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Review summary
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Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, m... See more
Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2... See more
I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a... See more
Company details
Information provided by various external sources
Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.
Contact info
Berry's Hill, TN16 3AE, Berry's Green, United Kingdom
- shop.kelsey.co.uk
4.3
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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After purchasing a subscription for my…
After purchasing a subscription for my partners Christmas present he has only received one copy on time every month I have had to email the customer service team to complain. It has now got even worse as we now have not received the last two issues and they are refusing to respond to me
15 July 2020
Unprompted review
Avoid Kelsey Media!!! They will take your money but not deliver!!!
Absolutely dreadful company and avoid using them at all costs!!! I ordered from them and never received my goods. It took several emails to get a response only to be told they were out of stock. They’d quite happily keep your money and even after having agreed to refund they still haven’t so thankfully PayPal are sorting it through the resolution centre.
Non existent customer service and please just do yourself a favour and stay away from this company.
11 June 2020
Unprompted review
Fordfair 2020 rip off for consumer
Absolute rip off company.
Happily take your money, then refuse to refund when they postpone events due to coronavirus.
Would not recommend these sharks.
3 June 2020
Unprompted review
Great!
Ended up arriving quickly! Still no answer from customer service but suppose they are very busy with this situation!
30 May 2020
Unprompted review
Avoid subscribing at all costs
Advertised a discounted 12 month subscription for a magazine. 3 monthly issues in the magazine ceased. Despite assurances that a refund would be processed and would “take up to 2 weeks” it is now 3 weeks on and there is no refund d and they are not replying to emails. They attempted to transfer my subscription to another magazine without agreement before this.
Avoid at all costs !
Just had to telephone them. On hold for 10 minutes to be told 1, they are two weeks behind in replying to emails and 2 the refund was processed yesterday and would hit my account next week despite having an email from 16 days ago saying it had been done then! Blatantly untrue.
Two weeks on a refund yet to hit my account.
29 May 2020
Unprompted review
Great Service to Readers
Always had positive interaction with Kelsey Media. They sent me a free copy of their Scandinavian issue (The Great Outdoors) which was issued later than expected and which I queried. They did not forget their promise and sure enough in September (instead of June) a copy arrived at my home address. I recently used their online ordering system again for single magazine purchases (The Great Outdoors) due to being in lockdown and not able to get out. Postage was free and my issues arrived super quick. Excellent service!
1 May 2020
Unprompted review
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