Heys Luggage International Reviews 16

Very convenient for travel, charging on the go is a big plus. Feels durable and well-designed

I’m was very impressed calling Heys to file a claim. The receptionist was very professional, great tone, very patient and understanding and willing to assist with my problem. She guided me thru the claim process, explained the requirements and gave detailed information on how long the process would take to receive my replacement luggage. To my surprise the information she provided was on point. The replacement luggage arrived within the time frame she said it would. My only concern is the new luggage purchased did not stand up to my expectations and I’m afraid the replacement will break during my next travel. I have had heys luggage in the past with no problems. I got the ride of it just because they were old. New and improved just did not work as well.

Is Heys out of business? They have stopped addressing the issue I have with one of their products and have not followed through on sending a replacement.
Last summer I purchased a set of five packing cubes. I used two on a recent trip; I didn’t use the other three.
When I returned home, I noticed several small holes in each of the two cubes. They had not been near anything sharp which might have caused the holes, so I think the material was defective.
After several emails with Heys, I was told that if I returned all the cubes they would give me a replacement set of five.
I included all their requested documentation and sent the cubes back to Heys by UPS. Tracking shows they were delivered.
I followed up many times in the past month, but have yet to receive a reply, or a new set of cubes. I am now out the initial cost of the cubes, the cost of the courier, and I have no packing cubes.
Defective products and extremely poor customer service.

I bought a bag on their site. I was soooo excited to get it. Don't get me wrong, it looks great. But, after only 2 trips... the big strap anchor broke. It pulled completely out in line at the airport. I will NEVER buy from them again. When I reported it, I was told there was no warranty. No one offered me a discount or anything. So, yep, done with these products. Don't buy.

I took my Heys luggage to their location on Foster Crescent in Mississauga to have the zipper repaired. I was so impressed with the efficiency of the service and the politeness of their staff! The repair was done in 15 minutes while I waited. It was an older piece of luggage but a favourite of mine. They completed the repair and the icing on the cake was that there was no charge! Thank you Heys :) My next purchase will most definitely be Heys!

I've had a mid sized suitcase for 9 years. I've noticed one wheel disintegrating but did nothing about it until now. Heys did not honour their 10 year warranty and would not provide a replacement wheel. They said this model was obsolete and would only offer a 20% discount on a new bag. My bag is in great shape apart from the wheel and I don't want to throw it out. I'm left to try and purchase a new wheel from a third party. Not impressed with Heys service and their lack of commitment to their warranty. Clearly it means nothing.

I’ve owned several luggage brands throughout the years. Heys is the worst carry-on luggage I have ever owned! A problem when buying online, one can’t ever test how well it functions. Pulling this piece of crap was a nightmare on wheels.
Damn wheels get stuck for no reason. Never will I purchase anything again from Heys. I bought it on Boxing Day, thought i was getting a bargain. Big mistake!!
It has barely been used, only once!
Should have made more research and read reviews beforehand.
This piece of crap will be thrown directly into the trash bin.

A star is to much. My luggage handle broke during use after a year. And then the disaster started. I contacted the customer service. They asked after more and more pictures. My patience came to an end. All In wanted a new handle to repair the luggage. They promised a new luggage, after I cut the inner of it to proof I don't use the item for another replacement. Well, they had my number, adress and model it was registered at Heys. It was ordered on their homepage. So there was no need to destroy the luggage before getting a replacement. Now I get nothing, no new handle luggage or anything else. I doubt they would have send me a new luggage. 150 Euro for such a fake guarantee and support.

I bought the Fashion Spinner Black Camo suitcase in 2021 after owning another HEYS brand suitcase for more than 20 years. The logo/emblem broke off of the front of the suitcase after one, continental flight. It was also heavily scraped up after a few flights. After a few more flights, various dents appeared. After an earlier flight in 2024, two zipper pull tabs broke off and the zippers' slider body was bent significantly.

I've owned this bag for a little over three years and it looks like I found it on the side of a random road. I reached out to HEYS after the logo/emblem broke off and the massive scrapes, but they claimed that it was "normal wear and tear caused by the airlines" and offered to send me another logo/emblem to attach (so it could fall off during my next flight).

Essentially, the Heys 5 Year Prestige Class Warranty doesn't cover a thing that happens if the suitcase is damaged by an airline.

I will not purchase another HEYS product. There are too many good luggage manufacturers who fully stand behind their products.

Don't buy Heys luggage with those colorful designs. First off the wheels fell apart after only a few uses. They replaced them but the new wheels also fell apart. The worst part is that the design on the outside started bubbling up and peeling off after only two years. I contacted the company and they said there was nothing they could do. Now I have to order all new luggage after only a couple years of use.

September 2023. Upon arriving in Rome with a Heys Motif Neige suitcase on its maiden voyage , one of the wheels was missing.i I contacted Heys immediately . I dragged the suitcase around Italy for three weeks on three wheels. Upon coming back to Canada I contacted Heys and FINALLY after MUCH back and forth , had them send me a UPS number to send the suitcase back to Mississauga . Of course, you have to find a box to fit your suitcase yourself. Ok. So , I get the suitcase back and the zipper that enclosed my lining is trashed . It’s missing the pull tab. due to Heys “ fixing” my missing wheel. Technician said , “ oh, Just run the zipper back and forth and it should close “! Yah, right buddy. Why didn’t you do that before you sent it back to me. Also why didn’t you replace the tab you pulled off?
I will never get a Heys suitcase again. Their customer service totally sucks!!

I bought a set of luggage less than a year ago. I've been on two trips since that time. In the last trip part of the zipper came apart (the TSA lock).

This luggage is less than a year old Not only will Heys not replace it, they will not fix it. They will ship me a zipper (as long as I pay for shipping). Will NEVER EVER buy Heys again.

I bought Heys 2 pack from Costco a few years ago and luggage was used max 4 times and all direct flights. My last trip July 2022 the wheel fell off my checked in bag. Contacted Heys and they advised damage caused by handlers and not covered under warranty. I agree damage most likely caused by handlers BUT I think the luggage should hold up to traveling and last much longer then four trips.

Bought a Heys xcase® Spinner 30" - Black and the first time I used it, it got damaged way to easy. Wheel fell off and got a dent in the top. I don't understand why when it was handled properly. I do not recommend Heys

We lost a wheel off our Heys Velocity luggage. I spoke to Sana in customer service and she has just informed me that new wheels are in the mail. My correspondence with Sana was very pleasant and friendly. Thanks again Sana...Carole

I bought a set of luggage in September. The 21" was placed inside of the 26" for delivery. No issues with the 26"; however, the handle on the 21" was faulty as it wouldn't lock unless I slammed it down.
It took me almost 2 weeks to communicate this issue via email with shop.heys.ca before they sent me service repair information as I insisted on having it inspected at the very least.
The repair shop agreed it was faulty and said it was a manufacturer's defect. I had to get Heys to call the repair shop to confirm this because the repair shop refused to provide their findings in writing. Heys agreed to a repair. That was around September 20 which they finally processed the repair. I just received my luggage today, shipped and repaired from Calgary because the shop in Edmonton closed. I did not hear anything from either Heys or the repair shops - I had to track it down a few days ago.
This repair was like pulling teeth. Emails were 2 days response time from Heys.
I tested the handle and it's still not locking but when I press down it will lock so I don't have to slam it each time. However, with the larger, when I let go of the handle it slides down and locks on its own. I am really unsure if they even repaired it.
Don't buy from Heys online. If you buy Heys, buy in-store where you can test and return if need. I still had the tags on and was originally within the two week refund period but by the time I got an email response about next steps, the two weeks had elapsed. Furthermore, if I wanted to return it, I'd have to pay shipping.
If this luggage breaks, I think I'm better off tossing it and buying from another company. Not worth my time!