome to the kyBoot family!


Best,
June
KyBoot Walk On Air

Rated 5 out of 5 stars

Really walking on air.

This is the only brand of shoes that I wear now. I have 4 pairs of KyBoot shoes and all of them are so comfortable. Just like walking on air.

29 May 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi Stanley,

Thank you so much for your feedback!

We are glad you’re enjoying kyBoot’s comfort and Walk On Air technology.

Best,
June
KyBoot Walk On Air

Rated 3 out of 5 stars

Delivery Time Fails

If KyBoot wants to stay in the U.S, market, it needs to step up its game with delivery. Waiting 7 to 10 Days for shoes is unheard of - and detracts from the entire experience. Overnight would be expected for $400 shoes, but 3 days would be acceptable.

And I am referring to FREE shipping.

25 May 2018
Unprompted review
kyBoot Shoes logo

Reply from kyBoot Shoes

Hi William, 3 day shipping, and overnight, are both options that may be selected during check out if you want to get the shoes faster!

Rated 2 out of 5 stars

It took 2 weeks almost to bet the shoe…

It took 2 weeks almost to bet the shoe amd then i read that 30 day return is from when it was shipped. It doesnt leave me.much time to try it out.regardless i am not happy with the product at all my feet still hurt me a lot and i wish i could exchange them at least.!

24 May 2018
Unprompted review
Rated 2 out of 5 stars

Customer Service is Awful

Customer Service is awfull. I place a order on Wednesday, there policy is to ship same day or next business day. They didn’t ship until Monday. I called the number, but they are just a call center with no information on the product. They cant even help you with finding the right shoe, i was suppose to get a call back when i wanted to speak to someone about the different shoes since the people at the call center don’t have a clue. But NO one called me. So i took a chance and bought what I thought would fit. Bottom line is for 400$ I expect 5 star customer service, I didn’t even get 1 star at that. I also didn’t select the free shipping choice either paid 5$.

21 May 2018
Unprompted review
Rated 1 out of 5 stars

This company has taxed my last nerve..

This company has taxed my last nerve... I ordered a pair on May 2 it is now May 21 still no shoes I have tried to call and speak to a manager 6 times and still nothing. I have fed ex and my boot the tracking numbers they have me and no one has even called me back... they want refund my money or send a new pair of shoes to me . I Think that if you pay 400 dollars for a pair of shoes the customer service department should be a little more willing to help me out. No one seems to know anything about my order so I get the standard response... I'm sorry sir we will start a trace on the package and call you when we find it.....3 weeks later still waiting and out of patience... ..think twice before you deal with these people

20 May 2018
Unprompted review
Rated 1 out of 5 stars

I would like to think I'm a valued…

I would like to think I'm a valued customer of yours, having previously purchased Kyboot sandals for myself and my wife and sneakers (Sursees) for myself. I had decided to now buy the Santis hiking boots ($425) for an upcoming hiking trip to Italy. They were sold out with no indication as to when they would be back in stock, which was important to me as I wanted to get them in time to break in before my trip. I inquired both by phone and email to try to obtain the date they would be back in stock, but was told that was unknown and impossible to find out. I found that particularly troubling because I went down this road before last summer, and the person helping me then sent off an email to Switzerland to get the answer in a similart circumstance. Apparently business is so good for you now that the effort of sending an email is too great to merely sell a $425 pair of boots. Consequently I drove up 3 hours to Vancouver, Canada, paid an additional 12% sales tax, but alas came home with my new Kyboots, from a professional dealer who appreciated my business! Sad.

20 May 2018
Unprompted review
Rated 3 out of 5 stars

Zig-zag and straight stitching hurt

The zig-zag seams along the edge of the insole are rough against my skin. I own the Gaya and didn't notice the roughness until it was broken in but since I wear socks with those it's not too bad.
BUT 3 summer shoes and sandals that I ordered have rough fabric which curled into my toes and rough stitching (1 with straight stitching and 2 with zig-zag stitching). I really wanted these shoes to feel comfortable for this summer.

19 May 2018
Unprompted review
Rated 4 out of 5 stars

Great comfort - style could be improved!

I absolutely love what kind boots does for my feet how I’m able to walk over all kinds of terrain in comfort. If you’ve ever had any peripheral neuropathy this is the shoe for you. I would like to reach out to the people who run the company to suggest that they try to introduce some style into their line of shoes the one sandal I like the Roman sandal they took off the market so I did buy the other ones they’re just not pretty on the foot. However the feeling is like heaven. So I wear them But wouldn’t it be great if they had some really stylish models where they could incorporate the base into a more attractive shoe.

17 May 2018
Unprompted review
Rated 5 out of 5 stars

These shoes keep me up and going

I have had Plantar Fasciitis for 2 1/2 years now in my right foot. Then on top of it I broke the same foot in 2 places 14 months ago. Can't get it to quit hurting. These are the only shoes that keep me on my feet.

12 May 2018
Unprompted review

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